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<div class="bvseo-question-answer" data-questionid="691140">
<h2 class="bvseo-question">
is this model stainless steel exterior?
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<div class="bvseo-author">Asked by: maryeanderson01</div>
<div class="bvseo-answer" data-answerid="774845">
Thank you for your inquiry. Yes, the exterior has a stainless steel finish.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-13</div>
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<div class="bvseo-question-answer" data-questionid="686926">
<h2 class="bvseo-question">
I just purchased this crockpot and the insert moves quite a bit in the base is this normal? My last crockpot the insert fit inside perfectly.
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<div class="bvseo-author">Asked by: TK21</div>
<div class="bvseo-answer" data-answerid="771004">
It is normal for the base to fit loosely. Please feel free to contact us with any further questions or concerns. https://www.crock-pot.com/contactus?cid=contact-us
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-05</div>
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<div class="bvseo-question-answer" data-questionid="685749">
<h2 class="bvseo-question">
Just bought this. Is it normal for the outside of the crockpot to get so hot it burns to the touch? Our old model got warm but never hot to the point u couldnt touch it. Just wondering if that is the norm or not.
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<div class="bvseo-author">Asked by: lbunnell522</div>
<div class="bvseo-answer" data-answerid="769771">
Yes, the heating element now wraps around the sides instead of the bottom of the unit and it is normal for them to get hot. We recommend using oven mitts when handling the slow cooker.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-01</div>
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<div class="bvseo-question-answer" data-questionid="684673">
<h2 class="bvseo-question">
Is there a white stoneware for this model crock pot&nbsp;
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<div class="bvseo-author">Asked by: May92083</div>
<div class="bvseo-answer" data-answerid="769231">
No, the SCCPVL610-S-A stoneware is not available in white.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-11-30</div>
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<div class="bvseo-question-answer" data-questionid="683375">
<h2 class="bvseo-question">
Is there any aluminum coating or other synthetic materiAL in the internal stoneware insert? Or is it pure stoneware?&nbsp;
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<div class="bvseo-author">Asked by: Mich123</div>
<div class="bvseo-answer" data-answerid="768123">
The stoneware is ceramic covered with a glaze. The glaze is made of silica flour, clay, feldspar, something called &ldquo;frit&rdquo;, and a few minerals. These are ground up and mixed, in specific quantities, with water. The FDA specifies allowable amounts of lead, cadmium and other substances. All of the glazes that we use meet or exceed FDA requirements.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-11-28</div>
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<div class="bvseo-question-answer" data-questionid="683425">
<h2 class="bvseo-question">
How can I replace the carry on that came with my crockpot as it was stolen&nbsp;
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<div class="bvseo-author">Asked by: Blan houston</div>
<div class="bvseo-answer" data-answerid="768075">
I do apologize as I do not quite understand your inquiry. For assistance, please contact us at the link below: https://www.crock-pot.com/contactus?cid=contact-us
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-11-28</div>
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<div class="bvseo-question-answer" data-questionid="683653">
<h2 class="bvseo-question">
Where can I find a replacement for the 6-quart oval stoneware part since I cant order online. Its for the Crock-Pot&reg; 6-Quart Programmable Cook &amp; Carry&trade; Slow Cooker. The website states &quot;This item is currently not available online&quot;
</h2>
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<div class="bvseo-author">Asked by: bfl1</div>
<div class="bvseo-answer" data-answerid="767830">
The stoneware needed for this model, part #158479-001-090, is currently out of stock. Please check back for availability.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-01</div>
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</div>
<div class="bvseo-question-answer" data-questionid="683975">
<h2 class="bvseo-question">
Does this model offer delayed start? Example program it to start cooking in 2 hours and cook for 8 hours.&nbsp;
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<div class="bvseo-author">Asked by: mtleota</div>
<div class="bvseo-answer" data-answerid="767753">
We do not offer a slow cooker with a delayed start option for food safety reasons.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-04</div>
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<div class="bvseo-question-answer" data-questionid="682480">
<h2 class="bvseo-question">
Does this come in a 4 quart? Or do you have something comparable to this that you could recommend?
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<div class="bvseo-author">Asked by: sarai</div>
<div class="bvseo-answer" data-answerid="767250">
At this time the 4 quart SCCPVL400 is not available. You can see the Crock-Pot&reg; Smart-Pot&reg; 4-Quart Digital Slow Cooker, Black SCCPVP400 at the following link: http://www.crock-pot.com/deals/memorial-day-sale/crock-pot-smart-pot-4-quart-digital-slow-cooker-black/SCCPVP400-B.html#q=4+quart&amp;sz=12&amp;start=29
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-11-25</div>
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<div class="bvseo-question-answer" data-questionid="681375">
<h2 class="bvseo-question">
I need clarification on the timer option. At the top the description says it's programmable from 30 min. to 20 hours. If you scroll down it says there are 4 programmable timer options. Can I pick a certain cook time or am I limited to 4 preprogrammedtimes
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<div class="bvseo-author">Asked by: Devin</div>
<div class="bvseo-answer" data-answerid="766252">
We do apologize for the confusion. This slow cooker can be programmed any time between 30 minutes and 20 hours in 30 minute increments.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-11-22</div>
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<div class="bvseo-question-answer" data-questionid="675507">
<h2 class="bvseo-question">
I purchased this crockpot several months ago. After cooking with it twice, I have found a small crack in the ceramic insert which has caused it to leak. I've looked at your website and haven't been able to find a black ceramic insert, is one available?
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<div class="bvseo-author">Asked by: LacyB</div>
<div class="bvseo-answer" data-answerid="760719">
We want to ensure that you are enjoying the full benefits of the unit and we are happy to help you with it. Please call us and we will be happy to assist. For assistance, please call us at 1-800-323-9519; we are available Monday through Saturday from 8 AM to 8 PM, EST.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-11-08</div>
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<div class="bvseo-question-answer" data-questionid="674853">
<h2 class="bvseo-question">
Can you stop the cooking to add more ingredients lets say half way?
</h2>
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<div class="bvseo-author">Asked by: Amy53</div>
<div class="bvseo-answer" data-answerid="760450">
You can definitely add more ingredients after the unit has reached the simmering point at any time. We do not recommend lifting up the lid during the first two hours while the unit is heating up. We would not recommend shutting the unit off while cooking. Please also remember to never lock the lid while cooking.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-11-07</div>
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<div class="bvseo-question-answer" data-questionid="674670">
<h2 class="bvseo-question">
I am used to cook Cuban black beans in a pressure cooker for 20 minutes to soften them. How long would in this crock pot?
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<div class="bvseo-author">Asked by: Amy53</div>
<div class="bvseo-answer" data-answerid="760369">
Dried beans, especially red kidney beans, should be boiled before adding to a recipe.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-11-07</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="674073">
<h2 class="bvseo-question">
I have this crock pot (&quot;6 quart programmable cook &amp; carry&quot;); I was hoping to purchase a white stoneware pot and lid to replace the black one w/ lid that it came with. Is their a white pot that you offer to fit this model?
</h2>
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<div class="bvseo-author">Asked by: Jessica MacLaren</div>
<div class="bvseo-answer" data-answerid="759335">
No, we do not manufacture a white stoneware and lid for this model. This will be forwarded on to the appropriate department, as we do appreciate and value the suggestions our consumers bring to our attention.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-11-04</div>
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</div>
<div class="bvseo-question-answer" data-questionid="649999">
<h2 class="bvseo-question">
What are the dimension of this crock pot
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Suki70</div>
<div class="bvseo-answer" data-answerid="744193">
The dimensions of this slow cooker are 15.2&quot; D x 15.2&quot; W x 9.9&quot; H.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-27</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="645559">
<h2 class="bvseo-question">
Why does the lid to this crockpot has a preset whole in it? I have not seen any other crock pot with this hole in it and I'm afraid of the heat coming upward and out of it when near my cabinets.
</h2>
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<div class="bvseo-author">Asked by: Gthatsme</div>
<div class="bvseo-answer" data-answerid="738001">
The vent hole is to allow the steam to escape. Newer model slow cookers cook at a higher temperature and either have a vent hole or lid gap. We would not recommend placing the unit directly under your cabinets if they are heat sensitive.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-10-16</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="641947">
<h2 class="bvseo-question">
do i seal the lid to cook
</h2>
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<div class="bvseo-author">Asked by: belles</div>
<div class="bvseo-answer" data-answerid="733310">
We do not recommend locking the lid while cooking, as it causes excessive pressure to build up and can overcook your food.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-10-04</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="640836">
<h2 class="bvseo-question">
Is the outside of the crockpot supposed to get very hot? I just purchased this and want to make sure it's not defective.&nbsp;
</h2>
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<div class="bvseo-author">Asked by: JCole</div>
<div class="bvseo-answer" data-answerid="731724">
All of our current slow cookers are made with the heating element all the way the side of the product, which can cause the product to be very hot to the touch. This is normal. Extreme caution must be used when moving an appliance containing hot oil or other hot liquids. Always use oven mitts when moving your heated slow cooker.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-09-28</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="639467">
<h2 class="bvseo-question">
I've made 2 soups and cooked on low for 6 hours....both came to a boil earlier than the programmed time. I'm afraid to leave the house with it cooking, which defeats the purpose. Any hints? The soups came out sensational!
</h2>
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<div class="bvseo-author">Asked by: Shash</div>
<div class="bvseo-answer" data-answerid="729154">
We apologize for the inconvenience this may have caused. The Crock-Pot slow cooker can boil on high and low. Both the low and high settings will reach a maximum temperature of approximately 215&deg; Fahrenheit, but they cycle differently in that the low setting cycles off of that temperature more frequently. Therefore, the high setting will still cook the food in a shorter period of time than the low setting will. If you feel that your slow cooker is cooking at a higher temperature than this, please contact Crock-Pot&trade; customer service using the link below: https://www.crock-pot.com/contactus?cid=contact-us
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-09-26</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="634323">
<h2 class="bvseo-question">
Does it have a cord management system on the back?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Kriz</div>
<div class="bvseo-answer" data-answerid="720798">
No, this unit does not have a cord wrap on the back.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-09-12</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="627509">
<h2 class="bvseo-question">
What is the manufacturer warranty on the crock pot.. I have had the crock pot for approximately 3 months and today while it was on warm it turned off and would not turn back on . I do not have the recipt but it does have a cereal number .
</h2>
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<div class="bvseo-author">Asked by: Mandynorton</div>
<div class="bvseo-answer" data-answerid="713757">
The SCCPVL610-S-A has a one year warranty. You can hold all the buttons down at once for 30 seconds to reset. Otherwise. please contact us using the link below and we will be happy to assist you: https://www.crock-pot.com/contactus?cid=contact-us
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-08-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="627465">
<h2 class="bvseo-question">
Does this model offer delayed start? If not is there one that does?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Kundry55</div>
<div class="bvseo-answer" data-answerid="713701">
No, for food safety reasons, our units do not include a delayed start setting.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-10-04</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="606027">
<h2 class="bvseo-question">
Is the replacement stoneware still out of stock for this model?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: mgp13</div>
<div class="bvseo-answer" data-answerid="712731">
Sounds like you would just be better off getting a new one. :( It doesn't look like they'll ever have the replacement part you need.
<div class="bvseo-author">Answered by: Annabella</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="612186">
<h2 class="bvseo-question">
Can the stoneware insert be used to brown or saut&eacute; ingredients prior to slow cooking?
</h2>
<div class="bvseo-question-detail">
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<div class="bvseo-author">Asked by: LizT</div>
<div class="bvseo-answer" data-answerid="695561">
No, you cannot saut&eacute; in the stoneware. We have a 6 quart slow cooker with stove top safe stoneware. You can saut&eacute; your food in the stoneware on top of the stove. Please follow the links for more information: http://www.crock-pot.com/slow-cookers/crock-pot-6-quart-slow-cooker-with-stovetop-safe-cooking-pot/SCCPVI600-S.html#q=browning&amp;start=3 We also have a 6 quart multi cooker that you can saut&eacute; in the unit itself: http://www.crock-pot.com/crock-pot-site-catalog/crock-pot-5-in-1-multi-cooker/SCCPMC600-S.html#q=multi&amp;start=1
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="611577">
<h2 class="bvseo-question">
How bout now? Is the replacement stoneware available? Please?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="695028">
At this time, the replacement stoneware for that unit is not available. Please check back in 2 to 3 weeks for the availability of the replacement part. For assistance, please visit the link below: https://www.crock-pot.com/contactus?cid=contact-us
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="610626">
<h2 class="bvseo-question">
Is the replacement stoneware STILL out of stock?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Staci0208</div>
<div class="bvseo-answer" data-answerid="693946">
The stoneware number 158479-001-090 for the model number SCCPVL610-S-A slow cooker, is currently out of stock. Please call us in 2 to 3 weeks to check the availability of the replacement parts. For assistance, please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="609325">
<h2 class="bvseo-question">
One of the feet on my crockpot came out on the first time I used it. How can I replace this part so my unit is level?
</h2>
<div class="bvseo-question-detail">
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<div class="bvseo-author">Asked by: paigesbook</div>
<div class="bvseo-answer" data-answerid="692253">
We apologize for the inconvenience. We want to ensure that you are enjoying the full benefits of the slow cooker and we are happy to help you with it. For assistance, please call us at 1-800-323-9519; we are available Monday through Saturday from 8 AM to 8 PM, EST.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="603611">
<h2 class="bvseo-question">
What are the temperatures for this model on Farenheit for HIGH, LOW and WARM settings?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Rko180</div>
<div class="bvseo-answer" data-answerid="687035">
Both the low and high settings will reach a maximum temperature of approximately 215&deg; Fahrenheit, but they cycle differently in that the low setting cycles off of that temperature more frequently. Therefore, the high setting will still cook the food in a shorter period of time than the Low setting will. On the warm setting, your Crock-Pot&trade; slow cooker will be between 165 degrees and 175 degrees Fahrenheit. Please remember that these are all approximate temperatures and they can vary depending on what you are cooking.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="603225">
<h2 class="bvseo-question">
Do you make a programmable crock pot with locking lid that comes in any fun designs?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Court</div>
<div class="bvseo-answer" data-answerid="686604">
At this time, we do not make the Crock-Pot&reg; 6-Quart Programmable Cook &amp; Carry&trade; Slow Cooker in other designs. Please check back because we are constantly working on new products and will forward your comments to our product team.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="600930">
<h2 class="bvseo-question">
We just broke our stoneware. Do you offer a replacement part for it?
</h2>
<div class="bvseo-question-detail">
</div>
<div class="bvseo-author">Asked by: Hishappyone</div>
<div class="bvseo-answer" data-answerid="684498">
If you have the SCCPVL610 slow cooker, the stoneware is temporarily out of stock. Please call us in 2 to 3 weeks to check the availability of the replacement parts. For assistance, please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST. We look forward to hearing from you!
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
</div>
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