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<div class="bvseo-question-answer" data-questionid="4453005">
<h2 class="bvseo-question">
one of the three rubber bottom mounts got knocked off --i need a new one how do i get one
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="3250884">
Hello, this is from CrockPot Thanks for reaching out to us. We will be more than happy to answer your question! We have the replacement rubber feet in stock. Kindly reach out to us through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! CrockPot Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-07-01</div>
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<div class="bvseo-question-answer" data-questionid="4450311">
<h2 class="bvseo-question">
Does a red light come on the front when you turn it on?
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<div class="bvseo-author">Asked by: Graciella</div>
<div class="bvseo-answer" data-answerid="3250494">
Hello! Thank you for reaching out! When you plug in your Crockpot SCV700-S-BR slow cooker, in select models, the POWER light will flash, indicating that the unit is plugged in but not turned on. If you need further assistance please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you, and please stay safe! CrockPot Team
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-03-26</div>
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<div class="bvseo-question-answer" data-questionid="4442574">
<h2 class="bvseo-question">
My sc75 crock pot will not heat even though the lights come on as selected.
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<div class="bvseo-author">Asked by: Nate490</div>
<div class="bvseo-answer" data-answerid="3243770">
Hello! We are sorry to hear your CrockPot is not heating up. We will more than happy to open a warranty claim for you. Please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-03-28</div>
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<div class="bvseo-question-answer" data-questionid="4431610">
<h2 class="bvseo-question">
How do you cook a 2 pound roast.
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<div class="bvseo-author">Asked by: Karen lee</div>
<div class="bvseo-answer" data-answerid="3241620">
Hello! For recipe ideas, we kindly recommend checking the recipe section on our website. https://www.crock-pot.com/on/demandware.store/Sites-crockpot-Site/default/Content-BlogLanding?fdid=recipes&amp;start=0&amp;sz=24&amp; If you have any more questions or require additional guidance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-03-28</div>
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<div class="bvseo-question-answer" data-questionid="4347394">
<h2 class="bvseo-question">
Are the aluminum ones suppose to get hot to touch on the exterior? My sister bought one of SS ones and said the exterior gets so hot you can&rsquo;t touch it?? I have a very old aluminum with crock and mine has never gotten so hot I can&rsquo;t touch the exterior ?
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<div class="bvseo-author">Asked by: Cfh1</div>
<div class="bvseo-answer" data-answerid="3188082">
Hello! Thanks for reaching out to us! We will be more than happy to answer your question! On all CrockPot slow cookers, both High and Low stabilize at the same temperature 209&deg;F. Due to the proximity between the heating element and the exterior of our slow cookers, it is normal for them to get quite hot on the outside. The heating element wraps around the sides of the unit. Therefore, on both the outside of the unit and in the product's instruction manual we recommend using a hot pad if you need to touch the unit during cooking. I hope this has helped and please do not hesitate to contact us should you have any further queries.&nbsp; If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you and please stay safe! CrockPot Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-10-04</div>
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<div class="bvseo-question-answer" data-questionid="4334367">
<h2 class="bvseo-question">
We just dropped and broke the ceramic vessel for our crockpot svc700-s-br 7-qt slow cooker. How and where can we get a replacement for the ceramic cooking vessel?
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<div class="bvseo-author">Asked by: PaulD7075</div>
<div class="bvseo-answer" data-answerid="3181267">
Hello Unfortunately this part for unit svc700-s-br is not replaceable. In this situation, we would suggest you to contact us directly for further assistance. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-09-13</div>
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<div class="bvseo-question-answer" data-questionid="4333325">
<h2 class="bvseo-question">
From whom do I order replacement rubber feet for my Rival Crockpot model 5445?&nbsp;
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<div class="bvseo-author">Asked by: Valm</div>
<div class="bvseo-answer" data-answerid="3179711">
Hello! Kindly contact the Rival Brand directly. Please find below contact details. Website: https://www.rivalproducts.com/support/contact-us Phone: 1-800-557-4825&nbsp; If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-09-08</div>
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<div class="bvseo-question-answer" data-questionid="4202354">
<h2 class="bvseo-question">
Somehow I&rsquo;ve lost the temperature knob on my Crock pot. All that is there is the rod that holds the knob. Without ordering a new know right now since I just placed food in pot, how can I tell if it is set on high, warm etc. rod shape is like a 1/2 circle.
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<div class="bvseo-author">Asked by: Julie Wms</div>
<div class="bvseo-answer" data-answerid="3100489">
Hello there Julie! Thanks for reaching out to us. We will be more than happy to answer your question! In order for us to assist you further with this inquiry, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4144177">
<h2 class="bvseo-question">
I have a Crock Pot Model SCCPVR700-S-A-WMI and someone busted the lid handle at a party. &nbsp;Is it possible to replace the handle or lid?
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<div class="bvseo-author">Asked by: Joy67</div>
<div class="bvseo-answer" data-answerid="3061037">
Hello, this is from CrockPot Thanks for reaching out to us. We will be more than happy to answer your question! I would like to apologize for the inconvenience. we currently do not have the lid replacement I stock . Kindly visit the link below to purchase a new lid. https://www.ereplacementparts.com/ If the lid is not available, you may reach out to us through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! CrockPot Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4144016">
<h2 class="bvseo-question">
My SCV700-S-BR needs a new stoneware. Please tell me where I can order one or what the correct part number is.
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<div class="bvseo-author">Asked by: firehorse</div>
<div class="bvseo-answer" data-answerid="3060760">
Hello Thanks for reaching out to us. Kindly visit the link below to find the replacement lid for this unit. https://www.ereplacementparts.com/ You may reach out to us through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! CrockPot Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4139120">
<h2 class="bvseo-question">
I have a crockpot that has worked great. It is model # SCV700-S-BR. We lost the lid, and have been unable to find it anywhere online. Can you tell me how to get it?
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<div class="bvseo-author">Asked by: Jonesey</div>
<div class="bvseo-answer" data-answerid="3058331">
Hello there Jonesey! Thanks for reaching out to us. We will be more than happy to answer your question! In order for us to assist you further with checking the availability of the replacement lid for your unit, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4135833">
<h2 class="bvseo-question">
I have a SCV603-R that needs a new pot (stoneware). Can you tell me what the part number would be?
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<div class="bvseo-author">Asked by: mi06</div>
<div class="bvseo-answer" data-answerid="3055697">
Hi there, Mi06! The part number of the compatible replacement stoneware is 156013-000-090. You can purchase this stoneware and other Crock-Pot products at our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4064856">
<h2 class="bvseo-question">
Just got a new crockpot but stoneware seems to fit more loosely in heating base than my previous one. There's some wiggle room. Is this normal? And will it still cook evenly or should I send back for a replacement? Crockpot classic 7qt oval.
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<div class="bvseo-author">Asked by: Brookm</div>
<div class="bvseo-answer" data-answerid="3010030">
Hello Brookm! The stoneware gaps are designed that way to prevent the stoneware from breaking when it expands as a result of the heat. If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3953003">
<h2 class="bvseo-question">
scv603-r I need a replacement lid. I love mine I can't think of buying a new one! Please help!
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<div class="bvseo-author">Asked by: Jobee34</div>
<div class="bvseo-answer" data-answerid="2938948">
Hey there, Jobee34! We hope you are healthy and staying safe. We understand that you are looking for a replacement lid for your slow cooker. For your convenience, the requested part number is 184518000000. For the availability of it, please give us a call at 1-800-323-9519 for immediate assistance. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Thank you and have a nice day!
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3487592">
<h2 class="bvseo-question">
Why only 3 legs on the 5 quart cooker it rocks around not happy with that ,what's the deal?
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<div class="bvseo-author">Asked by: BG13</div>
<div class="bvseo-answer" data-answerid="2731720">
Hi there! Thank you for your inquiry. Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Crock-Pot. For further assistance, please reach out to us at 1-800-323-9519. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2681389">
<h2 class="bvseo-question">
How to reset flashing electronic display
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<div class="bvseo-author">Asked by: Jrcjrc</div>
<div class="bvseo-answer" data-answerid="2281539">
Hi there! Thank you for reaching out. To reset your Slow Cooker simply hold down the select and power buttons for 30 seconds while it is plugged in. You will then want to unplug the unit and plug it back in. This should resolve the issue you described. Here at Crock-Pot, we make our products with the highest quality materials and we expect them to last and work properly. In case this still won't work, please allow us to turn this experience around and give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Mon-Fri 9am-6pm, EST. You can also contact us through chat and email by visiting our website. Thank you very much and have a nice day!
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-06-27</div>
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<div class="bvseo-question-answer" data-questionid="2362453">
<h2 class="bvseo-question">
Is this 110 or 220v?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2066346">
Hey there! Thank you for reaching out to us. We will be more than happy to answer your question. This runs on 110v. Thank you so much for asking and have a nice day.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2356617">
<h2 class="bvseo-question">
Do you have replacement rubber feet for the scv700b?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2064914">
Hi there! Thanks for reaching out to us. We will be more than happy to help you find a replacement set of feet for your slow cooker. For further assistance, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2356022">
<h2 class="bvseo-question">
Is the ceramic insert lead free or is there a ppm rating on this model?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2064779">
Hey there! Thank you for reaching out to us. We will be more than happy to answer your question. The stoneware is lead safe and is suitable for use in handling food. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2354287">
<h2 class="bvseo-question">
How to order replacement pot for scv700-b2-wm1
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2044443">
Hi there! Thanks for reaching out to us. We will be more than happy to help you find a replacement stoneware for your slow cooker. For further assistance, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2347066">
<h2 class="bvseo-question">
I need a knob to turn it on. Where can I find one?
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<div class="bvseo-author">Asked by: barley08</div>
<div class="bvseo-answer" data-answerid="2041642">
Hi there! Thanks for reaching out to us. We&rsquo;re sorry to hear about this. We would love to fix this for you. For further assistance, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2342361">
<h2 class="bvseo-question">
I need a new dial for this crockpot and do not see it in the parts and accessories. Is there a replacement that I can get a new one?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2030928">
Hi there! Thanks for reaching out to us. We will be more than happy to help you find a replacement knob for your slow cooker. For further assistance, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2340982">
<h2 class="bvseo-question">
How can I order the SCV700-B
</h2>
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2030548">
Hi there! Thanks for reaching out to us. We will be more than happy to help you find a slow cooker. For further assistance, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2326939">
<h2 class="bvseo-question">
This slow cooker purchased at costco by crockpot states it is a nonstick ceramic stoneware. Does that mean there is a coating on ceramic or it is inherently nonstick?
</h2>
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<div class="bvseo-author">Asked by: Chris14</div>
<div class="bvseo-answer" data-answerid="2021358">
Hi Chris14. Thanks for reaching out to us. The stoneware is made of ceramic and is inherently non-stick.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2261804">
<h2 class="bvseo-question">
Where do I get parts? I broke the inside.
</h2>
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<div class="bvseo-author">Asked by: DavidO</div>
<div class="bvseo-answer" data-answerid="1969116">
Thank you for your question. For help in obtaining replacement parts, please contact us at 1-800-323-9519. Our Consumer Care Team is open from 9 am to 5 pm EST Monday to Friday. You can also shoot us an email or contact us through chat by visiting our website. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2244063">
<h2 class="bvseo-question">
What is the temperature on low setting and is it safe for slow cooking for hours?
</h2>
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<div class="bvseo-author">Asked by: Scott Scott Scott</div>
<div class="bvseo-answer" data-answerid="1959883">
Thank you for your question. Both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low: 7-8 hours to reach the simmer point. High: 3-4 hours to reach the simmer point. Warm is 160 - 170&deg;F. Thank you very much.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2202130">
<h2 class="bvseo-question">
Do you sell replacements lid this 7Q Oval Crock Pot Slow Cooker? My lid broke and I need to order a new lid.
</h2>
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<div class="bvseo-author">Asked by: CynB</div>
<div class="bvseo-answer" data-answerid="1941373">
For help in obtaining replacement parts, please contact us at 1-800-323-9519. Our Consumer Care Team is open from 9 am to 5 pm EST Monday to Friday. You can also shoot us an email or contract us through chat by visiting our website. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2180969">
<h2 class="bvseo-question">
Great value appliance. I need to replace entire stainless container with the functional parts included because I lost it while we moved house. I have the stoneware pot and the lid. Can you help me? The model is the SCV700-MASTER or 7 Quart oval.
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<div class="bvseo-author">Asked by: Bea61</div>
<div class="bvseo-answer" data-answerid="1922808">
Hello, Bea61! Thank you for reaching out. For further assistance regarding the availability of the replacement part for your slow cooker, please give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to assist you.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2121301">
<h2 class="bvseo-question">
I need new feet for my SCV700B Crock Pot where can I find these?
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<div class="bvseo-author">Asked by: BonJW</div>
<div class="bvseo-answer" data-answerid="1884368">
Hello, BonJW! Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-Pot products. You can purchase Crock-Pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2102891">
<h2 class="bvseo-question">
Can you cook in the sliver part of the Crock-Pot
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<div class="bvseo-author">Asked by: Roro26</div>
<div class="bvseo-answer" data-answerid="1884246">
Hello, Roro26! Thank you for your inquiry. We do not recommend cooking on any other parts of the slow-cooker aside from inside the inner pot or stoneware. If you need further assistance, kindly give us a call at 1-800-323-9519. We will be more than happy to assist you.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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