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<div class="bvseo-question-answer" data-questionid="4197865">
<h2 class="bvseo-question">
I just used my crockpot 8 quart programmable slow cooker for the first time today. Overall I was satisfied, however after turning it off I noticed a dent in the base that was not there when I took it out of the box or prior to use. Can I get a replacement
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<div class="bvseo-author">Asked by: Saddentedcrockpot</div>
<div class="bvseo-answer" data-answerid="3098470">
Hello there, We will be happy to check the availability of a replacement for you; kindly reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4153940">
<h2 class="bvseo-question">
This crockpot cooks too hot&hellip;on low it&rsquo;s boiling and on warm it&rsquo;s simmering. &nbsp;Is there something wrong with the unit or do I need to buy a different brand? &nbsp;I&rsquo;ve noticed other reviewers have the same problem. &nbsp;Please let me.
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<div class="bvseo-author">Asked by: Cooking To Hot</div>
<div class="bvseo-answer" data-answerid="3066224">
Hello there! Thanks for reaching out to us. We will be more than happy to answer your question! Both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low takes 7-8 hours to reach the simmer point while high takes 3-4 hours to reach the simmer point. The warm setting is around 160-170&deg;F. For further assistance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4128982">
<h2 class="bvseo-question">
My lid broke, do you sell them separately?
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<div class="bvseo-author">Asked by: Lid replacement question</div>
<div class="bvseo-answer" data-answerid="3050455">
Hello, We are sincerely sorry to hear about your broken CrockPot lid, and it will be a satisfaction for us to help you find a compatible replacement. Contact us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. CrockPot consumer care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3929450">
<h2 class="bvseo-question">
The digital display on my 8Qt has stopped working. Though I can turn the unit on High or Low but not for an amount of time and not to turn off. It is out of warranty. If I use a timer on my stove to make sure I manually turn it off, is it safe to use?
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<div class="bvseo-author">Asked by: CPrice</div>
<div class="bvseo-answer" data-answerid="2926054">
Hey there, CPrice! Thanks for reaching out to us. We are sorry to hear that the digital display has stopped working on your slow cooker. Please accept our sincerest apology for the inconvenience this has caused you. You may need to reset your slow cooker. To do this, simply hold down the select and power buttons for 30 seconds while it is plugged in. You will then want to unplug the unit and plug it back in. This should resolve the issue you described. We hope it helps. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3929719">
<h2 class="bvseo-question">
Is there anyway I can but a replacement crock insert? Mine broke halfway thru cooking. Thankfully I had a liner in and it didn&rsquo;t penetrate. So no huge mess!&nbsp; I love this crock pot, but I can&rsquo;t find another one locally.&nbsp; PLEASE HELP!!
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<div class="bvseo-author">Asked by: SadAndCrockless</div>
<div class="bvseo-answer" data-answerid="2924872">
Hey there, SadAndCrockless! We are extremely sorry that the stoneware has cracked during cooking. Please accept our sincerest apology for the inconvenience this has caused you. We will be glad to help you and check the availability of replacement stoneware for your slow cooker. For your convenience, the requested part number is 183111000000. For help in obtaining the requested part, please give us a call at 1-800-323-9519 for immediate assistance. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3923257">
<h2 class="bvseo-question">
&nbsp;Have 8qt crockpot. &nbsp;Want to cook county style ribs &nbsp;have 4lbs how much time n what temp do I use?
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<div class="bvseo-author">Asked by: Tweedy</div>
<div class="bvseo-answer" data-answerid="2922202">
Hey there, Tweedy! Thanks for reaching out to us. On your slow cooker, both high and low stabilize at the same temperature (209&deg;F); it is just a matter of how long it takes to reach the simmer point. On high, it takes approximately 3-4 hours, whereas on low, it takes approximately 7-8 hours to reach the simmer point. You can cook the ribs on LOW for 6 - 8 hours or on HIGH for 4 - 5 hours, however, the low setting is preferable for this cut of meat. We hope this information helps. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3534706">
<h2 class="bvseo-question">
Can you program it to go on at specific time
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<div class="bvseo-author">Asked by: Gmann</div>
<div class="bvseo-answer" data-answerid="2764704">
Hi there! Thank you for your inquiry. Unfortunately, the unit does not have a delay time feature. Press the &ldquo;Time&rdquo; arrows to scroll through the timed cooking options. We hope this information helps. Have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3354099">
<h2 class="bvseo-question">
I can't find the instruction manual for my cooker. Where can I gat one?
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<div class="bvseo-author">Asked by: visaprovo</div>
<div class="bvseo-answer" data-answerid="2646359">
Thank you for your inquiry. We understand that you are looking for a user manual for your CrockPot model SCCPVFC800-DS-BR. For help in obtaining the requested instruction booklet, please reach out to us at 1-800-323-9519 or email us at&nbsp;
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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