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<div class="bvseo-question-answer" data-questionid="4546682">
<h2 class="bvseo-question">
Do they sell replacement ceramic pots?
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<div class="bvseo-author">Asked by: Courtneyw</div>
<div class="bvseo-answer" data-answerid="3307976">
Hello! Replacement parts to our units can be found on https://www.crock-pot.com/e-replacement-parts.html. If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-10-01</div>
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<div class="bvseo-question-answer" data-questionid="4531733">
<h2 class="bvseo-question">
Is the hour selection indicator light the same as the temperature indicator light? I am assuming the if you select 4 or 6 hours, it automatically cooks on high temperature. If you select 8 or 10 hours, it automatically cooks on low.
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<div class="bvseo-author">Asked by: JenBic</div>
<div class="bvseo-answer" data-answerid="3298194">
Hello! Thank you for reaching out to us. To clarify, you can press the SELECT button to choose a programmed time and temperature. The available cook time options are 4 or 6 hours on HIGH, or 8 or 10 hours on LOW. Once you make a selection, the corresponding indicator light will illuminate, the slow cooker will begin heating, and the internal timer will start counting down. When the cooking time is complete, the Crock-Pot slow cooker will automatically switch to the WARM setting, and the WARM light will illuminate. We hope this information proves helpful. If you have further questions you can reach out to us directly via our official CrockPot website's &quot;Contact us&quot; page or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. We will be glad to help you. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-08-28</div>
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<div class="bvseo-question-answer" data-questionid="4486070">
<h2 class="bvseo-question">
How do you know if it&rsquo;s on high or low temperature setting. There is no light for either
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<div class="bvseo-author">Asked by: PRoMiller</div>
<div class="bvseo-answer" data-answerid="3270430">
Hello! Thanks for reaching out to us. We will be more than happy to answer your question! After selecting the setting, the light should turn on to show which feature has been selected. If your unit does not work properly and the light will not turn on, please reach out to us directly for further assistance via https://www.crockpot.com/support/contact-us or through LiveChat.&nbsp; We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. We will be glad to help you.&nbsp; Thank you! CrockPot Consumer Care&nbsp;
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-08-10</div>
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<div class="bvseo-question-answer" data-questionid="4432795">
<h2 class="bvseo-question">
The latch to one side of my lid broke. How can I get that replaced ?
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<div class="bvseo-author">Asked by: Mekaj</div>
<div class="bvseo-answer" data-answerid="3259607">
Hello! We are sorry to hear your lid latch has broken. To assist you further with this, we would like to kindly ask you to contact us directly. Please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-04-23</div>
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<div class="bvseo-question-answer" data-questionid="4436382">
<h2 class="bvseo-question">
I have this same crockpot and have only used a few times. I noticed there is a crack in the stoneware. Is there a replacement I could buy
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<div class="bvseo-author">Asked by: AMcfann</div>
<div class="bvseo-answer" data-answerid="3259596">
Hello! We are sorry to hear your stoneware has cracked. At this time, the stoneware is not available. However, we will be happy to open a warranty claim for you Please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-04-23</div>
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<div class="bvseo-question-answer" data-questionid="4450297">
<h2 class="bvseo-question">
If I program this for a chuck roast to be ready at 11:00 a.m. and start it at 9:00 the night before, is it going to start immediately or does it delay the start time accordingly?
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<div class="bvseo-author">Asked by: EKWood</div>
<div class="bvseo-answer" data-answerid="3249488">
Hello! The cooker will start cooking immediately and then switch to keep warm, once the program is over. It is designed this way to maintain a food safe temperature and prevent your food from spoiling/developing bacteria. If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-03-23</div>
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<div class="bvseo-question-answer" data-questionid="4379230">
<h2 class="bvseo-question">
I am reading a lot of reviews that say the temperature control is horrible. Can Crock Pot address this?
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<div class="bvseo-author">Asked by: Lala9487</div>
<div class="bvseo-answer" data-answerid="3247693">
Mine doesnt boil at all! It is a very slow cooker even on high.
<div class="bvseo-author">Answered by: Mari Ann</div>
<div class="bvseo-pubdate">Date published: 2024-03-17</div>
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<div class="bvseo-question-answer" data-questionid="4384527">
<h2 class="bvseo-question">
I need a replacement lid. One of the locking mechanisms broke
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<div class="bvseo-author">Asked by: Jhart</div>
<div class="bvseo-answer" data-answerid="3208356">
Hello there Jhart! Thanks for reaching out to us. We will be more than happy to answer your question! In order to check the availability of the requested replacement part, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you, and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-11-30</div>
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