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<div class="bvseo-question-answer" data-questionid="4126760">
<h2 class="bvseo-question">
I&rsquo;m looking for the ceramic pot mine broke can you help ?
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<div class="bvseo-author">Asked by: Maw one</div>
<div class="bvseo-answer" data-answerid="3050549">
Hello, this is Collins from Crockpot! Thanks for reaching out to us. We will be more than happy to answer your question! In order for us to check the availability of the replacement ceramic pot for your unit, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4125710">
<h2 class="bvseo-question">
Can I get a replacement crock for my 7-qt crockpot? I accidentally dropped mine and it broke in dozens of pieces.
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<div class="bvseo-author">Asked by: Karen Anne</div>
<div class="bvseo-answer" data-answerid="3050489">
Hello, this is Collins from Crockpot! Thanks for reaching out to us. We will be more than happy to answer your question! In order for us to assist you further with checking the replacement crock for the one you have, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4003190">
<h2 class="bvseo-question">
I&rsquo;m going to use this crockpot abroad where it&rsquo;s 220v. How many watts is this crockpot so I can find the right transformer?
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<div class="bvseo-author">Asked by: Safari</div>
<div class="bvseo-answer" data-answerid="2969662">
Hi Safari. Please note that this slow cooker uses a standard 120V AC outlet and is only for use in the United States and Canada. Using the slow cooker outside of the US and Canada will void the warranty. No transformers, adapters, converters, etc., should be used with these appliances. We recommend searching for CrockPot products manufactured in accordance with the voltage standards in your area. If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3989471">
<h2 class="bvseo-question">
Can I get a new knob for the lid
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<div class="bvseo-author">Asked by: Earline</div>
<div class="bvseo-answer" data-answerid="2963311">
Hi Earline. The replacement lid handle is not available separately from the lid. However, the replacement lid for your slow cooker model SCV700-B3-WM1-BR is known under part number 129967000000. For the availability of it, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3964428">
<h2 class="bvseo-question">
Is the lid supposed to fit loose. I just received mine and the lid does not appear to fit properly Mine is red in color
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<div class="bvseo-author">Asked by: Katma</div>
<div class="bvseo-answer" data-answerid="2946991">
Hey there, Katma! Thanks for reaching out to us. We are sorry to hear about this. In order for us to properly assist you with this matter, please contact us at 1-800-323-9519 for immediate assistance. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you. Thank you and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3957238">
<h2 class="bvseo-question">
Can I purchase a new crockpot liner? I cracked mine and the pot itself is fairly new. how much will it cost if this is possible?
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<div class="bvseo-author">Asked by: egberretta</div>
<div class="bvseo-answer" data-answerid="2942287">
Hi there, egberretta! Thanks for reaching out to us. We're glad to help you check the availability of replacement stoneware for your CrockPot. For help in obtaining the replacement part that you need, please give us a call at 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Thank you and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3941791">
<h2 class="bvseo-question">
Do you use the clips to clamp the lid closed while cooking
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<div class="bvseo-author">Asked by: TDW1</div>
<div class="bvseo-answer" data-answerid="2932030">
Hey there, TDW! Thanks for reaching out to us. We will be more than happy to answer your question. The lid should not be locked while you are cooking. The locking lid is only for traveling with the slow cooker. Locking the lid during cooking will keep the steam in &ndash;producing pressure --which could affect the slow cooker&rsquo;s performance. We hope this information helps. Thank you very much for your inquiry and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3928862">
<h2 class="bvseo-question">
Is this model- SCV700-B3-WM1-BR- compliant with Cal prop 65 warning and/or free from lead and other heavy metals?
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<div class="bvseo-author">Asked by: Jaa9153</div>
<div class="bvseo-answer" data-answerid="2924844">
Hi, Jaa9153! Thank you for your inquiry. The Crock-Pot&reg; brand tests for lead and other toxic metals on its products to ensure they are safe for consumers. In addition, we periodically use accredited third-party lab testing to reveal that our slow cooker stoneware is far below the U.S. FDA and California Regulation Prop 65 requirements for extractable lead and cadmium in ceramic wares, thus supporting our results.&nbsp;Consumers should feel confident that our products are safe to use. We hope this information helps. Thank you very much for your question and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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