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<div class="bvseo-question-answer" data-questionid="4539624">
<h2 class="bvseo-question">
Unable to set the clock. Follow the directions and when I hit clock set it resets to 12:00 with schedule meal and manual lights flashing
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<div class="bvseo-author">Asked by: Christi2244</div>
<div class="bvseo-answer" data-answerid="3302629">
Hello! 	 Thank you for reaching out to us. We are truly sorry to hear about your experience and we apologize for any inconvenience this may have caused. 	 Please contact us directly so that we can assist you further. You can reach out to us directly via via https://www.crockpot.com/support/contact-us or through LiveChat. 	 We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. 	 We are happy to help 	 Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-09-12</div>
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<div class="bvseo-question-answer" data-questionid="4539282">
<h2 class="bvseo-question">
Cord storage
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<div class="bvseo-author">Asked by: Markus1257</div>
<div class="bvseo-answer" data-answerid="3302623">
Hello! Thanks for reaching out to us. We will be more than happy to answer your question! Please be informed that there is no cord storage for this unit. We hope this information proves helpful. If you have any further questions you can reach out to us via https://www.crockpot.com/support/contact-us or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. 	 Thank you. CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-09-12</div>
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<div class="bvseo-question-answer" data-questionid="4532532">
<h2 class="bvseo-question">
Where can I buy a replacement stone. I dropped mine and it broke!!
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<div class="bvseo-author">Asked by: HJM611</div>
<div class="bvseo-answer" data-answerid="3297501">
Hello! Unfortunately, the stoneware for this model is not available for purchase separately at this time. We apologize for the inconvenience. If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-08-26</div>
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<div class="bvseo-question-answer" data-questionid="4502142">
<h2 class="bvseo-question">
I&rsquo;m so excited to use! I&rsquo;m just confused on the My Time. I leave for work at 5:30am and get home by 5:30pm. So I will be setting it up to cook before I leave for work and I want it to be done by 5:30pm. Does heating adjust for that long period?
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<div class="bvseo-author">Asked by: Sam19</div>
<div class="bvseo-answer" data-answerid="3283805">
Hello! Thank you for reaching out to us. We are happy to assist you with your inquiry. Please use the &quot;HOUR&quot; and &quot;MINUTE&quot; buttons to select cook time in increments of 15 minutes, up to 20 hours. Select the time based on the length of time indicated in the recipe. The time will begin to count down in one minute increments. Use &quot;CANCEL TIMER&quot; to clear the countdown timer. This will allow your slow cooker to remain on its current setting until turned off. For recipes that require a range of times, select the time closest to the setting on your slow cooker. For example, to cook a recipe calling for a cooking time of 7 to 9 hours on LOW, cook for 8 hours. When the cooking time has completed, the Crockpot&trade; slow cooker automatically shifts to the &quot;KEEP WARM&quot; setting and the &quot;KEEP WARM&quot; light illuminates. To turn the Crockpot&trade; slow cooker off, press the &quot;START/STOP&quot; button and unplug the unit from the outlet. We hope this information proves helpful. Should you have any further queries, please reach out to directly us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-07-11</div>
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<div class="bvseo-question-answer" data-questionid="4505732">
<h2 class="bvseo-question">
My crockpot cover will not latch
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<div class="bvseo-author">Asked by: Koda Ray</div>
<div class="bvseo-answer" data-answerid="3281459">
Hello. Thank you for reaching out to us. We are truly sorry to hear about your experience and apologize for any inconvenience this may have caused. Please contact us directly so that we can assist you further. You can reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We are available Mon.-Fri. 9am -5pm Eastern Time. We are happy to help! Thank you. CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-07-03</div>
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<div class="bvseo-question-answer" data-questionid="4505637">
<h2 class="bvseo-question">
How do I adjust the weight from KG to lbs? I followed the users manual and pressed the button for 3 seconds, but it will not change.
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<div class="bvseo-author">Asked by: Jamie353</div>
<div class="bvseo-answer" data-answerid="3281433">
Hello! We would like to ask you to contact us directly, so we can determine what might be causing this issue. If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-07-03</div>
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<div class="bvseo-question-answer" data-questionid="4478204">
<h2 class="bvseo-question">
What food option would you use for sauce and meatballs for the MyTime setting?
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<div class="bvseo-author">Asked by: AndreaV</div>
<div class="bvseo-answer" data-answerid="3266737">
Hello. Thank you for reaching out to us. When it comes to cooking sauce and meatballs, we recommend using the 'MEAT' option on the MyTime Slow Cooker. I hope this information helps. If you have any further questions you can reach out to us via https://www.crockpot.com/support/contact-us or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. Thank you. CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-06-19</div>
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<div class="bvseo-question-answer" data-questionid="4410609">
<h2 class="bvseo-question">
Should the kid on the 7-Cook &amp; Carry be unlocked during cooking?
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<div class="bvseo-author">Asked by: GPT62</div>
<div class="bvseo-answer" data-answerid="3259774">
Hello! Thanks for reaching out to us. We will be more than happy to answer your question! If you have a locking lid feature on your glass lid it&rsquo;s extremely important to never lock the lid during the cooking process. Locking the lid during cooking, will keep the steam in producing pressure which could affect the slow cooker&rsquo;s performance. The lid should be locked only when you move your CrockPot around, so it stabilizes the lid. We hope this information proves helpful, and if you have any other questions or concerns, please contact us directly via https://www.crockpot.com/support/contact-us or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-04-24</div>
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