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<div class="bvseo-question-answer" data-questionid="4826729">
<h2 class="bvseo-question">
Just got this model and it is not sitting level on our countertop.I don&rsquo;t see a way to level.
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<div class="bvseo-author">Asked by: Bogeyman</div>
<div class="bvseo-answer" data-answerid="3646761">
Hello, Thank you for your feedback on the Crock-Pot&reg; Programmable 7-Quart MyTime&reg; Cook &amp; Carry&reg; Slow Cooker. We're sorry to hear that your unit is not sitting level on your countertop. Unfortunately, this model does not have a built-in leveling mechanism. We recommend placing the slow cooker on a flat and stable surface to ensure proper operation. If you continue to experience issues, please reach out to our customer service team for further assistance. For further inquiries or assistance, please feel free to connect with us through our contact form: https://bit.ly/CP-cu , give us a call at 1-800-323-9519, or engage with us via LiveChat. Our support team is available Monday through Friday from 9 am to 5 pm Eastern Time. We're here to help! &mdash;Crock-Pot Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-02-24</div>
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<div class="bvseo-question-answer" data-questionid="4810723">
<h2 class="bvseo-question">
Can I purchase an instruction manual for this. I have misplaced mine and I have never used it. Thank you so much.
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<div class="bvseo-author">Asked by: Ruthann</div>
<div class="bvseo-answer" data-answerid="3627398">
Hello Ruthann, Thank you for your inquiry about our Programmable 7-Quart MyTime&reg; Cook &amp; Carry&reg;Slow Cooker. The user manual for this slow cooker is available free of charge on the product page on our website. Here is the link: https://www.crock-pot.com/slow-cookers/crock-pot-programmable-7-quart-mytime-cook-carryslow-cooker-stainless-steel/SAP_2162737.html If you have more questions or you need further assistance please reach out to us via the &quot;Contact Us&quot; form on our official website. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot Consumer Care.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-01-26</div>
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<div class="bvseo-question-answer" data-questionid="4765449">
<h2 class="bvseo-question">
Is the loud repetitive clicking normal or is it a defect? Almost all reviews state it but I can't tell from Crock-Pot's responses if it's supposed to make that noise or if it's a defect and means you shouldn't use it.
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<div class="bvseo-author">Asked by: SGS7</div>
<div class="bvseo-answer" data-answerid="3579183">
Hello, Thank you for your inquiry about our Programmable 7-Quart MyTime&reg; Cook &amp; Carry&reg;Slow Cooker. Crockpots regulate temperature by turning the heating element on and off. This can produce a soft, occasional clicking sound, however if the sound is unusually loud or happens rapidly and continuously, it could point to a malfunctioning thermostat. If the sound is excessively loud, we recommend discontinuing use of the slow cooker and reaching out to us. For assistance, please reach out to us via the &quot;Contact Us&quot; form on our official website. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot Consumer Care.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-11-12</div>
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<div class="bvseo-question-answer" data-questionid="4735921">
<h2 class="bvseo-question">
If I need to stir my food in the crockpot, do I need to turn it off?
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<div class="bvseo-author">Asked by: Corl</div>
<div class="bvseo-answer" data-answerid="3545674">
Hello, thank you for your inquiry. You do not need to turn off your Crock-Pot&reg; Programmable 7-Quart MyTime Cook &amp; Carry&reg; Slow Cooker to stir your food during cooking. However, only stir if needed, since lifting the lid releases heat and can slow cooking. Never stir on Keep Warm if you&rsquo;re still cooking; that setting is just for holding food warm. Always turn it off and unplug before cleaning or removing parts. Stir safely, and you&rsquo;re good to go! If you have any more questions, please contact us using our Contact Us form on the website https://www.crock-pot.com/support/contact-us or through LiveChat so we can help you further. We&rsquo;re available Mon.-Fri. 9 am &ndash; 8 pm Eastern Time. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-09-18</div>
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<div class="bvseo-question-answer" data-questionid="4725184">
<h2 class="bvseo-question">
Is a popping sound normal to hear? It&rsquo;s about every five minutes and then goes on for 60 seconds until it stops.
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<div class="bvseo-author">Asked by: britanaay</div>
<div class="bvseo-answer" data-answerid="3532855">
Hello. Thank you for reaching out to us. For us to be able to assist you with your inquiry about the Crock-Pot&reg; Programmable 7-Quart MyTime&reg; Cook &amp; Carry&reg;Slow Cooker, kindly reach out to us directly with a short video so we can investigate the sounds you are hearing and assist you. Please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2025-11-01</div>
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<div class="bvseo-question-answer" data-questionid="4713635">
<h2 class="bvseo-question">
Can you run this crock pot on by your phone if your at work
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<div class="bvseo-author">Asked by: Heather25</div>
<div class="bvseo-answer" data-answerid="3520867">
Hello Heather, Thank you for your inquiry about our Programmable 7-Quart MyTime&reg; Cook &amp; Carry&reg;Slow Cooker. No, it is not possible to connect this Crockpot to your phone. If you have more questions, please reach out to us via our official &quot;Contact Us&quot; website. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot Consumer Care.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-08-07</div>
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<div class="bvseo-question-answer" data-questionid="4631528">
<h2 class="bvseo-question">
Need a replacement lid for this item
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<div class="bvseo-author">Asked by: brherm</div>
<div class="bvseo-answer" data-answerid="3400649">
Hello, Thank you for your inquiry about our 7-Quart MyTime&reg; Cook and Carry Programmable Slow Cooker. The lid for this particular model is not available separately. However, you may visit the replacement parts tab on our website to find a compatible replacement lid. If you have more questions, please contact us directly using the Contact Us form on our website. We are available Mon.-Fri. 9am - 5pm Eastern Time. We look forward to assisting you! Thank you! Crockpot&reg; Consumer Care.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-03-11</div>
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<div class="bvseo-question-answer" data-questionid="4606911">
<h2 class="bvseo-question">
Is a replacement crock available? Four months ago someone asked and there was no replacement available. However, 15 days ago someone asked and was directed to https://www.crock-pot.com/e-replacement-parts.html. I&rsquo;ve searched and can&rsquo;t find one.
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<div class="bvseo-author">Asked by: Amanda865</div>
<div class="bvseo-answer" data-answerid="3370494">
Hello Thank you for reaching out to us. If you are looking for replacement parts for our products, please go to the https://www.crock-pot.com/e-replacement-parts.html. However, if you are interested in opening a warranty claim for the possible replacement process, please fill out the warranty form here https://www.crock-pot.com/support/warranty If you have any more questions or concerns, please contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-02-06</div>
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