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<div class="bvseo-question-answer" data-questionid="4631528">
<h2 class="bvseo-question">
Need a replacement lid for this item
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<div class="bvseo-author">Asked by: brherm</div>
<div class="bvseo-answer" data-answerid="3400649">
Hello, Thank you for your inquiry about our 7-Quart MyTime&reg; Cook and Carry Programmable Slow Cooker. The lid for this particular model is not available separately. However, you may visit the replacement parts tab on our website to find a compatible replacement lid. If you have more questions, please contact us directly using the Contact Us form on our website. We are available Mon.-Fri. 9am - 5pm Eastern Time. We look forward to assisting you! Thank you! Crockpot&reg; Consumer Care.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-03-11</div>
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<div class="bvseo-question-answer" data-questionid="4606911">
<h2 class="bvseo-question">
Is a replacement crock available? Four months ago someone asked and there was no replacement available. However, 15 days ago someone asked and was directed to https://www.crock-pot.com/e-replacement-parts.html. I&rsquo;ve searched and can&rsquo;t find one.
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<div class="bvseo-author">Asked by: Amanda865</div>
<div class="bvseo-answer" data-answerid="3370494">
Hello Thank you for reaching out to us. If you are looking for replacement parts for our products, please go to the https://www.crock-pot.com/e-replacement-parts.html. However, if you are interested in opening a warranty claim for the possible replacement process, please fill out the warranty form here https://www.crock-pot.com/support/warranty If you have any more questions or concerns, please contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-02-06</div>
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<div class="bvseo-question-answer" data-questionid="4598738">
<h2 class="bvseo-question">
Is there a way to purchase a replacement inner pot for this model? I&rsquo;ve been looking but can&rsquo;t seem to find an answer.
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<div class="bvseo-author">Asked by: MadelineW</div>
<div class="bvseo-answer" data-answerid="3359083">
Hello Madeline, thank you for reaching out. For replacement parts, we recommend visiting our website at https://www.crock-pot.com/e-replacement-parts.html. If you need further assistance, please don&rsquo;t hesitate to let us know via our Crock-Pot &quot;Contact Us&quot; website at https://www.crock-pot.com/support/contact-us. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you, Crock-Pot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-01-15</div>
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<div class="bvseo-question-answer" data-questionid="4599675">
<h2 class="bvseo-question">
Rivet for locking lid handle broke. Trying to find replacement lid
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<div class="bvseo-author">Asked by: Tfer</div>
<div class="bvseo-answer" data-answerid="3356988">
Hello. Thank you for taking the time to reach out to us about your Crock-Pot&reg; Programmable 7-Quart MyTime&reg; Cook &amp; Carry&reg; Slow Cooker. We are sorry that the lid for this specific crockpot is not sold separately. For further assistance, we encourage you to reach out to us directly. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Crock-pot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2025-01-14</div>
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<div class="bvseo-question-answer" data-questionid="4583388">
<h2 class="bvseo-question">
I&rsquo;m using my crockpot for the first time and it has an electrical burning smell, I&rsquo;ve read this goes away after a few uses, is this normal?
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<div class="bvseo-author">Asked by: Brittany95</div>
<div class="bvseo-answer" data-answerid="3326491">
Hello! Thank you for reaching out! It's not uncommon to notice a slight electrical smell when using a Crock-Pot&reg; for the first time. This smell often comes from the heating elements and can dissipate after a few uses. However, if the smell persists or becomes stronger, or if you notice any other unusual signs, we recommend discontinuing use and contacting customer support for further assistance. Please let us know if you have any other questions! https://www.crock-pot.com/support/contact-us Have a nice day! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-12-06</div>
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<div class="bvseo-question-answer" data-questionid="4577389">
<h2 class="bvseo-question">
Crock-Pot&reg; Programmable 7-Quart MyTime&reg; Cook &amp; Carry&reg;Slow Cooker, Stainless Steel, Model #: CPSCVTS70LL-S, is adapted for use in european countries ( Romania )?
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<div class="bvseo-author">Asked by: Victor4045</div>
<div class="bvseo-answer" data-answerid="3324854">
Hello Thank you for reaching out to us. This unit should be used in the US only. Please contact Crockpot Europe or your local retailer. If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-12-02</div>
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<div class="bvseo-question-answer" data-questionid="4566357">
<h2 class="bvseo-question">
Does this product contain PTFE ? Teflon in the heating element? Is it pet bird safe?
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<div class="bvseo-author">Asked by: Morningstar</div>
<div class="bvseo-answer" data-answerid="3321115">
Hello Thank you for reaching out to us. We regularly employ rigorous third-party testing to ensure that our slow cookers meet or exceed all applicable laws, regulations, and industry standards, including those related to lead content. Consumers should feel confident that our products are safe to use.&nbsp; The glaze of our ceramic pots is a silicate made of quartz, feldspar, and clay. The glaze is covered over the pot, fired at high temperature to melt the glaze, and then cooled down. The glaze liquid is then turned into coating the same as glass film on the surface of the pot. This does not contain PTFE &amp; PFOA.&nbsp; If you have anymore questions or concerns, please do not hesitate to contact us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-11-19</div>
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<div class="bvseo-question-answer" data-questionid="4554529">
<h2 class="bvseo-question">
Does the lid to this model have a small whole in the lid? What is it for? At first I thought is was for a temperature probe but a probe does not come with this model. Or did I receive the wrong lid with the model I purchased?
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<div class="bvseo-author">Asked by: JoanHP</div>
<div class="bvseo-answer" data-answerid="3313096">
Hello! The hole in the lid will release the steam if you are carrying a locked lid - lid hinges can only be used when carrying, not when cooking. Should you require any further assistance, please kindly reach out to us directly via our official &quot;Contact Us&quot; page. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-10-24</div>
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