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<div class="bvseo-question-answer" data-questionid="4068338">
<h2 class="bvseo-question">
how do i order a lid
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<div class="bvseo-author">Asked by: mickeyduffy</div>
<div class="bvseo-answer" data-answerid="3012254">
Hi there mickeyduffy! Thank you for your inquiry. For more information on the availability of the lid for the SCCPVL710-BP-A-BR, we encourage you to contact us. please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3984534">
<h2 class="bvseo-question">
My 720 DS BR is not working. I tried to reset and switched outlets. Only used once. Irritating!
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<div class="bvseo-author">Asked by: Jp oregon</div>
<div class="bvseo-answer" data-answerid="2959700">
Hey there! We are extremely sorry to hear that your slow cooker is not working. We understand your disappointment and we apologize for any inconvenience that this may have caused you. We would love nothing more than to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. We encourage you to contact our Consumer Care department at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to rectify this issue as efficiently as possible.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3952345">
<h2 class="bvseo-question">
Should the lid be locked while cooking? I am confused in the manual page 7 states should not be in locked position while cooking.
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<div class="bvseo-author">Asked by: CWaters</div>
<div class="bvseo-answer" data-answerid="2938874">
Hey there, CWaters! Thanks for reaching out to us. We will be more than happy to answer your question. If your Crockpot Slow Cooker includes locking lid feature on the glass lid, the unit should not be in the locked position while cooking. Locking the lid while cooking will maintain the steam pressure which can affect the slow cooker&rsquo;s performance. The locking lid is only for traveling with the slow cooker. We hope this information helps. Should you have any further inquiries, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3950401">
<h2 class="bvseo-question">
Hello - my insert for my SCCPVL720-DS cracked recently and it was gift to me last year. Where/How can I order a replacement please?
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<div class="bvseo-author">Asked by: kaelikat</div>
<div class="bvseo-answer" data-answerid="2937460">
Hey there, kaelikat! Thanks for reaching out to us. We are sorry to hear that the stoneware of your slow cooker has cracked. We're glad to help you check the availability of replacement stoneware. In order for us to properly assist you with this matter, please contact us at 1-800-323-9519 for immediate assistance. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3445193">
<h2 class="bvseo-question">
Will the insert for SCCPVL710-BP-A-BR fit in the slower cooker for SCCPVL720-DS? I need a replacement stoneware insert for my SCCPVL720-DS because someone dropped it and the replacement website doesn't list my model.
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<div class="bvseo-author">Asked by: Ms VK</div>
<div class="bvseo-answer" data-answerid="2700702">
Hi, there! Thank you for your inquiry. We regret to inform you that the replacement stoneware for the model is currently unavailable and we have no direct indication of future stock replenishment. For further assistance, please reach out to us at 1-800-323-9519. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3081626">
<h2 class="bvseo-question">
I need a new Owners Guide for Model # SCCPVL 720-DS. My old one got wet and fell apart. I really liked many of the receipes and would like a new copy. It was for use with 4-7 quart programmable countdown Cook &amp; Carry slow cookers.
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<div class="bvseo-author">Asked by: jojojoni</div>
<div class="bvseo-answer" data-answerid="2473796">
Thank you for your inquiry. We understand that you are looking for a user manual for your CrockPot model SCCPVL 720-DS. Unfortunately, we do not have instruction manuals online. For further assistance, please reach out to us at 1-800-323-9519 or email us at&nbsp;
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2961569">
<h2 class="bvseo-question">
Where can I purchase a plastic lid HANDLE for my Crock-Pot (model : SCCPVL710BA)? Mine broke into several pieces.
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<div class="bvseo-author">Asked by: nitsirk</div>
<div class="bvseo-answer" data-answerid="2400607">
Hi, there! Thank you for your inquiry. We understand that you are looking for a replacement part for your slow cooker. For the availability of it, please give us a call at 1-800-546-5637 for immediate assistance. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2364855">
<h2 class="bvseo-question">
How much is the Crock-Pot in this picture value
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2067076">
Hi there! Thanks for reaching out to us. We will be more than happy to help you with your question. The price varies depending on which retailer you are going to buy it from. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2348768">
<h2 class="bvseo-question">
I am thinking of getting this type of crockpot. Can you tell me please what are the actual degree temperatures for the High, Low &amp; warm settings?
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<div class="bvseo-author">Asked by: CJMA</div>
<div class="bvseo-answer" data-answerid="2041871">
Hey there! Thank you for reaching out to us. We will be more than happy to answer your question. Both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low: 7-8 hours to reach the simmer point. High: 3-4 hours to reach the simmer point. Warm is 160 - 170&deg;F. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2346605">
<h2 class="bvseo-question">
So I have had my SCCPVL710-S for maybe a year maybe 2 ... and never bothered to use the clamps to keep moisture in for a long slow cook (beef roast). Either it&rsquo;s a design flaw or I am an idiot but I cannot get them to clamp down .. HELP
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<div class="bvseo-author">Asked by: RJSINSTL</div>
<div class="bvseo-answer" data-answerid="2041546">
Hi there! Thanks for reaching out to us. We&rsquo;re sorry to hear about this. We would love to fix this for you. For further assistance, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2343799">
<h2 class="bvseo-question">
How do I obtain a replacement part for my crockpot?
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<div class="bvseo-author">Asked by: Flaggmichelle</div>
<div class="bvseo-answer" data-answerid="2031072">
Hi there! Thanks for reaching out to us. We will be more than happy to help you find a replacement part for your slow cooker. For further assistance, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2316239">
<h2 class="bvseo-question">
Can the inner ceramic bowl be put into the oven? And if so, what temperature can it go up to?
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<div class="bvseo-author">Asked by: Tiffany A</div>
<div class="bvseo-answer" data-answerid="2014416">
Hi Tiffany! Thanks for reaching out to us. All Crock-Pot&reg; Slow Cooker removable crockery inserts (without lid) may be used safely in the microwave and the oven set up to 400&deg;F. If you own another slow cooker brand, please refer to your owner&rsquo;s manual for specific crockery cooking medium tolerances.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2314672">
<h2 class="bvseo-question">
Can you brown food in this slow cooker? sccpvl710-b-a?
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<div class="bvseo-author">Asked by: Laurene</div>
<div class="bvseo-answer" data-answerid="2008467">
Hey there! Thanks for reaching out to us. We recommend browning the food on a separate pan on the stove top before putting it in the slow cooker.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2309528">
<h2 class="bvseo-question">
I understand that this slow cooker shifts to warm setting after cooking time complete. &nbsp;I want to know if you can actually just set the cooker to the warm setting. &nbsp;My old digit Crock Pot you cannot. &nbsp;
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<div class="bvseo-author">Asked by: Monica0201</div>
<div class="bvseo-answer" data-answerid="2006343">
Hey there! Thanks for reaching out to us. The slow cooker can&rsquo;t be set to the warm setting directly. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2307875">
<h2 class="bvseo-question">
My insert cracked and I need a replacement for SCCPVL710-B
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<div class="bvseo-author">Asked by: Kim H</div>
<div class="bvseo-answer" data-answerid="2002914">
Hi Kim! Thanks for reaching out to us. We&rsquo;re sorry to hear about what happened to the stoneware of your slow cooker. We will be more than happy to help you find a replacement stoneware. Please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2299290">
<h2 class="bvseo-question">
Can I just purchase the stoneware for this model?&nbsp;
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<div class="bvseo-author">Asked by: Leeski</div>
<div class="bvseo-answer" data-answerid="1996646">
Hi there, Leeski! We hope you are healthy and staying safe. For help in obtaining the replacement stoneware that you need, please give us a call at 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. You may also reach us via live chat or email by following the link provided below. https://www.crock-pot.com/customerservicecontact?cid=contactus
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2298000">
<h2 class="bvseo-question">
I&rsquo;ve used my crockpot maybe 4 times. Today it was on low for a few hours and it showed and &ldquo;err&rdquo; code on the digital control pad and stopped working. What&rsquo;s the issue?? &nbsp;Timing is not good as I&rsquo;m feeding large crowd in a couple hours&nbsp;
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<div class="bvseo-author">Asked by: Carmen36</div>
<div class="bvseo-answer" data-answerid="1994474">
Hi Carmen. Thanks for reaching out to us and we are so sorry to hear about this. Have you tried turning off and turning on the Crock-Pot? If you are still having issues, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2283974">
<h2 class="bvseo-question">
How do I obtain a replacement ceramic bowl?&nbsp;
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<div class="bvseo-author">Asked by: Yalli</div>
<div class="bvseo-answer" data-answerid="1985977">
Thank you for your question. For help with obtaining replacement parts, please refer to the user manual of the unit for warranty information.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2265285">
<h2 class="bvseo-question">
looking for ceramic replacement
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<div class="bvseo-author">Asked by: BrendaA</div>
<div class="bvseo-answer" data-answerid="1974929">
Thank you for your question. For help in checking for the availability and obtaining replacement parts, please contact us at 1-800-323-9519. Our Consumer Care Team is open from 9 am to 5 pm EST Monday to Friday. You can also shoot us an email or contact us through chat by visiting our website. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2253271">
<h2 class="bvseo-question">
can you purchase directly on this site? I am having trouble locating this item
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<div class="bvseo-author">Asked by: LKimHH</div>
<div class="bvseo-answer" data-answerid="1964405">
Thank you for asking. We no longer sell products on our website. For help in locating this item, please contact us at 1-800-323-9519. Our Consumer Care Team is open from 9 am to 5 pm EST Monday to Friday. You can also shoot us an email or contact us through chat by visiting our website. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2251065">
<h2 class="bvseo-question">
what is the cost ??
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<div class="bvseo-author">Asked by: dtw123</div>
<div class="bvseo-answer" data-answerid="1964269">
Our products are available through our major retailers like Amazon.com, Target, Walmart, etc. The price varies depending on the retailer. Thank you so much for your question.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2231145">
<h2 class="bvseo-question">
How can i get a replacement stoneware fo SCCPVL710?
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<div class="bvseo-author">Asked by: john0535</div>
<div class="bvseo-answer" data-answerid="1954913">
For help in obtaining replacement parts, please contact us at 1-800-323-9519. Our Consumer Care Team is open from 9 am to 5 pm EST Monday to Friday. You can also shoot us an email or contact us through chat by visiting our website. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2220895">
<h2 class="bvseo-question">
How do I get 1 of the rubber feet back in the hole it came out. It just won't push in.
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<div class="bvseo-author">Asked by: Jeannie 12</div>
<div class="bvseo-answer" data-answerid="1952025">
We&rsquo;re sorry to hear about what happened to the rubber feet of your Crock-Pot Slow Cooker. For further assistance, please contact us at 1-800-323-9519. Our Consumer Care Team is open from 9 am to 5 pm EST Monday to Friday. You can also shoot us an email or contact us through chat by visiting our website. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2212866">
<h2 class="bvseo-question">
How can I order a new lid for my crock pot model# SCCPVL710-B-A
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<div class="bvseo-author">Asked by: Martin56</div>
<div class="bvseo-answer" data-answerid="1946299">
For help in obtaining replacement parts, please contact us at 1-800-323-9519. Our Consumer Care Team is open from 9 am to 5 pm EST Monday to Friday. You can also shoot us an email or contract us through chat by visiting our website. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2195752">
<h2 class="bvseo-question">
I plugged in my crockpot and set it to high it wont get hot.
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<div class="bvseo-author">Asked by: Currdog</div>
<div class="bvseo-answer" data-answerid="1938320">
We&rsquo;re sorry to hear about what happened to your Crock-Pot Slow Cooker. For further assistance, please contact us at 1-800-323-9519. Our Consumer Care Team is open from 9 am to 5 pm EST Monday to Friday. You can also shoot us an email or contract us through chat by visiting our website. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2192562">
<h2 class="bvseo-question">
Can I get a new crock insert for my model # sccpvl710-b-a&nbsp;
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<div class="bvseo-author">Asked by: Mleg</div>
<div class="bvseo-answer" data-answerid="1934307">
Yes, the stoneware for this unit can be replaced. The part number of the replacement stoneware for the Crock-Pot SCCPVL710-B-A is 163875000090. For help in obtaining replacement parts, please contact us at 1-800-546-5637. Our Consumer Care Team is open from 9 am to 5 pm EST Monday to Friday. You can also shoot us an email or contract us through chat by visiting our website. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2131075">
<h2 class="bvseo-question">
This locking gasket on the lid--is it plastic? I have an older small one that looks like the same locking mechanism and I hate the lid because it holds odors. I have soaked it in all kinds of things but it holds the cooking odors.
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<div class="bvseo-author">Asked by: NTmom</div>
<div class="bvseo-answer" data-answerid="1895094">
Hello! We are so sorry to hear that you hate the locks on the lid due to the cooking odors that stay in it. We suggest that you try to soak the lid in warm water with a tablespoon of baking soda, it might help remove the odor from the locks of the lid. If this issue continues, kindly give us a call at 1-800-323-9519. We will be more than happy to assist you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2021677">
<h2 class="bvseo-question">
I washed the ceramic bowl on my Crock-Pot Type SC75 Slow cooker,model SCCPVL710-8-A, Sunbeam Products, Inc. &nbsp;UL Listed 892G, E12736. I went to dry it and hit my Granite counter top &amp; it broke. &nbsp;How can I order a replacement bowl. &nbsp;
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="1822373">
Hello! Thank you for reaching out. For further assistance regarding your broken stoneware, please give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to assist you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1992667">
<h2 class="bvseo-question">
I recieved this crockpot for Christmas 5-6 months ago, and only use it occasionally. I noticed there is a crack in pot. How do I get a replacement?
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<div class="bvseo-author">Asked by: Rees</div>
<div class="bvseo-answer" data-answerid="1802557">
Hello, Rees! Thank you for reaching out. We are sorry to hear that the insert broke. One of the possible reasons why the insert broke is if there's a sudden change in temperature. For assistance regarding the replacement part that you need, please call us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1974766">
<h2 class="bvseo-question">
My display keeps going off. What can I do to fix this?
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<div class="bvseo-author">Asked by: Poston86</div>
<div class="bvseo-answer" data-answerid="1792154">
Hi Poston86! Thanks for reaching out! For further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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