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<div class="bvseo-question-answer" data-questionid="2124268">
<h2 class="bvseo-question">
How do I get a replacement lid. Opened the box and it was shattered in the bag. :(
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<div class="bvseo-author">Asked by: WendyB</div>
<div class="bvseo-answer" data-answerid="1886431">
Hello, WendyB! Thanks for reaching out. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-Pot products. You can purchase Crock-Pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2076669">
<h2 class="bvseo-question">
i WANT TO ORDER A CROCKPOT AND CAN'T FIND A PLACE TO ORDER
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<div class="bvseo-author">Asked by: jODIE D</div>
<div class="bvseo-answer" data-answerid="1854968">
Thanks for reaching out, Jodie! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-pot products. You can purchase Crock-pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1763053">
<h2 class="bvseo-question">
Can I just buy the insert?
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<div class="bvseo-author">Asked by: PJDL</div>
<div class="bvseo-answer" data-answerid="1787782">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-Pot products. You can purchase Crock-Pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1776278">
<h2 class="bvseo-question">
CAN THIS BE PUT UNDER THE BROILER
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<div class="bvseo-author">Asked by: BUBBUB</div>
<div class="bvseo-answer" data-answerid="1784733">
Although the stoneware is oven proof up to 400 degrees Fahrenheit. We do not recommend putting the stoneware under the broiler. Thank you so much for asking.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1918559">
<h2 class="bvseo-question">
I need recipes specifically for the 2.5 qt casserole crock. All I can find on your website is express crock recipes. I need specific recipes for the casserole crock.
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<div class="bvseo-author">Asked by: BKuT</div>
<div class="bvseo-answer" data-answerid="1779073">
Hello, BKuT! Thank you for reaching out. For assistance regarding your concern, please call us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1723868">
<h2 class="bvseo-question">
What is the measurement
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<div class="bvseo-author">Asked by: etun</div>
<div class="bvseo-answer" data-answerid="1778398">
The dimension of this unit is 13.5 inches height x 7.3 inches width x 13.4 inches length. Thank you for your inquiry.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1940694">
<h2 class="bvseo-question">
It says the stoneware is oven proof. Is the lid?
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<div class="bvseo-author">Asked by: SueEliz</div>
<div class="bvseo-answer" data-answerid="1776705">
Hello, SueEliz! Thank you for your question. The lid is not oven-safe. If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1669501">
<h2 class="bvseo-question">
On the lid there is a small round opening. Is this for ventilation or for checking the temperature?&nbsp;
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<div class="bvseo-author">Asked by: cbbobby</div>
<div class="bvseo-answer" data-answerid="1774379">
This is for ventilation. Thanks for asking.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1415270">
<h2 class="bvseo-question">
I just need the glass lid for this product. How do I get one ?&nbsp;
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<div class="bvseo-author">Asked by: TAPA</div>
<div class="bvseo-answer" data-answerid="1772096">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of CrockPot products. You can purchase CrockPot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519 and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1827499">
<h2 class="bvseo-question">
How much
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<div class="bvseo-author">Asked by: Judi k</div>
<div class="bvseo-answer" data-answerid="1770103">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of CrockPot products. You can purchase CrockPot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519 and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1708873">
<h2 class="bvseo-question">
Is there a replacement insert oir the 2.5 quart oval crockpot?
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<div class="bvseo-author">Asked by: Carrot Cake</div>
<div class="bvseo-answer" data-answerid="1767630">
Hello, Carrot Cake! Thank you for reaching out. For assistance regarding the replacement part that you need, please call us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1686085">
<h2 class="bvseo-question">
Does this Crock Pot come in A 6 quart size?
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<div class="bvseo-author">Asked by: fac1015</div>
<div class="bvseo-answer" data-answerid="1767322">
We do have 6 quarts Crock-Pot. Please click on the link below to see a list of our major retailers where you can order this online. Have a nice day! https://www.crock-pot.com/retailers.html
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1691118">
<h2 class="bvseo-question">
All of my slow cooker recipes are for 5-6 quart (and larger) pots. I can reduce the ingredient amounts for my 2.5 quart pot but do I need to also adjust the cook time?
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<div class="bvseo-author">Asked by: kybobcat</div>
<div class="bvseo-answer" data-answerid="1765462">
Thank you for your question. The cook time should be the same.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1789352">
<h2 class="bvseo-question">
Is there a replacement lid for this?
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<div class="bvseo-author">Asked by: hnmcc</div>
<div class="bvseo-answer" data-answerid="1762084">
Hello. Thank you for your inquiry. For your reference, the part number of the compatible stoneware for SCCPCCM250BT is 191769-000-000 You can purchase this stoneware and other Crock-Pot products at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1847108">
<h2 class="bvseo-question">
Where can I get this casserole 2.5 crockpot?
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<div class="bvseo-author">Asked by: SJGalati</div>
<div class="bvseo-answer" data-answerid="1760228">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of CrockPot products. You can purchase CrockPot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519 and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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</div>
<div class="bvseo-question-answer" data-questionid="1338330">
<h2 class="bvseo-question">
What are the dimensions ? It looks pretty shallow for a roast....... Thx
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<div class="bvseo-author">Asked by: Judy G</div>
<div class="bvseo-answer" data-answerid="1368798">
The dimensions of this model are 13.5&quot; in height by 13.4&quot; in width by 7.3&quot; in depth. Thank you.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1297163">
<h2 class="bvseo-question">
Where are recipes for the 2.5 quart slow cooker available f
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<div class="bvseo-author">Asked by: Gibson</div>
<div class="bvseo-answer" data-answerid="1336535">
There are no specific recipes for the Crock-Pot&reg; 2.5-Quart Casserole Crock&trade; Slow Cooker. You can adapt many small slow cooker recipes to use with this slow cooker. For assistance, please contact us using the link below. For a quick response, please live chat with us. Thank you. https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1286063">
<h2 class="bvseo-question">
Where do I go to get a replacement heating element&nbsp;
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<div class="bvseo-author">Asked by: Squantos73</div>
<div class="bvseo-answer" data-answerid="1329743">
The heating element is not available as a replacement part. Please contact us using the link below and we would be happy to help. For a quick response, please live chat with us. https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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</div>
<div class="bvseo-question-answer" data-questionid="1236638">
<h2 class="bvseo-question">
I need the replacement crock for this slow cooker
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<div class="bvseo-author">Asked by: kathy09</div>
<div class="bvseo-answer" data-answerid="1288364">
The replacement stoneware that you will need is the part number 191768-000-000. Unfortunately, this stoneware is currently unavailable for purchase online, but can be ordered by calling us directly at (800) 323-9519. We are open Monday through Saturday, from 8AM until 8PM EST. Thank you.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1196458">
<h2 class="bvseo-question">
I am looking for a cooker to slow heat chaga a mushroom drink. The temp is not to exceed 150f. Can I dial in a temp? Or just low medium or high settings. Thank you.
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<div class="bvseo-author">Asked by: Peterraven</div>
<div class="bvseo-answer" data-answerid="1254841">
The temperature is not adjustable. The lowest temperature that this slow cooker will heat to would be on the warm setting which heats to 175 degrees F. Thanks for your question.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1184017">
<h2 class="bvseo-question">
Is it a problem if your crock pot is to big for your recipe?
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<div class="bvseo-author">Asked by: Eve62</div>
<div class="bvseo-answer" data-answerid="1243851">
For the optimal cooking experience, we always recommend that your slow cooker be at least 1/2 full. If the contents of the pot don't reach the halfway point, we would recommend adding more ingredients, or it is likely to overcook your food. Thank you.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1178850">
<h2 class="bvseo-question">
I need to replace the crock for my 2.5 quart casserole crock. Mine dropped and broke in pieces. How can I order another
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<div class="bvseo-author">Asked by: Elaine p</div>
<div class="bvseo-answer" data-answerid="1240067">
Unfortunately, the stoneware for the Mini Casserole Crock is not sold separately from the finished product. We apologize for the inconvenience.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1153017">
<h2 class="bvseo-question">
Is it safe to cook meat in the 2.5 qt casserole cooker?
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<div class="bvseo-author">Asked by: Sarah2</div>
<div class="bvseo-answer" data-answerid="1220245">
Yes, it is absolutely safe to slow cook meats in the Crock-Pot&reg; Casserole Crock&trade; 2.5-Quart Slow Cooker. It slow cooks just like a regular slow cooker. Thank you.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1147060">
<h2 class="bvseo-question">
I bought 2.5 qt. Casserole crock at Christmas. The rivets on the lid broke off a clicquot of weeks ago. I need a new lid.
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<div class="bvseo-author">Asked by: Seamstress</div>
<div class="bvseo-answer" data-answerid="1216070">
I'm sorry to hear this has been your experience. The lid is not available for purchase separately from the finished product. However, if this occurred through normal use and not user error (such as dropping the lid), it would be considered a warranty concern, and we would encourage you to contact us using the link provided below for further assistance. Thank you. https://www.crock-pot.com/contactus?cid=contact-us/?src=17ZS
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1143957">
<h2 class="bvseo-question">
I broken my inside of this crock pot (2.5 quart)can I buy a replacement of just that part?
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<div class="bvseo-question-detail">
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<div class="bvseo-author">Asked by: apples</div>
<div class="bvseo-answer" data-answerid="1212730">
We do not have replacement stoneware for this model at this time. Please check back for the availability. Thank you.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1139500">
<h2 class="bvseo-question">
What other colors does this come in?
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<div class="bvseo-author">Asked by: Charlene hurt</div>
<div class="bvseo-answer" data-answerid="1210357">
The Cook &amp; Carry&trade; version of this Casserole Crock is only available in blue/white at this time. We do also carry a version of this model with a non-locking lid, which can be found at the link below. Thank you. http://www.crock-pot.com/slow-cookers/classic-slow-cooker/crock-pot-casserole-crock-2.5-quart-oval-slow-cooker/SCCPCCM250N-GY-WM1.html/?src=17ZS
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1124721">
<h2 class="bvseo-question">
How long can you leave it on warm setting? Also, I would love to have some recipes for this. Thank you, . What I like about it, is that it is not too heavy to carry.
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<div class="bvseo-author">Asked by: Gloria B</div>
<div class="bvseo-answer" data-answerid="1198704">
The warm setting can be used for up to 4 hours at a time. We have sent a copy of the Casserole Crock&trade; Recipe Book to the email address you provided. Thank you.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1106609">
<h2 class="bvseo-question">
Can I get a replacement top for this casserole crockpot? Mine broke.
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<div class="bvseo-author">Asked by: Trisha44</div>
<div class="bvseo-answer" data-answerid="1182944">
The lid needed for this slow cooker is not available at this time. We are sorry for any inconvenience this may have caused and appreciate your question.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1061003">
<h2 class="bvseo-question">
&quot;the locking lid&quot; has this ever been available in red, or stainless steel? &nbsp;or will it in the near future?
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<div class="bvseo-author">Asked by: ddancer</div>
<div class="bvseo-answer" data-answerid="1142502">
No, this product is not available in red or stainless steel. While I cannot confirm whether or not we may introduce more varieties in the future, it is very possible if demand and sales are high enough to justify it. Thank you.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1042172">
<h2 class="bvseo-question">
We would like this in stainless or grey. Is there plans for that? &nbsp;If not, can we purchase the locking lid to fit the other 2.5 casserole crock pot? &nbsp;
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<div class="bvseo-author">Asked by: TessN</div>
<div class="bvseo-answer" data-answerid="1125696">
At this time we only have this model in the blue and white pattern. This locking lid will not be compatible with a unit that does not have a locking lid. Your request has however been forwarded on to our product team. Thank you for your inquiry.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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