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<div class="bvseo-question-answer" data-questionid="2893425">
<h2 class="bvseo-question">
The digital timer on my 7 qt crockpot has gone crazy. It was working when I started it this morning but within an hour the timer has done a flashing countdown. It is still hot and seems to be working. Any suggestions?
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<div class="bvseo-author">Asked by: Kennedy91</div>
<div class="bvseo-answer" data-answerid="2353546">
We are extremely sorry to hear about this and even more sorry to disappoint you. Please allow us to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. Please don't hesitate toto contact us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-09-17</div>
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<div class="bvseo-question-answer" data-questionid="2368045">
<h2 class="bvseo-question">
Can I still purchase a lid for my 7.0 Quart slow Cooker Programmable , Platinum? dropped on the floor and the lid handle broke. Disappointed, not made very well.
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<div class="bvseo-author">Asked by: Saturday 13</div>
<div class="bvseo-answer" data-answerid="2067618">
Hi there! Thanks for reaching out to us. We will be more than happy to help you find a replacement lid for your slow cooker. For further assistance, please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-12-10</div>
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<div class="bvseo-question-answer" data-questionid="2362648">
<h2 class="bvseo-question">
should the black inner portion sit flush within the unit?
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<div class="bvseo-author">Asked by: Chia307</div>
<div class="bvseo-answer" data-answerid="2066383">
Hey there! Thank you for reaching out to us. We will be more than happy to answer your question. It is normal for the stoneware not sit flush within the unit.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-12-09</div>
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<div class="bvseo-question-answer" data-questionid="2346107">
<h2 class="bvseo-question">
I need a replacement pot and lid for this model so wondering which would be suggested to fit. Mine ended up with a hairline crack down the side of the pot.
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<div class="bvseo-author">Asked by: OQuinnS</div>
<div class="bvseo-answer" data-answerid="2041499">
Hi there! Thanks for reaching out to us. We will be more than happy to help you find a replacement stoneware and lid for your slow cooker. For further assistance, please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-11-16</div>
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<div class="bvseo-question-answer" data-questionid="2306210">
<h2 class="bvseo-question">
I need the stone wear liner for this unit I broke mine. What part number is it?
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<div class="bvseo-author">Asked by: redchef</div>
<div class="bvseo-answer" data-answerid="2001383">
Hey there! Thanks for reaching out to us. The part number of the stoneware for this unit is 158505-001-090.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-07</div>
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<div class="bvseo-question-answer" data-questionid="2192548">
<h2 class="bvseo-question">
Does this unit keep its settings after a power failure?
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<div class="bvseo-author">Asked by: GJT63</div>
<div class="bvseo-answer" data-answerid="1934233">
Thank you so much for your question. This unit will not keep its settings after a power outage.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-08-10</div>
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<div class="bvseo-question-answer" data-questionid="2176338">
<h2 class="bvseo-question">
My insert just cracked. My fault as it slipped out of my hand while washing it. How can I purchase a replacement for this model SCCPVF710
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<div class="bvseo-author">Asked by: ChrisKe</div>
<div class="bvseo-answer" data-answerid="1919970">
Hello, ChrisKe! Thank you for your inquiry. The part number of the compatible replacement stoneware for SCCPVF710 is 158505-001-090. You can purchase this stoneware and other Crock-Pot products at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-13</div>
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<div class="bvseo-question-answer" data-questionid="2138479">
<h2 class="bvseo-question">
handle broken. Is there a replacement. What is the cost
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<div class="bvseo-author">Asked by: Yale</div>
<div class="bvseo-answer" data-answerid="1895110">
Hello, Yale! Thank you for reaching out. The lid handle is not sold separately from the replacement lid. For further assistance regarding the availability of the replacement lid, please give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to assist you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-07-07</div>
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