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<div class="bvseo-question-answer" data-questionid="732064">
<h2 class="bvseo-question">
I have this model and love it! Can I leave my chili in the frig in the crock part overnight. Take it out of the frig in the morning and put it in the pot while it is cold?
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<div class="bvseo-author">Asked by: jalapenomama</div>
<div class="bvseo-answer" data-answerid="820791">
Thank you for your inquiry. Yes, you can take your chili and stoneware out of the refrigerator and place it in the base to slow cook while the stoneware is cold. Do not preheat the base.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-02-20</div>
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<div class="bvseo-question-answer" data-questionid="729078">
<h2 class="bvseo-question">
I keep seeing the WARM function is almost as hot as the HOT function. Has this been fixed? CrockPot Company, what are the TEMPS supposed to be at each setting (high, warm, low)?
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<div class="bvseo-author">Asked by: dianeg</div>
<div class="bvseo-answer" data-answerid="818485">
Thank you for your inquiry. Typically, the slow cooker only cooks hot when the unit is not filled enough. For food safety reasons, the warm setting, on your Crock-Pot&reg; slow cooker will be between 165&deg; and 175&deg; Fahrenheit. We do not recommend using warm for more than 4 hours. We do recommend that you always fill your slow cooker at least 2/3 to no more than 3/4 of the way full, including at least one cup of liquid or sauce. You may have to adjust your cook times accordingly, especially if you are using older Crock-Pot&reg; slow cooker recipes, or adapting regular recipes for Crock-Pot&reg; slow cooker use. This will prevent the food from drying out and burning. Both the low and high settings will reach a maximum temperature of approximately 215&deg; Fahrenheit, but they cycle differently in that the low setting cycles off of that temperature more frequently. Therefore, the high setting will still cook the food in a shorter period of time than the low setting will. Please remember that these are all approximate temperatures and they can vary depending on what you are cooking. The Crock-Pot&reg; slow cooker can also boil on high and low.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-02-27</div>
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<div class="bvseo-question-answer" data-questionid="729302">
<h2 class="bvseo-question">
Is it okay to cook with lid latched down?
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<div class="bvseo-author">Asked by: CPW1</div>
<div class="bvseo-answer" data-answerid="818349">
The lid should only be locked during transportation. Locking it during cooking may cause too much pressure to build up.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-03-01</div>
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<div class="bvseo-question-answer" data-questionid="728640">
<h2 class="bvseo-question">
Is the insert oven safe?
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<div class="bvseo-author">Asked by: Don G</div>
<div class="bvseo-answer" data-answerid="818278">
Thank you for your inquiry. Yes, the stoneware is oven safe up to 400 degrees F. To use in the oven, please place the stoneware in a cool oven, do not preheat the oven.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-02-14</div>
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<div class="bvseo-question-answer" data-questionid="726544">
<h2 class="bvseo-question">
Need a replacement stoneware?
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<div class="bvseo-author">Asked by: jdolan</div>
<div class="bvseo-answer" data-answerid="815274">
Thank you for your inquiry. The SCCPVL610 slow cooker uses the stoneware number 158479-001-090, which is out of stock. Please check back soon for the availability. Please contact us using the link below and we will be happy to help. https://www.crock-pot.com/contactus?cid=contact-us For faster response time, please feel free to live chat with us at the above link from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat button.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-02-08</div>
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<div class="bvseo-question-answer" data-questionid="725902">
<h2 class="bvseo-question">
We got this crock pot as a gift &amp; dropped it when we opened it breaking&nbsp;the stoneware. We ordered what we thought was a replacement stoneware but the lid wouldn't close because it had two &quot;handles&quot; protruding so what stoneware will fit this model?
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<div class="bvseo-author">Asked by: jcannata</div>
<div class="bvseo-answer" data-answerid="814368">
Thank you for your inquiry. The Cook &amp; Carry unit model number SCCPVL610 uses the stoneware number 158479-001-090, which is out of stock. Please check back soon for the availability. Please contact us using the link below and we will be happy to help. Please remember to never lock the lid while cooking. https://www.crock-pot.com/contactus?cid=contact-us For faster response time, please feel free to live chat with us at the above link from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat button.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-02-07</div>
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<div class="bvseo-question-answer" data-questionid="725018">
<h2 class="bvseo-question">
How can I order a new top and other parts?
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<div class="bvseo-author">Asked by: Donalex</div>
<div class="bvseo-answer" data-answerid="813620">
Thank you for your inquiry. The lids are available here online or call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST. http://www.crock-pot.com/lids/replacement-lid---crock-pot-6-quart-slow-cooker/156515-900-090.html
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-02-06</div>
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<div class="bvseo-question-answer" data-questionid="723109">
<h2 class="bvseo-question">
What is the difference between Crock Pot type SCCPVL610-S-A and SCCPVL610-S?
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<div class="bvseo-author">Asked by: yoloswag</div>
<div class="bvseo-answer" data-answerid="811711">
Thank you for your inquiry. There is no major difference between the two. The SCCPVL610-S-A is a newer version of the same model.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-02-01</div>
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<div class="bvseo-question-answer" data-questionid="722763">
<h2 class="bvseo-question">
How do you program the crock pot to turn on at certain time ?&nbsp;
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<div class="bvseo-author">Asked by: Antonette</div>
<div class="bvseo-answer" data-answerid="811216">
Thank you for your inquiry. For food safety reasons, the slow cooker cannot be programmed to turn on at a later time.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-02-13</div>
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<div class="bvseo-question-answer" data-questionid="719870">
<h2 class="bvseo-question">
I need to replace the outer (aluminum) portion of this crockpot. &nbsp;Can't find it
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<div class="bvseo-author">Asked by: Judith52</div>
<div class="bvseo-answer" data-answerid="807234">
This base is not available to purchase separately from the finished product.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-25</div>
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<div class="bvseo-question-answer" data-questionid="710584">
<h2 class="bvseo-question">
What is the replacement part for the stoneware for crock pot model SCCPVL610-S-A?
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<div class="bvseo-author">Asked by: Nekkye</div>
<div class="bvseo-answer" data-answerid="806566">
Thank you for your inquiry.The SCCPVL610 unit uses the stoneware number 158479-001-090, which is out of stock. Please check back soon for the availability. Please contact us using the link below and we will be happy to help. https://www.crock-pot.com/contactus?cid=contact-us
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-24</div>
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<div class="bvseo-question-answer" data-questionid="718882">
<h2 class="bvseo-question">
I need to order a replacement bowl for this model of crockpot. Can you send me a link to the correct bowl, if it is available as a replacement part? Thank you!
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<div class="bvseo-author">Asked by: Kari</div>
<div class="bvseo-answer" data-answerid="806329">
The stoneware needed for this model, part #158479-001-090, is currently out of stock. You are welcome to check back for availability.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-24</div>
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<div class="bvseo-question-answer" data-questionid="708957">
<h2 class="bvseo-question">
I dropped the stoneware to my crock-pot, model # SCCPVLR609-R, on my foot! OUCH! I need to find replacement stoneware. I had only had this crock-pot for a month, and I loved it! Do you have a replacement in stock?
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<div class="bvseo-author">Asked by: Itsacrock</div>
<div class="bvseo-answer" data-answerid="791936">
The stoneware needed for your model is part #158479-001-090. It is currently out of stock but you are welcome to check back for availability.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-18</div>
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<div class="bvseo-question-answer" data-questionid="707489">
<h2 class="bvseo-question">
How to set the timer?
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<div class="bvseo-author">Asked by: Resa</div>
<div class="bvseo-answer" data-answerid="791894">
Thank you for your inquiry. To set the cooking temperature, first press the select button and select High or Low. Then press the timer arrow button up to add cooking time from 30 minutes to 20 hours. You cannot set the cooking time for a delayed start. For further assistance, please contact us using the link below and we will be happy to help. https://www.crock-pot.com/contactus?cid=contact-us For faster response time, please feel free to live chat with us at the above link from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat button.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-02-13</div>
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<div class="bvseo-question-answer" data-questionid="707299">
<h2 class="bvseo-question">
If my recipe calls for three hours on low will it be cooked sufficiently in three hours in this cooker which doesn't have a setting to match this recipe (pork chops in a cream sauce)?
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<div class="bvseo-author">Asked by: maggie6</div>
<div class="bvseo-answer" data-answerid="791674">
Thank you for your inquiry. If you have a Crock-Pot&reg; Smart-Pot&reg; slow cooker that can cook 4 or 6 hours on high and 8 or 10 hours on low, you would have to manually shut off the unit in three hours on low. You could cook the food 4 hours on high and the food will still be great as long as you have enough liquid in the unit. The model on this page, the SCCPVL610 unit can be set to cook 3 hours on low.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-17</div>
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<div class="bvseo-question-answer" data-questionid="704827">
<h2 class="bvseo-question">
How / where can I get replacement stoneware for the 610-s-a model? What is the model # for the replacement
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<div class="bvseo-author">Asked by: SeayT</div>
<div class="bvseo-answer" data-answerid="789329">
Thank you for your inquiry. The out of stock stoneware is part number 158479-001-090. Please check back soon for the availability.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-13</div>
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<div class="bvseo-question-answer" data-questionid="704147">
<h2 class="bvseo-question">
Do you have replacement lids for a SCCPVL605R-A?
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<div class="bvseo-author">Asked by: Jzrbug1</div>
<div class="bvseo-answer" data-answerid="789196">
Thank you for your inquiry. The SCCPVL605R-A slow cooker also uses the lid number 156515-900-090. Please follow the link: http://www.crock-pot.com/lids/replacement-lid---crock-pot-6-quart-slow-cooker/156515-900-090.html#q=156515-900-090&amp;start=1
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-12</div>
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<div class="bvseo-question-answer" data-questionid="703906">
<h2 class="bvseo-question">
my crock pot does not have the handles at the end of the stoneware, but has a little extra on the sides to take the stoneware out of the pot, being it has the locking lid I don't think the liners with the handle at the end would work. Where do I buy a re
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<div class="bvseo-author">Asked by: dekob</div>
<div class="bvseo-answer" data-answerid="789106">
We want to ensure that you are enjoying the full benefits of the unit and we are happy to help you with it. Please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-12</div>
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<div class="bvseo-question-answer" data-questionid="703433">
<h2 class="bvseo-question">
what is the difference between the older model sccpvl610-s and this newer model sccpvl610-s-a?
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<div class="bvseo-author">Asked by: julove</div>
<div class="bvseo-answer" data-answerid="787290">
Thank you for your inquiry. There is no difference between the two.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-10</div>
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<div class="bvseo-question-answer" data-questionid="701256">
<h2 class="bvseo-question">
We have cooked several different foods in this unit and really enjoy it, however, it frequently will burn food, causing it to stick to the side (left side as facing the controls). Is it normal for the unit to have &quot;hot spots&quot; even on low setting?
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<div class="bvseo-author">Asked by: Tim95670</div>
<div class="bvseo-answer" data-answerid="785394">
Thank you for your inquiry. We want to ensure that you are enjoying the full benefits of the unit and we are happy to help you with it. For assistance, please contact us when you are with the unit using the link below and we will be happy to help. https://www.crock-pot.com/contactus?cid=contact-us For faster response time, please feel free to live chat with us at the above link from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat button.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-06</div>
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<div class="bvseo-question-answer" data-questionid="700895">
<h2 class="bvseo-question">
Hello- We just received the Crock-Pot for Christmas and I was just about to put away the lid and noticed condensation underneath the handle. Is this normal? The handle is on tight, but water got underneath. Maybe I need to wait it dry a little bit longer?
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<div class="bvseo-author">Asked by: ElizabethT</div>
<div class="bvseo-answer" data-answerid="784400">
Thank you for your inquiry. It is normal for condensation to sometimes form under the handle. It should dry out on it's own.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-04</div>
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<div class="bvseo-question-answer" data-questionid="700801">
<h2 class="bvseo-question">
Can I use baking soda and a dish sponge to clean the inside of the stoneware?
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<div class="bvseo-author">Asked by: John Doe</div>
<div class="bvseo-answer" data-answerid="784377">
Thank you for your inquiry. Baking soda would be fine to use to clean the stoneware. Do not use abrasive cleaning compounds or scouring pads. A cloth, sponge, or rubber spatula will usually remove any residue. To remove water spots and other stains, use a non-abrasive cleaner or vinegar.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-13</div>
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<div class="bvseo-question-answer" data-questionid="698948">
<h2 class="bvseo-question">
My email states the lock and go crock pot is 25% off. It's not reflected in my cart when I added it. Is there a promo code?
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<div class="bvseo-author">Asked by: sflynn</div>
<div class="bvseo-answer" data-answerid="783015">
Any current promotions will be listed on the website.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2017-01-02</div>
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<div class="bvseo-question-answer" data-questionid="696012">
<h2 class="bvseo-question">
I need a replacement lid for this model. Can you please tell me which one to purchase?&nbsp;
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<div class="bvseo-author">Asked by: Jnc2006</div>
<div class="bvseo-answer" data-answerid="780344">
I have provided a link below to the lid needed for this model: http://www.crock-pot.com/lids/replacement-lid---crock-pot-6-quart-slow-cooker/156515-900-090.html#start=9
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-26</div>
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<div class="bvseo-question-answer" data-questionid="690658">
<h2 class="bvseo-question">
Hi, My inside stone bowl broke. Where can I get a replacement?
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<div class="bvseo-author">Asked by: Tanyam13</div>
<div class="bvseo-answer" data-answerid="780228">
The stoneware needed for this model, part #158479-001-090, is unfortunately out of stock. You are welcome to check back for availability.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-26</div>
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<div class="bvseo-question-answer" data-questionid="695526">
<h2 class="bvseo-question">
HELP! all lights flashing. This is only my second time using this Crock Pot.
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<div class="bvseo-author">Asked by: nicole413</div>
<div class="bvseo-answer" data-answerid="779863">
Thank you for your inquiry. Please hold down all the buttons at once for 20 seconds to reset the unit. If this doesn't help, please contact us using the link below and we will be happy to help. https://www.crock-pot.com/contactus?cid=contact-us For faster response time, please feel free to live chat with us at the above link from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat button.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-23</div>
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<div class="bvseo-question-answer" data-questionid="695417">
<h2 class="bvseo-question">
I have the 7 quart cook &amp; carry . My niece dropped my insert and it broke in half . Is there a replacement for it ?&nbsp;
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<div class="bvseo-author">Asked by: Msleelee66</div>
<div class="bvseo-answer" data-answerid="779855">
Thank you for your inquiry. The replacement stoneware number 7110070000050 for the 7 quart Cook &amp; Carry is temporarily out of stock. Please check back in 2 to 3 weeks for availability. Please contact us using the link below and we will be happy to help. https://www.crock-pot.com/contactus?cid=contact-us For faster response time, please feel free to live chat with us at the above link from 8:00am to 8:00pm, EST, Monday thru Saturday. You will need to click the Live Chat button.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-26</div>
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<div class="bvseo-question-answer" data-questionid="694009">
<h2 class="bvseo-question">
My insert for my crockpot exploded when I set it on a stovetop to heat up. Is there a place where I can just purchase the insert?
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<div class="bvseo-author">Asked by: Danielle07</div>
<div class="bvseo-answer" data-answerid="778399">
Thank you for your inquiry. We have no replacement stoneware for that model at this time. Please check back in 2 to 3 weeks for availability. The regular stoneware should never be set on the stove top to heat up. The stoneware is not stove top safe.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-26</div>
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<div class="bvseo-question-answer" data-questionid="693430">
<h2 class="bvseo-question">
Can u program this crock pot to cook on high for the first 4 hrs and then to automatically switch to cook on low for the last 3 hrs? And after those 7 hrs go to warm? If this one can't do that do u have a model that can do that?
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<div class="bvseo-author">Asked by: Linda2</div>
<div class="bvseo-answer" data-answerid="778295">
Thank you for your inquiry. No, this unit cannot be programmed to change from the high to the low setting. The Crock-Pot&reg; 6-Quart. Smart Slow Cooker with WeMo&reg; (SCCPWM600) can be controlled via the WeMo app. http://www.crock-pot.com/slow-cookers/wemo-enabled-smart-slow-cooker/crock-pot-6-quart.-smart-slow-cooker-with-wemo/SCCPWM600-V2.html#q=wemo&amp;start=2
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-20</div>
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<div class="bvseo-question-answer" data-questionid="693203">
<h2 class="bvseo-question">
What's the lowest temperature setting and is it by degrees, as opposed to &quot;low&quot; or &quot;warm&quot;
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<div class="bvseo-author">Asked by: benny</div>
<div class="bvseo-answer" data-answerid="778242">
Thank you for your inquiry. Both the low and high settings will reach a maximum temperature of approximately 215&deg; Fahrenheit, but they cycle differently in that the low setting cycles off of that temperature more frequently. Therefore, the high setting will still cook the food in a shorter period of time than the low setting will. On the warm setting, your Crock-Pot&trade; slow cooker will be between 165&deg; and 175&deg; Fahrenheit. Please remember that these are all approximate temperatures and they can vary depending on what you are cooking. The Crock-Pot&trade; slow cooker can also boil on high and low. We do recommend that you always fill your slow cooker at least 2/3 to 3/4 of the way full, including at least one cup of liquid or sauce.
<div class="bvseo-author">Answered by: CrockpotSupport</div>
<div class="bvseo-pubdate">Date published: 2016-12-20</div>
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