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<div class="bvseo-question-answer" data-questionid="4624755">
<h2 class="bvseo-question">
It suddenly lights up and flickers on mode, high, and low simultaneously. What to do?
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<div class="bvseo-author">Asked by: Wyllow</div>
<div class="bvseo-answer" data-answerid="3385945">
Hi Wyllow, Thank you for reaching out to us at CrockPot. We regret the difficulties you faced and understand the inconvenience caused. We recommend submitting a warranty claim through our online form. You can fill out the warranty form at the following link: https://bit.ly/CrockPotW . For further questions, please feel free to reach out to us here on Messenger, at 1-800-323-9519 or via https://bit.ly/CP-cu . Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day, &mdash;Crock-Pot Customer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-02-25</div>
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<div class="bvseo-question-answer" data-questionid="4606645">
<h2 class="bvseo-question">
Why does my light not work on high
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<div class="bvseo-author">Asked by: Bigdave1643</div>
<div class="bvseo-answer" data-answerid="3365078">
Hello. We&rsquo;re sorry to hear about the issue with your Crock-Pot. We recommend unplugging the unit, ensuring the dial is set correctly, and then testing it again. If the issue persists, please reach out to us directly via https://www.crock-pot.com/on/demandware.store/Sites-crockpot-Site/default/Support-Show?cfid=contact-us# for assistance with troubleshooting. Thank you, Crock-Pot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2025-01-25</div>
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<div class="bvseo-question-answer" data-questionid="4462080">
<h2 class="bvseo-question">
Where can I buy a replacement insert?
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<div class="bvseo-author">Asked by: JulieB515</div>
<div class="bvseo-answer" data-answerid="3259531">
Hello! Thanks for reaching out to us. We will be more than happy to answer your question! In order to check the availability of the requested replacement part, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. Thank you, and take care! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-04-23</div>
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<div class="bvseo-question-answer" data-questionid="4434372">
<h2 class="bvseo-question">
I just used my 7 qtr digital crockpot about a year ago- used as soon as 5 days ago- I plugged it in today digital works but there is not heat low or high.
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<div class="bvseo-author">Asked by: Nora De La Rosa</div>
<div class="bvseo-answer" data-answerid="3241652">
Hello! We are sorry to hear about the heating issue you have encountered. We will be more than happy to assist with this. Please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-03-28</div>
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<div class="bvseo-question-answer" data-questionid="4406170">
<h2 class="bvseo-question">
Why does my crockpot lose time well coooking, I will set it for 6 hours and it will kick out to warm any where from 4 1/2 hrs to 5 hrs I don&rsquo;t get it. Also the lid dies not sit right.
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<div class="bvseo-author">Asked by: Atha66</div>
<div class="bvseo-answer" data-answerid="3241631">
Hello. Thanks for reaching out to us. We will be more than happy to help you.&nbsp; You may need to reset your slow cooker. To do this, simply hold down the POWER and MODE buttons for 30 seconds while it is plugged in. You will then want to unplug the unit and plug it back in. This should resolve the issue you described. The lid is always supposed to be a little bit loose to prevent the stoneware from breaking when it expands because of the heat. The advanced design allows for a more effective release of steam from the cooker, which prevents any buildup of pressure and/or damage to your lid.&nbsp; There should be no concern if you see a small gap between your lid and the crock itself. However, if the gap is wide and concerning, we strongly encourage you to contact us directly for further assistance via https://www.crockpot.com/support/contact-us or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. We will be happy to help you.&nbsp; Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-03-28</div>
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<div class="bvseo-question-answer" data-questionid="4402200">
<h2 class="bvseo-question">
Why did my digital display go out? my wife has used this about 3 times in two years. I replaced the battery 2025 and that did nothing. My wife loved this one, now I had to pull down the instant pot that my wife hates so we can cook.
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="3222040">
Hello, Thanks for reaching out to us. We are deeply sorry to hear about the issue and apologize for the inconvenience you have experienced. Based on the information you provided, you may need to reset your slow cooker. To do this, simply hold down the mode and power buttons for 30 seconds while it is plugged in. You will then want to unplug the unit and plug it back in. This should resolve the issue you described. If the problem still occurs, please contact us for further assistance via https://www.crockpot.com/support/contact-us or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-15</div>
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<div class="bvseo-question-answer" data-questionid="4354060">
<h2 class="bvseo-question">
Can we use crockpot liners with this model?
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<div class="bvseo-author">Asked by: Kayyy</div>
<div class="bvseo-answer" data-answerid="3191657">
Hello there Kayyy! Thanks for reaching out to us. We will be more than happy to answer your question! The Crock-Pot&reg; Programmable 7-Quart Slow Cooker can be used with liners. Incase of further questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you, and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-10-16</div>
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<div class="bvseo-question-answer" data-questionid="4340885">
<h2 class="bvseo-question">
What do I do? It won&rsquo;t turn on. I&rsquo;ve only had it for 2 1/2 weeks.
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<div class="bvseo-author">Asked by: cooker85</div>
<div class="bvseo-answer" data-answerid="3184034">
Hello We are sorry to hear about your situation. Please contact us directly so we can assist you further and find the best solution for this. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-09-21</div>
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