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<div class="bvseo-question-answer" data-questionid="4347394">
<h2 class="bvseo-question">
Are the aluminum ones suppose to get hot to touch on the exterior? My sister bought one of SS ones and said the exterior gets so hot you can&rsquo;t touch it?? I have a very old aluminum with crock and mine has never gotten so hot I can&rsquo;t touch the exterior ?
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<div class="bvseo-author">Asked by: Cfh1</div>
<div class="bvseo-answer" data-answerid="3188082">
Hello! Thanks for reaching out to us! We will be more than happy to answer your question! On all CrockPot slow cookers, both High and Low stabilize at the same temperature 209&deg;F. Due to the proximity between the heating element and the exterior of our slow cookers, it is normal for them to get quite hot on the outside. The heating element wraps around the sides of the unit. Therefore, on both the outside of the unit and in the product's instruction manual we recommend using a hot pad if you need to touch the unit during cooking. I hope this has helped and please do not hesitate to contact us should you have any further queries.&nbsp; If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you and please stay safe! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-10-04</div>
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<div class="bvseo-question-answer" data-questionid="4334367">
<h2 class="bvseo-question">
We just dropped and broke the ceramic vessel for our crockpot svc700-s-br 7-qt slow cooker. How and where can we get a replacement for the ceramic cooking vessel?
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<div class="bvseo-author">Asked by: PaulD7075</div>
<div class="bvseo-answer" data-answerid="3181267">
Hello Unfortunately this part for unit svc700-s-br is not replaceable. In this situation, we would suggest you to contact us directly for further assistance. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-09-13</div>
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<div class="bvseo-question-answer" data-questionid="4333325">
<h2 class="bvseo-question">
From whom do I order replacement rubber feet for my Rival Crockpot model 5445?&nbsp;
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<div class="bvseo-author">Asked by: Valm</div>
<div class="bvseo-answer" data-answerid="3179711">
Hello! Kindly contact the Rival Brand directly. Please find below contact details. Website: https://www.rivalproducts.com/support/contact-us Phone: 1-800-557-4825&nbsp; If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-09-08</div>
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<div class="bvseo-question-answer" data-questionid="4202354">
<h2 class="bvseo-question">
Somehow I&rsquo;ve lost the temperature knob on my Crock pot. All that is there is the rod that holds the knob. Without ordering a new know right now since I just placed food in pot, how can I tell if it is set on high, warm etc. rod shape is like a 1/2 circle.
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<div class="bvseo-author">Asked by: Julie Wms</div>
<div class="bvseo-answer" data-answerid="3100489">
Hello there Julie! Thanks for reaching out to us. We will be more than happy to answer your question! In order for us to assist you further with this inquiry, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4144177">
<h2 class="bvseo-question">
I have a Crock Pot Model SCCPVR700-S-A-WMI and someone busted the lid handle at a party. &nbsp;Is it possible to replace the handle or lid?
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<div class="bvseo-author">Asked by: Joy67</div>
<div class="bvseo-answer" data-answerid="3061037">
Hello, this is from CrockPot Thanks for reaching out to us. We will be more than happy to answer your question! I would like to apologize for the inconvenience. we currently do not have the lid replacement I stock . Kindly visit the link below to purchase a new lid. https://www.ereplacementparts.com/ If the lid is not available, you may reach out to us through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! CrockPot Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4144016">
<h2 class="bvseo-question">
My SCV700-S-BR needs a new stoneware. Please tell me where I can order one or what the correct part number is.
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<div class="bvseo-author">Asked by: firehorse</div>
<div class="bvseo-answer" data-answerid="3060760">
Hello Thanks for reaching out to us. Kindly visit the link below to find the replacement lid for this unit. https://www.ereplacementparts.com/ You may reach out to us through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! CrockPot Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4139120">
<h2 class="bvseo-question">
I have a crockpot that has worked great. It is model # SCV700-S-BR. We lost the lid, and have been unable to find it anywhere online. Can you tell me how to get it?
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<div class="bvseo-author">Asked by: Jonesey</div>
<div class="bvseo-answer" data-answerid="3058331">
Hello there Jonesey! Thanks for reaching out to us. We will be more than happy to answer your question! In order for us to assist you further with checking the availability of the replacement lid for your unit, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4135833">
<h2 class="bvseo-question">
I have a SCV603-R that needs a new pot (stoneware). Can you tell me what the part number would be?
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<div class="bvseo-author">Asked by: mi06</div>
<div class="bvseo-answer" data-answerid="3055697">
Hi there, Mi06! The part number of the compatible replacement stoneware is 156013-000-090. You can purchase this stoneware and other Crock-Pot products at our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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