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<div class="bvseo-question-answer" data-questionid="4848717">
<h2 class="bvseo-question">
it seems that on low it still cooks really hot it burns the sides is there something that is wrong with the cooker?
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<div class="bvseo-author">Asked by: kris 9</div>
<div class="bvseo-answer" data-answerid="3675411">
Hello Kris, Thank you for reaching out to us regarding your 7-Quart Cook &amp; Carry Slow Cooker. We are sorry to hear about the overheating of the unit while set on low. A few factors can affect how a slow cooker heats, but what you&rsquo;re describing may indicate that the heating element is not functioning as it should. We value your feedback and it will be forwarded to the appropriate department for further review. For assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-04-06</div>
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<div class="bvseo-question-answer" data-questionid="4849605">
<h2 class="bvseo-question">
I have had this crockpot for a year in January and now the timer and light is on but it does not start cooking. Any suggestions.
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<div class="bvseo-author">Asked by: Kenzie W</div>
<div class="bvseo-answer" data-answerid="3675346">
Hello Kenzie, Thank you for reaching out to us with your feedback on our 7-Quart Cook &amp; Carry Slow Cooker. We are sorry to hear that the slow cooker is not working as well as intended, after such a short time. This falls short of the quality we aim to deliver and the experience we want for our customers. We value your feedback and it will be forwarded to the appropriate department for further review. For assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-04-06</div>
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<div class="bvseo-question-answer" data-questionid="4840965">
<h2 class="bvseo-question">
I have a Crockpot (CPSCVC70LLEC-DS). A friend scratched the non stick inner cook pot in several places. Is it still safe to use or should I replace the inner pot? If it needs to be replaced, will you please send me the part number so I can order it.
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<div class="bvseo-author">Asked by: Martha46</div>
<div class="bvseo-answer" data-answerid="3664192">
Hello. Thank you for reaching out to us. We are sorry to hear that the pot on your slow cooker is scratched. When the pot is gets scratched deeply, it is not recommended to keep using it. Unforunately we do not have parts for this model, but you may want to check with our replacement parts retailers listed here: https://www.crock-pot.com/e-replacement-parts.html . You will need to provide the model number of your slowcooker. If your product is still under the 1 year Limited Warranty, you can initiate a warranty claim with us here: https://www.crock-pot.com/support/warranty. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-03-20</div>
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<div class="bvseo-question-answer" data-questionid="4826124">
<h2 class="bvseo-question">
Hello, I'm trying to find a replacement part the cooking bowl black for model SCCPVC800-P-A.Can you help me with that?
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<div class="bvseo-author">Asked by: John Manago</div>
<div class="bvseo-answer" data-answerid="3646447">
Hello, The replacement black cooking bowl for model SCCPVFC800 is part number 185891000000. You can find this part available on ereplacementparts.com and often on Amazon as well. If you have any additional questions, feel free to contact us via https://www.crock-pot.com/support/contact-us or through Live Chat stating your complaint so we can help you further. We&rsquo;re available Mon.-Fri. 9am &ndash; 8pm Eastern Time. Thank you! Crock-Pot Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-02-24</div>
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<div class="bvseo-question-answer" data-questionid="4818873">
<h2 class="bvseo-question">
Where can I get a user&rsquo;s manual for a SCCPVC650AS-P
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<div class="bvseo-author">Asked by: Boreas</div>
<div class="bvseo-answer" data-answerid="3638085">
Hello, thank you for reaching out to us. The SCCPVC650AS‑P is a Crock‑Pot model from the iStir / automatic stirring system family. While the exact &ldquo;SCCPVC650AS‑P&rdquo; manual does not appear directly, the closest matching manuals for the same product line are available, specifically the SCCPVC650AS‑X / iStir Automatic Stirring System manuals. These typically cover the same hardware and usage instructions. Please use this link to refer to the manual https://www.crock-pot.ca/on/demandware.static/-/Sites-crock-pot-ca-Library/default/dwd80dcad3/documents/instruction-manuals/SCCPVP650BS-033_EN.pdf If you have any more questions, please reach out to us via LiveChat or https://www.crock-pot.com/support/contact-us, and we will be happy to assist further. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-02-11</div>
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<div class="bvseo-question-answer" data-questionid="4717167">
<h2 class="bvseo-question">
l lost instruction book and i don'nt know the good ''drawing'' or ''symbol '' to cook slowly or higher.. There are 2 symbols : I and II, I can't find the answer in 20 pages I reading !!!!
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<div class="bvseo-author">Asked by: Berthe</div>
<div class="bvseo-answer" data-answerid="3524329">
Hello Berthe, Thank you for your inquiry about our Design Series 7-Quart Cook &amp; Carry Slow Cooker. On this model the high setting is on the right and low setting is on the left. On our other manual Crockpot models, the low setting is I and the high setting is II. If you have more questions, please reach out to us via our official &quot;Contact Us&quot; website. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot Consumer Care.
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2025-08-13</div>
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<div class="bvseo-question-answer" data-questionid="4593333">
<h2 class="bvseo-question">
The range of temperature is? Lower and higher. Thanks
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<div class="bvseo-author">Asked by: Γεώργιος</div>
<div class="bvseo-answer" data-answerid="3370472">
Hello The difference between Low and High settings in Crock-Pot slow cookers lies in the time it takes to reach the simmer point, although both settings stabilize at the same temperature of 209&deg;F. Specifically, the Low setting takes approximately 7-8 hours to reach this temperature, while the High setting takes about 3-4 hours. Once the food reaches the simmer point, the total cooking time will depend on the cut and weight of the meat, which affects the flavor and texture. Most dishes can be prepared using either setting. If you have any more questions or concerns, you can contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-02-06</div>
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<div class="bvseo-question-answer" data-questionid="4605093">
<h2 class="bvseo-question">
I received this model for Christmas this year. It seems to cook at only one level. It keeps bubbling even when I turn it down to just &ldquo;keep warm&rdquo;. Low reaches a high level sooner than I expect. Feel like everything is overcooking. Is it faulty?
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<div class="bvseo-author">Asked by: LynneB</div>
<div class="bvseo-answer" data-answerid="3361580">
Hello Thank you for reaching out to us. It seems that your Crock-Pot&reg; Design Series 7-Quart Cook &amp; Carry Slow Cooker is not working as intended. We would like to learn more about your situation and assist you further. You can reach us via us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2025-01-22</div>
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