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<div class="bvseo-question-answer" data-questionid="4207528">
<h2 class="bvseo-question">
I need a replacement for the ceramic crock pot Model# SCCPVL710-S (Part# 163875000090)
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<div class="bvseo-author">Asked by: 7 Qt Crock Pot</div>
<div class="bvseo-answer" data-answerid="3105002">
I actually have an extra crock because one of my crockpot bases broke. I could make ou great deal! We just need to figure out shipping!
<div class="bvseo-author">Answered by: GolferTJ</div>
<div class="bvseo-pubdate">Date published: 2023-02-13</div>
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<div class="bvseo-question-answer" data-questionid="4183449">
<h2 class="bvseo-question">
One of the 4 crock pot base rubber pads fell off and is missing. where can i purchase replacement pads?
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<div class="bvseo-author">Asked by: Jaws1</div>
<div class="bvseo-answer" data-answerid="3088549">
Hello! Thank you for asking your question! We will be happy to answer it. The correct part number for the replacement rubber feet is SCCPRF4B. They can be purchased here: https://www.ereplacementparts.com/. If you have any more questions or require further assistance, please contact us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. We are always happy to help! Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4107457">
<h2 class="bvseo-question">
Does the lid have a silicone ring on it? The one I have currently (not Crockpot brand) does and I cannot get rid of the odors!
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<div class="bvseo-author">Asked by: SDallas</div>
<div class="bvseo-answer" data-answerid="3039590">
Hello there SDallas! Thanks for reaching out to us. We will be more than happy to answer your question! The Crockpot SCCPVL710-BP-ABR slow cooker lid does not have a rubber gasket/ silicone ring. We would advise to soak the gasket/ silicone ring of Crockpot units in vinegar and soap solution. Allow it to soak for at least one hour, but ideally two then rinse off the vinegar and soap with cold water. We hope this information helps Thank you and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4095426">
<h2 class="bvseo-question">
Hi- There is a vent hole in the lid. Should it be plugged up when cooking? I think I remember there being a removable rubber plug. If there was, I don't have it any more. What should I do?
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<div class="bvseo-author">Asked by: t0zma</div>
<div class="bvseo-answer" data-answerid="3029559">
Hello there t0zma! Thanks for reaching out to us. We will be more than happy to answer your question. The lid does include a vent hole which is to allow a gradual release of steam during the cooking process. Without this hole, the food would likely overcook due to excess pressure within the product. We hope this helps. Should you have any further inquiries, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4068338">
<h2 class="bvseo-question">
how do i order a lid
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<div class="bvseo-author">Asked by: mickeyduffy</div>
<div class="bvseo-answer" data-answerid="3012254">
Hi there mickeyduffy! Thank you for your inquiry. For more information on the availability of the lid for the SCCPVL710-BP-A-BR, we encourage you to contact us. please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3984534">
<h2 class="bvseo-question">
My 720 DS BR is not working. I tried to reset and switched outlets. Only used once. Irritating!
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<div class="bvseo-author">Asked by: Jp oregon</div>
<div class="bvseo-answer" data-answerid="2959700">
Hey there! We are extremely sorry to hear that your slow cooker is not working. We understand your disappointment and we apologize for any inconvenience that this may have caused you. We would love nothing more than to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. We encourage you to contact our Consumer Care department at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to rectify this issue as efficiently as possible.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3952345">
<h2 class="bvseo-question">
Should the lid be locked while cooking? I am confused in the manual page 7 states should not be in locked position while cooking.
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<div class="bvseo-author">Asked by: CWaters</div>
<div class="bvseo-answer" data-answerid="2938874">
Hey there, CWaters! Thanks for reaching out to us. We will be more than happy to answer your question. If your Crockpot Slow Cooker includes locking lid feature on the glass lid, the unit should not be in the locked position while cooking. Locking the lid while cooking will maintain the steam pressure which can affect the slow cooker&rsquo;s performance. The locking lid is only for traveling with the slow cooker. We hope this information helps. Should you have any further inquiries, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3950401">
<h2 class="bvseo-question">
Hello - my insert for my SCCPVL720-DS cracked recently and it was gift to me last year. Where/How can I order a replacement please?
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<div class="bvseo-author">Asked by: kaelikat</div>
<div class="bvseo-answer" data-answerid="2937460">
Hey there, kaelikat! Thanks for reaching out to us. We are sorry to hear that the stoneware of your slow cooker has cracked. We're glad to help you check the availability of replacement stoneware. In order for us to properly assist you with this matter, please contact us at 1-800-323-9519 for immediate assistance. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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