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Can I purchase a replacement lid??
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<div class="bvseo-author">Asked by: Janet Marie</div>
<div class="bvseo-answer" data-answerid="3106309">
Hello! For information on replacement parts for your unit, we strongly encourage you to reach out to directly, for us to assist you better, via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-02-15</div>
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<div class="bvseo-question-answer" data-questionid="4186965">
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I purchased model cpscv60cc2-s about 2 months ago. I have used it several times. On 1/5/2023 I was cooking a pot roast and had it programmed for 4 hours on high. It quit after 3 hours with no power to it. I even plugged into a different outlet.
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<div class="bvseo-author">Asked by: Marilynne</div>
<div class="bvseo-answer" data-answerid="3090665">
Hello Marilynne, At Crockpot, we always aim to deliver on our promises that our consumers are satisfied and continue to use all our appliances over a long period. To resolve this, we encourage you to contact us via https://www.crock-pot.com/support/contact-us or LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you, and have a great year! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-07-22</div>
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<div class="bvseo-question-answer" data-questionid="4116837">
<h2 class="bvseo-question">
Where can I get a replacement lid? The replacement website you sent me to does not have it. Can you advise?
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<div class="bvseo-author">Asked by: JudyLB</div>
<div class="bvseo-answer" data-answerid="3044730">
Hello JudyLB, We will be happy to provide you with the information for the replacement lid; contact us at 1-800-323-9519. We're here for you Monday-Friday, 9 am-5 pm EST. You can also contact us through chat and email by visiting our website. Our product specialists will be more than happy to help you. CrockPot consumer care.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-21</div>
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<div class="bvseo-question-answer" data-questionid="4084283">
<h2 class="bvseo-question">
Is there a cookbook, or at least a few recipes, for the smaller divided insert? I don&rsquo;t know how to use it. Thanks.
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<div class="bvseo-author">Asked by: BJHR</div>
<div class="bvseo-answer" data-answerid="3022720">
Hello, Thanks for reaching out to us. We will be more than happy to answer your question! In the link below you will find a collection of recipes that would be very helpful for you. https://www.crock-pot.com/on/demandware.store/Sites-crockpot-Site/default/Content-BlogLanding?fdid=recipes Thank you and please stay safe! CrockPot Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3923969">
<h2 class="bvseo-question">
Where can I get a lid for your 7 quart
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<div class="bvseo-author">Asked by: Lawdon</div>
<div class="bvseo-answer" data-answerid="2922220">
Hi there, Lawdon! Thanks for reaching out to us. All of our replacement parts are model specific. In order to check the availability of the replacement lid for your 7-Quart slow cooker, we need a model number of your product. For further assistance, please give us a call at our toll-free number 1-800-323-9519. You can also contact us through chat and email by visiting our website. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you find the replacement part for your slow cooker. Thank you very much and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3917827">
<h2 class="bvseo-question">
Just cooked for the first time with my new crockpot. Recipe called for 9 hrs on low. After 5 hrs food was cooked and it did not seem to me that the temp was low. ?
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<div class="bvseo-author">Asked by: Steve22</div>
<div class="bvseo-answer" data-answerid="2918511">
Hey there, Steve! Thanks for reaching out to us. On your slow cooker, both high and low stabilize at the same temperature (209&deg;F); it is just a matter of how long it takes to reach the simmer point. On high, it takes approximately 3-4 hours, whereas on low, it takes approximately 7-8 hours to reach the simmer point. Please remember that these are all approximate temperatures and they can vary depending on what you are cooking. You may have to adjust your cook times accordingly, especially if you are using older slow cooker recipes, or adapting regular recipes for slow cooker use. We do recommend that you always fill your slow cooker 1/2 - 3/4 of the way full, including at least one cup of liquid or sauce. This will prevent the food from drying out and burning. For further assistance, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3535455">
<h2 class="bvseo-question">
Where can I download a manual for my crock-pot? The manuals listed look like they don't include my model. CPSCVC60CC2-S is what I own. Thanks
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<div class="bvseo-author">Asked by: Hungry for chili</div>
<div class="bvseo-answer" data-answerid="2764675">
Hi, there! Thank you for your inquiry. We understand that you are looking for an instruction booklet for your CrockPot model. For the availability of it, please reach out to us at 1-800-323-9519. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3334408">
<h2 class="bvseo-question">
Can i get a replacement lid?
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<div class="bvseo-author">Asked by: Carolinej</div>
<div class="bvseo-answer" data-answerid="2638465">
Hi, Carolinej! Thank you for your inquiry. We understand that you are looking for a replacement lid for your slow cooker. For the availability of it, please give us a call at 1-800-323-9519 for immediate assistance. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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