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<div class="bvseo-question-answer" data-questionid="1974766">
<h2 class="bvseo-question">
My display keeps going off. What can I do to fix this?
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<div class="bvseo-author">Asked by: Poston86</div>
<div class="bvseo-answer" data-answerid="1792154">
Hi Poston86! Thanks for reaching out! For further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1801449">
<h2 class="bvseo-question">
Will this slow cooker cook adequately if the kid is locked? I didn&rsquo;t realize it said not to cook with lid locked and both times I&rsquo;ve used it, my food has not cooked like my old dented and falling apart crockpot. I am worried that it may be a faulty unit.&nbsp;
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<div class="bvseo-author">Asked by: Jenn Lamb</div>
<div class="bvseo-answer" data-answerid="1789874">
Hello! Thank you for your inquiry. We recommend not using the locks on the lid while cooking since locking the lid will keep the steam in, producing pressure, which could affect the slow cooker&rsquo;s performance. If you need direct and immediate assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1798442">
<h2 class="bvseo-question">
How much for a replacement 7 quart pot and here can I get it?
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<div class="bvseo-author">Asked by: tdowling</div>
<div class="bvseo-answer" data-answerid="1782893">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of CrockPot products. You can purchase CrockPot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519 and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1890421">
<h2 class="bvseo-question">
One of the side handles is loose on my&nbsp;SCCPVL710-B-A. How can I tighten it up? We have &nbsp;a &nbsp;couple of Crock Pots &nbsp;but this one is our workhorse and I don't to give it up.
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<div class="bvseo-author">Asked by: Scrib</div>
<div class="bvseo-answer" data-answerid="1779747">
Hello, Scrib! Thank you for reaching out. For assistance regarding your concern, please call us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1670558">
<h2 class="bvseo-question">
How long can I leave food on low for?
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<div class="bvseo-author">Asked by: Taylor23</div>
<div class="bvseo-answer" data-answerid="1774483">
The maximum cooking time for the low setting is 8 to 10 hours. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1730331">
<h2 class="bvseo-question">
Can I put the stoneware in the oven?
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<div class="bvseo-author">Asked by: Japandajess</div>
<div class="bvseo-answer" data-answerid="1774409">
Hi, Japandajess! Thank you for your question. Yes, the stoneware is oven-safe, but not in a broiler. If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1942272">
<h2 class="bvseo-question">
Is there a replacement for the ceramic pot inside? What is the best replacement for it?
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<div class="bvseo-author">Asked by: Whitney11</div>
<div class="bvseo-answer" data-answerid="1773594">
Hello. Thank you for your inquiry. For your reference, the part number of the compatible replacement stoneware for SCCPVL710-B-A is 163875000090. You can purchase this replacement stoneware and other Crock-Pot products at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1719894">
<h2 class="bvseo-question">
I CANNOT FIND REPLACEMENT LID FOR THE 710
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<div class="bvseo-author">Asked by: JAN bUTCHER</div>
<div class="bvseo-answer" data-answerid="1771605">
Hello, JAN bUTCHER! Thank you for reaching out. For assistance regarding the replacement part that you need, please call us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1682947">
<h2 class="bvseo-question">
I bought this crock pot about a week ago. Prior to today, I had used it once. I set it on low for 8hrs, it turns off after about an hour. This has happened multiple times today. Why is this happening and how can i fix it?
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<div class="bvseo-author">Asked by: JokersGurl69</div>
<div class="bvseo-answer" data-answerid="1770722">
That is not typical behavior for the Crock-Pot&reg; 7.0-Quart Cook &amp; Carry&trade; Slow Cooker. Please reach out to us at 1-800-323-9519. We are open Monday to Friday from 9am to 6pm EST. You can also contact us through chat or on one of our social media platforms. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1683164">
<h2 class="bvseo-question">
Why does this cooker keep turning itself off mid timer, I.e. we set the timer for 3 hours and it shuts off after only about an hour?
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<div class="bvseo-author">Asked by: Adam78v</div>
<div class="bvseo-answer" data-answerid="1770592">
That is not typical behaviour for the Crock-Pot&reg; 7.0-Quart Cook &amp; Carry&trade; Slow Cooker. Please reach out to us at 1-800-323-9519. We are open Monday to Friday from 9am to 6pm EST. You can also contact us through chat or on one of our social media platforms. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1684932">
<h2 class="bvseo-question">
I just purchased this crock pot; I made soup loaded with fresh vegetables, broth etc. for 7 hrs. I noticed a &quot;new&quot; smell while cooking but didn't think anything of it; however, when the soup was done it had an aftertaste. Anyone experience this?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="1768502">
We recommend putting water on the Crock-Pot and letting it boil to remove the new smell. The new smell will be gone after a couple of uses. If you need assistance, please reach out to us at 1-800-323-9519. Our Consumer Care Team is open from 9am to 6pm EST. Monday to Friday. Thank you very much and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1703453">
<h2 class="bvseo-question">
How do I create and order a &ldquo;create-a-crockpot? &nbsp;I don&rsquo;t see an option to create it or add it to a cart? &nbsp;
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<div class="bvseo-author">Asked by: TPeters</div>
<div class="bvseo-answer" data-answerid="1766698">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-pot products. You can purchase Crock-pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1694214">
<h2 class="bvseo-question">
Just bought the 7 qt cook and carry. I have noticed that if now after a couple of uses looks dirty under the lid handle. I was wondering if they accidentally left a gasket off. It is wet there and I should not have to take the handle off each time .
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<div class="bvseo-author">Asked by: Oscar ut</div>
<div class="bvseo-answer" data-answerid="1765109">
We&rsquo;re sorry to hear about what happened to you Crock-Pot Slow Cooker. We would like to help you with this issue. Please reach out to us at 1-800-323-9519. We are open Monday to Friday from 9am to 6pm EST. You can also contact us through chat or on one of our social media platforms. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1737114">
<h2 class="bvseo-question">
do you cook with the lid latched or not?
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<div class="bvseo-author">Asked by: Anne1955</div>
<div class="bvseo-answer" data-answerid="1764989">
Hello, Anne1955! Thank you for reaching out. It&rsquo;s extremely important to never lock the lid during the cooking process. Locking the lid during cooking will keep the steam &ndash; producing pressure -- which could affect the slow cooker&rsquo;s performance.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1785351">
<h2 class="bvseo-question">
I have had this crockpot just about 1 year. The handle on top of the lid broke. How can I get a replacement? It is 7 qt cook and carry. Black with silver conteol panel.
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<div class="bvseo-author">Asked by: Dee2019</div>
<div class="bvseo-answer" data-answerid="1764799">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-Pot products. You can purchase Crock-Pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1747938">
<h2 class="bvseo-question">
My crock pot seems to cook extremely hot even when On the Keep Warm setting. Anyone else having this issue with this model?&nbsp;
</h2>
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<div class="bvseo-author">Asked by: KrisCamp</div>
<div class="bvseo-answer" data-answerid="1764450">
Hello, KrisCamp! Thank you for bringing this into our attention. Please accept our apology for the inconvenience this has caused you. We have high expectations for our products here at Crock-Pot, and we would like to hear more about your experience with your slow-cooker. Please give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to assist you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1639907">
<h2 class="bvseo-question">
Can you use cake or bread pans in this crock pot?
</h2>
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<div class="bvseo-author">Asked by: wells</div>
<div class="bvseo-answer" data-answerid="1763176">
We don&rsquo;t recommend using cake or bread pans in this Crock-Pot. You can bake using the stoneware of the unit. Thanks a lot for your inquiry.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1781294">
<h2 class="bvseo-question">
Can replacement lids be bought and how much?
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<div class="bvseo-author">Asked by: BISON</div>
<div class="bvseo-answer" data-answerid="1762718">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-Pot products. You can purchase Crock-Pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1791673">
<h2 class="bvseo-question">
I have the SCCPVL710-B-A model. Can I buy a replacement lid?
</h2>
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<div class="bvseo-author">Asked by: Tblackstone</div>
<div class="bvseo-answer" data-answerid="1762105">
Hello. Thank you for your inquiry. You can purchase the replacement lid and other Crock-Pot products at any of our retail partners. For your reference, the part number of the compatible lid is 129967-000-000. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1673795">
<h2 class="bvseo-question">
I need replacement lid for this model
</h2>
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<div class="bvseo-author">Asked by: Cindy16</div>
<div class="bvseo-answer" data-answerid="1761798">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of CrockPot products. You can purchase CrockPot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519 and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1651505">
<h2 class="bvseo-question">
My lid broke. Is it possible to get a replacement?
</h2>
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<div class="bvseo-author">Asked by: Amg7676</div>
<div class="bvseo-answer" data-answerid="1760346">
We will be more than happy to help you get a replacement lid. Please reach out to us at 1-800-323-9519. We are open Monday to Friday from 9am to 6pm EST. You can also contact us through chat or on one of our social media platforms. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1806752">
<h2 class="bvseo-question">
Can I buy a replacement lid for SCCPVLF710-S model?
</h2>
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<div class="bvseo-author">Asked by: Meg12355</div>
<div class="bvseo-answer" data-answerid="1755312">
Hello. Thank you for your inquiry. For your reference, the part number of the compatible lid for SCCPVLF710-S is 7921000066377. You can purchase this lid and other Crock-Pot products at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1824675">
<h2 class="bvseo-question">
&nbsp;I need a replacement Lid. Does any one know where I can purchase one?
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<div class="bvseo-author">Asked by: Martina57</div>
<div class="bvseo-answer" data-answerid="1752351">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-pot products. You can purchase Crock-pot products and replacement parts at any of our retail partners. For your reference, this is the part number for the lid that you are looking for: 7921000066377 You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1656910">
<h2 class="bvseo-question">
I removed the lid handle to clean under it and now I have a small &quot;rubberized plug&quot; and don't know where it belongs.
</h2>
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<div class="bvseo-author">Asked by: Sus N</div>
<div class="bvseo-answer" data-answerid="1751466">
It could be the grommet that goes to the vent of the lid. If you still need assistance, please reach out to us at 1-800-323-9519. We are open Monday to Friday from 9am to 6pm EST. You can also contact us through chat or on one of our social media platforms. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1885808">
<h2 class="bvseo-question">
Trying to find a replacement lid for this crockpot as the handle had cracked. where can i find one. love the crockpot just hard to take the lid off when being used.
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<div class="bvseo-author">Asked by: lilybug</div>
<div class="bvseo-answer" data-answerid="1750057">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-pot products. You can purchase Crock-pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html For your reference, the part number of the lid that you need is 7921000066377. If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
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<div class="bvseo-question-answer" data-questionid="1919652">
<h2 class="bvseo-question">
I plug it in after traveling in my car and now the light for high,low, and warm are all blinking. I&rsquo;ve tried 2 different outlets and the same thing is happening. Any idea on what&rsquo;s going on?
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<div class="bvseo-author">Asked by: Blaine 17</div>
<div class="bvseo-answer" data-answerid="1747603">
Hello, Blaine. Thank you for bringing this into our attention. May we kindly ask you to try resetting the unit by pressing the select button for 30 seconds? This will reset the unit's electronics. If this will not fix the issue, please give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1917297">
<h2 class="bvseo-question">
What is the material of the inner pot? Steel? Aluminum? Is there any non-stick coating?
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<div class="bvseo-author">Asked by: c2648</div>
<div class="bvseo-answer" data-answerid="1746150">
Hello. Thank you for your question. The inner-pots of our slow-cookers are made from stoneware ceramics. For additional information, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1906782">
<h2 class="bvseo-question">
How do I get a replacement lid for my crock pot?
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<div class="bvseo-author">Asked by: Jen80</div>
<div class="bvseo-answer" data-answerid="1738788">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-pot products. You can purchase Crock-pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1462310">
<h2 class="bvseo-question">
I need a replacement lid for SCCPVL710-B-A. Can you please send or post the link to this?
</h2>
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<div class="bvseo-author">Asked by: JNLEE04</div>
<div class="bvseo-answer" data-answerid="1737875">
The part number for the replacement lid for this Crock-Pot is 7921000066377. For help in obtaining replacement parts. Please reach out to us at 1-800-323-9519. We are open Monday to Friday from 9am to 6pm EST. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1905737">
<h2 class="bvseo-question">
the locking lid fell on the floor and one of the locking brackets is broken. I need to know if I need to order the lid directly from you?
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<div class="bvseo-author">Asked by: AnitaBinSJ</div>
<div class="bvseo-answer" data-answerid="1737405">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-pot products. You can purchase Crock-pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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