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<div class="bvseo-question-answer" data-questionid="4527599">
<h2 class="bvseo-question">
My 7 Qt programable unit only shows a partial display. Numbers are half gone, Tried to reset by puhing power and set for 30 secs then unplugged and plugged back in. No help
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<div class="bvseo-author">Asked by: Tucker 2</div>
<div class="bvseo-answer" data-answerid="3294816">
Hello. Thank you for taking your time to post this review. Your feedback is important to us. We are sorry to hear about the inconvenience and apologize for it. If you are experiencing any issues with one of our products, kindly reach out to us directly for further assistance via our official CrockPot &quot;Contact Us&quot; website or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. We will be glad to help you. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-08-16</div>
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<div class="bvseo-question-answer" data-questionid="4452283">
<h2 class="bvseo-question">
Is setting the timer mandatory for the crockpot to cook? I set the crockpot on high for eight hours. I then changed the temp from high to low and walked away for an hour and came back and realized the timer wasn't on. Was it still cooking?
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<div class="bvseo-author">Asked by: Steph217</div>
<div class="bvseo-answer" data-answerid="3253762">
Hello, Thanks for reaching out to us. We will be more than happy to answer your question! Yes, the timer on your CrockPot needs to be set up. Press the SELECT button to choose a programmed time and temperature. Cooking time options include 4 or 6 hours on HIGH or 8 or 10 hours on LOW. The corresponding light illuminates, the slow cooker heats, and the internal timer starts counting down the time. Choosing the feature will automatically set up the temperature. Please remember, there is always one feature per cooking (you can cook either on high or low), afterwards it will automatically switch to Warm setting. We hope this information proves helpful, and if you have any questions, please reach out to us via https://www.crockpot.com/support/contact-us or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-04-06</div>
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<div class="bvseo-question-answer" data-questionid="4197865">
<h2 class="bvseo-question">
I just used my crockpot 8 quart programmable slow cooker for the first time today. Overall I was satisfied, however after turning it off I noticed a dent in the base that was not there when I took it out of the box or prior to use. Can I get a replacement
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<div class="bvseo-author">Asked by: Saddentedcrockpot</div>
<div class="bvseo-answer" data-answerid="3098470">
Hello there, We will be happy to check the availability of a replacement for you; kindly reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4153940">
<h2 class="bvseo-question">
This crockpot cooks too hot&hellip;on low it&rsquo;s boiling and on warm it&rsquo;s simmering. &nbsp;Is there something wrong with the unit or do I need to buy a different brand? &nbsp;I&rsquo;ve noticed other reviewers have the same problem. &nbsp;Please let me.
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<div class="bvseo-author">Asked by: Cooking To Hot</div>
<div class="bvseo-answer" data-answerid="3066224">
Hello there! Thanks for reaching out to us. We will be more than happy to answer your question! Both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low takes 7-8 hours to reach the simmer point while high takes 3-4 hours to reach the simmer point. The warm setting is around 160-170&deg;F. For further assistance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-11-30</div>
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<div class="bvseo-question-answer" data-questionid="4128982">
<h2 class="bvseo-question">
My lid broke, do you sell them separately?
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<div class="bvseo-author">Asked by: Lid replacement question</div>
<div class="bvseo-answer" data-answerid="3050455">
Hello, We are sincerely sorry to hear about your broken CrockPot lid, and it will be a satisfaction for us to help you find a compatible replacement. Contact us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. CrockPot consumer care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-07</div>
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<div class="bvseo-question-answer" data-questionid="3929450">
<h2 class="bvseo-question">
The digital display on my 8Qt has stopped working. Though I can turn the unit on High or Low but not for an amount of time and not to turn off. It is out of warranty. If I use a timer on my stove to make sure I manually turn it off, is it safe to use?
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<div class="bvseo-author">Asked by: CPrice</div>
<div class="bvseo-answer" data-answerid="2926054">
Hey there, CPrice! Thanks for reaching out to us. We are sorry to hear that the digital display has stopped working on your slow cooker. Please accept our sincerest apology for the inconvenience this has caused you. You may need to reset your slow cooker. To do this, simply hold down the select and power buttons for 30 seconds while it is plugged in. You will then want to unplug the unit and plug it back in. This should resolve the issue you described. We hope it helps. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-06</div>
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<div class="bvseo-question-answer" data-questionid="3929719">
<h2 class="bvseo-question">
Is there anyway I can but a replacement crock insert? Mine broke halfway thru cooking. Thankfully I had a liner in and it didn&rsquo;t penetrate. So no huge mess!&nbsp; I love this crock pot, but I can&rsquo;t find another one locally.&nbsp; PLEASE HELP!!
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<div class="bvseo-author">Asked by: SadAndCrockless</div>
<div class="bvseo-answer" data-answerid="2924872">
Hey there, SadAndCrockless! We are extremely sorry that the stoneware has cracked during cooking. Please accept our sincerest apology for the inconvenience this has caused you. We will be glad to help you and check the availability of replacement stoneware for your slow cooker. For your convenience, the requested part number is 183111000000. For help in obtaining the requested part, please give us a call at 1-800-323-9519 for immediate assistance. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3923257">
<h2 class="bvseo-question">
&nbsp;Have 8qt crockpot. &nbsp;Want to cook county style ribs &nbsp;have 4lbs how much time n what temp do I use?
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<div class="bvseo-author">Asked by: Tweedy</div>
<div class="bvseo-answer" data-answerid="2922202">
Hey there, Tweedy! Thanks for reaching out to us. On your slow cooker, both high and low stabilize at the same temperature (209&deg;F); it is just a matter of how long it takes to reach the simmer point. On high, it takes approximately 3-4 hours, whereas on low, it takes approximately 7-8 hours to reach the simmer point. You can cook the ribs on LOW for 6 - 8 hours or on HIGH for 4 - 5 hours, however, the low setting is preferable for this cut of meat. We hope this information helps. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-07</div>
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