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<div class="bvseo-question-answer" data-questionid="3984534">
<h2 class="bvseo-question">
My 720 DS BR is not working. I tried to reset and switched outlets. Only used once. Irritating!
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<div class="bvseo-author">Asked by: Jp oregon</div>
<div class="bvseo-answer" data-answerid="2959700">
Hey there! We are extremely sorry to hear that your slow cooker is not working. We understand your disappointment and we apologize for any inconvenience that this may have caused you. We would love nothing more than to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. We encourage you to contact our Consumer Care department at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to rectify this issue as efficiently as possible.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-03-28</div>
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<div class="bvseo-question-answer" data-questionid="3952345">
<h2 class="bvseo-question">
Should the lid be locked while cooking? I am confused in the manual page 7 states should not be in locked position while cooking.
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<div class="bvseo-author">Asked by: CWaters</div>
<div class="bvseo-answer" data-answerid="2938874">
Hey there, CWaters! Thanks for reaching out to us. We will be more than happy to answer your question. If your Crockpot Slow Cooker includes locking lid feature on the glass lid, the unit should not be in the locked position while cooking. Locking the lid while cooking will maintain the steam pressure which can affect the slow cooker&rsquo;s performance. The locking lid is only for traveling with the slow cooker. We hope this information helps. Should you have any further inquiries, please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-02-14</div>
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<div class="bvseo-question-answer" data-questionid="3950401">
<h2 class="bvseo-question">
Hello - my insert for my SCCPVL720-DS cracked recently and it was gift to me last year. Where/How can I order a replacement please?
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<div class="bvseo-author">Asked by: kaelikat</div>
<div class="bvseo-answer" data-answerid="2937460">
Hey there, kaelikat! Thanks for reaching out to us. We are sorry to hear that the stoneware of your slow cooker has cracked. We're glad to help you check the availability of replacement stoneware. In order for us to properly assist you with this matter, please contact us at 1-800-323-9519 for immediate assistance. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-02-10</div>
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<div class="bvseo-question-answer" data-questionid="3445193">
<h2 class="bvseo-question">
Will the insert for SCCPVL710-BP-A-BR fit in the slower cooker for SCCPVL720-DS? I need a replacement stoneware insert for my SCCPVL720-DS because someone dropped it and the replacement website doesn't list my model.
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<div class="bvseo-author">Asked by: Ms VK</div>
<div class="bvseo-answer" data-answerid="2700702">
Hi, there! Thank you for your inquiry. We regret to inform you that the replacement stoneware for the model is currently unavailable and we have no direct indication of future stock replenishment. For further assistance, please reach out to us at 1-800-323-9519. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-11-01</div>
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<div class="bvseo-question-answer" data-questionid="3081626">
<h2 class="bvseo-question">
I need a new Owners Guide for Model # SCCPVL 720-DS. My old one got wet and fell apart. I really liked many of the receipes and would like a new copy. It was for use with 4-7 quart programmable countdown Cook &amp; Carry slow cookers.
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<div class="bvseo-author">Asked by: jojojoni</div>
<div class="bvseo-answer" data-answerid="2473796">
Thank you for your inquiry. We understand that you are looking for a user manual for your CrockPot model SCCPVL 720-DS. Unfortunately, we do not have instruction manuals online. For further assistance, please reach out to us at 1-800-323-9519 or email us at&nbsp;crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-08-09</div>
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<div class="bvseo-question-answer" data-questionid="2961569">
<h2 class="bvseo-question">
Where can I purchase a plastic lid HANDLE for my Crock-Pot (model : SCCPVL710BA)? Mine broke into several pieces.
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<div class="bvseo-author">Asked by: nitsirk</div>
<div class="bvseo-answer" data-answerid="2400607">
Hi, there! Thank you for your inquiry. We understand that you are looking for a replacement part for your slow cooker. For the availability of it, please give us a call at 1-800-546-5637 for immediate assistance. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-07-12</div>
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<div class="bvseo-question-answer" data-questionid="2364855">
<h2 class="bvseo-question">
How much is the Crock-Pot in this picture value
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2067076">
Hi there! Thanks for reaching out to us. We will be more than happy to help you with your question. The price varies depending on which retailer you are going to buy it from. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-12-10</div>
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<div class="bvseo-question-answer" data-questionid="2348768">
<h2 class="bvseo-question">
I am thinking of getting this type of crockpot. Can you tell me please what are the actual degree temperatures for the High, Low &amp; warm settings?
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<div class="bvseo-author">Asked by: CJMA</div>
<div class="bvseo-answer" data-answerid="2041871">
Hey there! Thank you for reaching out to us. We will be more than happy to answer your question. Both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low: 7-8 hours to reach the simmer point. High: 3-4 hours to reach the simmer point. Warm is 160 - 170&deg;F. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-11-16</div>
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