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<div class="bvseo-question-answer" data-questionid="4542430">
<h2 class="bvseo-question">
Lid shattered after first wash. 7 quart locking lid. Can I buy a replacement?
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<div class="bvseo-author">Asked by: Mommo</div>
<div class="bvseo-answer" data-answerid="3304554">
Hello! Thank you very much for your feedback! We are very sorry to hear about this situation - here at CrockPot, we make our products with the highest quality materials and we expect them to last! We would like to have a chance to assist you, that is why we strongly encourage you to reach out to us directly via our official CrockPot &quot;Contact Us&quot; website or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-09-19</div>
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<div class="bvseo-question-answer" data-questionid="4484382">
<h2 class="bvseo-question">
How can I get a replacement ceramic pot for Model: CPSCVC7OLL-G?
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<div class="bvseo-author">Asked by: Dedra</div>
<div class="bvseo-answer" data-answerid="3269733">
Hello! Thanks for reaching out to us. For information about the compatible replacement stoneware for your model, kindly contact us directly via https://www.crockpot.com/support/contact-us or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. We will be happy to assist you. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-08-17</div>
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<div class="bvseo-question-answer" data-questionid="4420673">
<h2 class="bvseo-question">
Each time I use this crockpot (cpscvc70llg), water gathers under the handle to the lid. I have to manually remove the handle and dry the parts. This is very frustrating.
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<div class="bvseo-author">Asked by: froggyhoward</div>
<div class="bvseo-answer" data-answerid="3260162">
Hey Froggyhoward, this is from CrockPot Thanks for reaching out to us. I apologize for the inconvenience caused. This may be caused by the lid not clipped through to the handle. Thank you and please stay safe! CrockPot Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4451892">
<h2 class="bvseo-question">
Replacement white dish
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<div class="bvseo-author">Asked by: Deisi</div>
<div class="bvseo-answer" data-answerid="3250883">
Hello! Thanks for reaching out to us. To address your need for a replacement part, please reach out to us via https://www.crock-pot.ca/en_CA/customerservicecontact?cid=contactus or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-03-27</div>
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<div class="bvseo-question-answer" data-questionid="4443683">
<h2 class="bvseo-question">
Do you latch the liD while cooking?
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<div class="bvseo-author">Asked by: Dingo</div>
<div class="bvseo-answer" data-answerid="3244747">
Hello! The lid should only be latched for transporting purposes. Latching the lid during cooking will not allow it to expand under the heat properly and may cause the glass to shatter. If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-03-28</div>
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<div class="bvseo-question-answer" data-questionid="4444964">
<h2 class="bvseo-question">
My husband and I bought this product at our local Walmart on 03/04/2024. When we got home, after washing it out, we added potatoes and carrots with water and butter and set the timer for 90 mins and they didn't cook at all. Could you help me troubleshoot?
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<div class="bvseo-author">Asked by: Laura0217</div>
<div class="bvseo-answer" data-answerid="3244692">
Hello. Thank you for reaching out to us. We are deeply sorry to hear about the inconvenience and apologize for it. If you are experiencing any issues with one of our products, we strongly encourage you to open the warranty claim via https://www.crockpot.com/support/warranty. You can also reach out to us directly via https://www.crockpot.com/support/contact-us or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. We will be happy to assist you. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-03-28</div>
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<div class="bvseo-question-answer" data-questionid="4401855">
<h2 class="bvseo-question">
does this unit simmer
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<div class="bvseo-author">Asked by: randy161</div>
<div class="bvseo-answer" data-answerid="3219261">
Hello! In our units, both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low: 7-8 hours to reach the simmer point. High: 3-4 hours to reach the simmer point. If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-05</div>
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<div class="bvseo-question-answer" data-questionid="4388235">
<h2 class="bvseo-question">
I received no book and no manual in my box. Is this normal? I have no clue how to use or set the timers. I'm going to wing it but there still are some people who like to have a paper explaining how to work things. My mother will worry about the roast now
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<div class="bvseo-author">Asked by: MelissaH2</div>
<div class="bvseo-answer" data-answerid="3217539">
How can I get instructions? How to use this slow cooker
<div class="bvseo-author">Answered by: 73 Mary</div>
<div class="bvseo-pubdate">Date published: 2024-09-09</div>
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