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<div class="bvseo-question-answer" data-questionid="4522086">
<h2 class="bvseo-question">
I just bought a 7 quart but it doesn't work on high and now it's not even working on low I spent too much money for your product not to work, whoever you used to make your product failed.
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<div class="bvseo-author">Asked by: Tawsha c</div>
<div class="bvseo-answer" data-answerid="3291940">
Hello! Thank you for taking the time to share your experience with us. We are sorry to hear that your CrockPot stopped working. We apologize for any inconvenience this has caused and are committed to resolving this for you. For further assistance with this matter, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you, and please stay safe! CrockPot Team
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-08-07</div>
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<div class="bvseo-question-answer" data-questionid="4444730">
<h2 class="bvseo-question">
I need a replacement lid handle, including screw, for this crockpot. Where do I find one?
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<div class="bvseo-author">Asked by: Patt2</div>
<div class="bvseo-answer" data-answerid="3245366">
Hello! Thanks for reaching out to us. We will be more than happy to answer your question! In order to check the availability of the requested replacement part, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you, and please stay safe! CrockPot Team
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-03-08</div>
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<div class="bvseo-question-answer" data-questionid="4405151">
<h2 class="bvseo-question">
How do I get a replacement lid for this. Got it as a gift was missing the locking lid
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<div class="bvseo-author">Asked by: Danak</div>
<div class="bvseo-answer" data-answerid="3221137">
Hello, Thanks for reaching out to us. We are deeply sorry to hear about this inconvenience and apologize for it. If your lid is missing, we may open a warranty claim for the product. We contacted you via email to assist you further in this case. Kindly check your email box. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-11</div>
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<div class="bvseo-question-answer" data-questionid="4175161">
<h2 class="bvseo-question">
Does it take longer to get up to temp on 6h HIGH than 4h HIGH, or is it just how long it will cook at HIGH temperature? If both HIGH and LOW reach the same simmer point then are they actually different temperatures?
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<div class="bvseo-author">Asked by: bunnies14</div>
<div class="bvseo-answer" data-answerid="3084467">
Hello, this is from CrockPot Thanks for reaching out to us. We will be more than happy to answer your question! On High, it takes approximately 3-4 hours, whereas, on Low, it takes approximately 7-8 hours to reach the simmer point.&nbsp; Thank you and please stay safe! CrockPot Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-07-03</div>
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<div class="bvseo-question-answer" data-questionid="3964304">
<h2 class="bvseo-question">
Does the temperature automatically to turn to warm once your timer is done?
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<div class="bvseo-author">Asked by: Harvill</div>
<div class="bvseo-answer" data-answerid="2946990">
Hey there, Harvill! Thanks for reaching out to us. We will be more than happy to answer your question. Yes, after the cooking time is complete, the temperature automatically switches to Warm setting to keep food from overcooking and keep your food at a serving temperature. For food safety reasons, it is not recommended to use the Warm setting for more than 4 hours. We hope this information helps. Thank you and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-07-03</div>
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<div class="bvseo-question-answer" data-questionid="3924714">
<h2 class="bvseo-question">
Picked up this model because I needed a replacement immediately. Thought the 4&amp;6 hr HIGH and 8&amp;10hr LOW options would work but having difficulty adjusting cook times for several of my recipes. Please explain differences of cook times- No manual included
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<div class="bvseo-author">Asked by: AWR74</div>
<div class="bvseo-answer" data-answerid="2922229">
Hey there, AWR74! Thank you for your inquiry. On your slow cooker, both high and low stabilize at the same temperature (209&deg;F); it is just a matter of how long it takes to reach the simmer point. On high, it takes approximately 3-4 hours, whereas on low, it takes approximately 7-8 hours to reach the simmer point. With one-touch control, your slow cooker offers 4 preprogrammed settings with 4 or 6-hour selections on HIGH and 8 or 10-hour selections on LOW. On this slow cooker, the cooking times cannot be adjusted. After cook time is complete, the slow cooker automatically switches to warm setting to keep food from overcooking and keep your food at serving temperature. We hope this information helps. Should you wish to receive a instruction booklet for your slow cooker, please reach out to us at 1-800-323-9519 or email us at&nbsp;
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-07-03</div>
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<div class="bvseo-question-answer" data-questionid="3917366">
<h2 class="bvseo-question">
Do crockpot brand slow cookers heat from the bottom and the sides, bottom only or sides only?
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<div class="bvseo-author">Asked by: Dahdah</div>
<div class="bvseo-answer" data-answerid="2918425">
Hi Dahdah, Thank you for your inquiry. The Crockpot slow cooker has a heating element located in the base that makes the unit hot during cooking. If there's anything we can do to assist you, please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-07-03</div>
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<div class="bvseo-question-answer" data-questionid="3912321">
<h2 class="bvseo-question">
Is the Little Dipper supposed to come with a lid? Because ours did not, disappointing.
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<div class="bvseo-author">Asked by: skoster06</div>
<div class="bvseo-answer" data-answerid="2915300">
Hi, there! Thanks for reaching out to us. Please accept our sincerest apology for the inconvenience this has caused you. We understand that you are looking for a replacement part for your CrockPot model. For the availability of it, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-07-03</div>
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