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<div class="bvseo-question-answer" data-questionid="4379230">
<h2 class="bvseo-question">
I am reading a lot of reviews that say the temperature control is horrible. Can Crock Pot address this?
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<div class="bvseo-author">Asked by: Lala9487</div>
<div class="bvseo-answer" data-answerid="3205248">
Having the same issue. Keep warm keeps simmering.
<div class="bvseo-author">Answered by: LG12</div>
<div class="bvseo-pubdate">Date published: 2023-11-21</div>
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<div class="bvseo-question-answer" data-questionid="4371102">
<h2 class="bvseo-question">
I need a replacement crock. Where can I purchase for the 6qt cook and carry
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<div class="bvseo-author">Asked by: Boymom456</div>
<div class="bvseo-answer" data-answerid="3201139">
Hello, this is from CrockPot Thanks for reaching out to us. We will be more than happy to answer your question! We would like to apologize for the inconvenience. we currently do not have the replacement stoneware in stock. We would like to help you with this further, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! CrockPot Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-11-08</div>
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<div class="bvseo-question-answer" data-questionid="4366622">
<h2 class="bvseo-question">
I read through all the questions and answers but still don't think I understand the timing on the crockpot. Does 4 hours on high mean the same as 4 hours on low? Or do I skip to the 8 hour mark and heat it for 4 hours?
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<div class="bvseo-author">Asked by: Amy10</div>
<div class="bvseo-answer" data-answerid="3198080">
Hello! Both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low: 7-8 hours to reach the simmer point. High: 3-4 hours to reach the simmer point - so the modes are different. For the best mode for your food, please kindly refer to the recipe! If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-10-30</div>
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<div class="bvseo-question-answer" data-questionid="4365652">
<h2 class="bvseo-question">
I've never seen a crockpot with time groups for settings. Does the time go up in 1/2 hour or hour increments when the time is being set?
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<div class="bvseo-author">Asked by: Polcat</div>
<div class="bvseo-answer" data-answerid="3198049">
Hello! In this model, you click on one of the 4 preprogrammed settings, then the unit starts counting the time. There is no display showing the increments. If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-10-30</div>
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<div class="bvseo-question-answer" data-questionid="4342741">
<h2 class="bvseo-question">
Dropped the pot and broke it. Can I get a replacement pot or do I need to purchase the entire set?
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<div class="bvseo-author">Asked by: MzRenee</div>
<div class="bvseo-answer" data-answerid="3185137">
Hello! We are very sorry to hear that! For information on replacement parts, please kindly reach out to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-09-26</div>
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<div class="bvseo-question-answer" data-questionid="4324496">
<h2 class="bvseo-question">
Hello, I have this unit and the lid shattered. Can I order a replacement lid? Thank you.
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<div class="bvseo-author">Asked by: Mike1588</div>
<div class="bvseo-answer" data-answerid="3174163">
Hi there, We will be happy to help you check the availability of the replacement lid for your CrockPot CPSCVO60LL-TGT; kindly contact us directly via https://www.crock-pot.com/support/contact-us or LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you very much! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-08-23</div>
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<div class="bvseo-question-answer" data-questionid="4317020">
<h2 class="bvseo-question">
Do any of your crackpots have elements on the bottom and the sides?
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<div class="bvseo-author">Asked by: Sambi</div>
<div class="bvseo-answer" data-answerid="3169736">
Hello! In all of our units, the heating element wraps around the sides of the unit. If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-08-11</div>
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<div class="bvseo-question-answer" data-questionid="4261332">
<h2 class="bvseo-question">
Will this restart after a power outage?
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<div class="bvseo-author">Asked by: Castlewolf</div>
<div class="bvseo-answer" data-answerid="3136718">
Hello! If there is a Power outage, the display and lights blink when the Power is restored. All slow cooker settings have been cleared and must be reset. As a result, the food may be unsafe to eat. If you are unaware of how long the power was out, we suggest you discard the food inside. Should you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Our team is always happy to help! Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-05-04</div>
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