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<div class="bvseo-question-answer" data-questionid="4559347">
<h2 class="bvseo-question">
Where can I buy a replacement lid for this modal? Or the handle?
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<div class="bvseo-author">Asked by: Mstng87</div>
<div class="bvseo-answer" data-answerid="3315403">
Hello, this is from CrockPot Thanks for reaching out to us. We will be more than happy to answer your question! Kindly reach out to https://www.ereplacementparts.com/ Thank you and please stay safe! CrockPot Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-10-29</div>
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<div class="bvseo-question-answer" data-questionid="4517166">
<h2 class="bvseo-question">
Do you make a replacement easy to clean crock? Mine is peeling
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<div class="bvseo-author">Asked by: Marurso</div>
<div class="bvseo-answer" data-answerid="3288514">
Hello, Thanks for reaching out to us. We will be more than happy to answer your question! For information about replacement parts, please contact us directly so that we can assist you further. You can reach out to us directly via our official CrockPot website's &quot;Contact us&quot; page or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. We will be glad to help you. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-07-26</div>
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<div class="bvseo-question-answer" data-questionid="4191640">
<h2 class="bvseo-question">
Only used my crockpot 3 times. And the inside is started to bubble and peel. Wondering what causes that?
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<div class="bvseo-author">Asked by: Aginossi</div>
<div class="bvseo-answer" data-answerid="3095901">
Hello there Aginossi! Thanks for reaching out to us. We will be more than happy to answer your question! We are sorry to hear about the situation with the Crock Pot 7qt Cook &amp; Carry Programmable Easy-Clean Slow Cooker. We would like to learn more about your situation and exactly what happened so we can find the best solution for this issue. You can reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4132509">
<h2 class="bvseo-question">
My crockpot doesn&rsquo;t feel like it&rsquo;s getting warm and it&rsquo;s been on for an hour on the low setting is this normal for the outside of the crockpot not to feel warm after being on for an hour?
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<div class="bvseo-author">Asked by: Puzzled247</div>
<div class="bvseo-answer" data-answerid="3054197">
Hello, this is from CrockPot Thanks for reaching out to us. We will be happy to assist you with this issue. Kindly reach out to us through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! CrockPot Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4097433">
<h2 class="bvseo-question">
This is a replacement for my crockpot that was over 20 years old, and I'm wondering if anyone else has been burned when touching the outside of the stainless steel part? I don't remember this ever happening with my older model.
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<div class="bvseo-author">Asked by: KimBoz</div>
<div class="bvseo-answer" data-answerid="3029598">
Hello there KimBoz! The heating base is subject to residual heat from cooking cycle. Due to the proximity between the heating element and the exterior of our slow cookers, it is normal for them to get quite hot on the outside. Therefore, on both the outside of the unit and in the product's instruction manual we recommend using a hot pad if you need to touch the unit during cooking. Do not touch heating base immediately after removing stoneware. Allow to cool before handling. If you need further assistance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-03-28</div>
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<div class="bvseo-question-answer" data-questionid="4086456">
<h2 class="bvseo-question">
I just purchased this model with the stoneware insert versus the ceramic. In some reviews online it shows people cooking with the latches locked. Are you supposed to cook with the latches in the locked position or is this feature for carrying food only?
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<div class="bvseo-author">Asked by: KayCe</div>
<div class="bvseo-answer" data-answerid="3025093">
Hello KayCe, this is Collins from CrockPot! Thanks for reaching out to us. We will be more than happy to answer your question! The latches on the lid for the CrockPot CPSCVC70LLEC-DS should not be locked while cooking, these are to be used to secure the contents in the unit while carrying it around after cooking. We hope this helps. Thank you and please stay safe! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3937780">
<h2 class="bvseo-question">
My ceramic pot for this model cracked in the process of cooking something. Where can I purchase just the pot?&nbsp;
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<div class="bvseo-author">Asked by: Jackpot</div>
<div class="bvseo-answer" data-answerid="2929734">
Hey there, Jackpot! We are sorry to hear that your stoneware has cracked. Please accept our sincerest apology for the inconvenience this has caused you. We understand that you are looking for replacement stoneware for your slow cooker. For help in obtaining it, please give us a call at 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you find replacement stoneware for your slow cooker. Thank you and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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