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<div class="bvseo-question-answer" data-questionid="4615918">
<h2 class="bvseo-question">
Where can I buy a replacement temperature probe?
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<div class="bvseo-author">Asked by: Kvogler50</div>
<div class="bvseo-answer" data-answerid="3370949">
Hello Kvogler! Thank you for reaching out to us. Kindly, please check the link below: https://www.crock-pot.com/e-replacement-parts.html If you require further assistance, don't hesitate to get in touch with us via the website: https://www.crock-pot.com/support/contact-us Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2025-02-08</div>
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<div class="bvseo-question-answer" data-questionid="4615462">
<h2 class="bvseo-question">
Should the crockpot be hot on the outside when in use? It&rsquo;s extremely hot to touch.
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<div class="bvseo-author">Asked by: ChanD</div>
<div class="bvseo-answer" data-answerid="3370442">
Hello Chan, We appreciate you reaching out to Crock-Pot. It's normal for the exterior of a Crock-Pot slow cooker to become warm to the touch during use, especially if it's been cooking for a long period. However, if it's becoming extremely hot to the point where it's uncomfortable or unsafe to touch, there may be an issue with the unit. If you&rsquo;re experiencing an issue, we suggest submitting a warranty claim using the Warranty Form available on our official website. For any additional questions, feel free to contact us via Messenger or call 1-800-323-9519. Our team is available Monday through Friday, 9 AM to 5 PM Eastern Time to assist you. Warm regards, - Crock-Pot Customer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-02-06</div>
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<div class="bvseo-question-answer" data-questionid="4601842">
<h2 class="bvseo-question">
How can I get a replacement ceramic pot?
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<div class="bvseo-author">Asked by: PA user</div>
<div class="bvseo-answer" data-answerid="3359092">
Hello, Thank you for contacting CrockPot. We are so sorry for the issue presented. Please, explore our replacement products at various retailers listed here: https://www.crock-pot.com/e-replacement-parts.html . To check availability, kindly inquire with the respective retailers, as this information is not within our database. You will just need to mention the model of your product. If you have any further questions, feel free to reach out at 1-800-323-9519 or the official website. Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day, CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-01-15</div>
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<div class="bvseo-question-answer" data-questionid="4597348">
<h2 class="bvseo-question">
For the 6 qt crockpot with sous vide. Does this crockpot work for reg cooking that is NOT sous vide? If yes, when no probe inserted, lid holes should be covered or no? 1st use - I tried to cook beans &amp; took 4 times long as expected!?
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<div class="bvseo-author">Asked by: DKMartin</div>
<div class="bvseo-answer" data-answerid="3351806">
Hi Martin, Thanks for your question. - Yes, this product is used for regular cooking. - Lid holes should remain as they are. Do not cover them and use the product as instructed on the manual (you can download it on this page next to the Specifications) For further questions, please feel free to reach out to us on Messenger, at 1-800-323-9519 or via https://www.crock-pot.com/support/contact-us Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day, CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-01-08</div>
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<div class="bvseo-question-answer" data-questionid="4572986">
<h2 class="bvseo-question">
Where can I buy the 6 qt. sous vide Crockpot?
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<div class="bvseo-author">Asked by: EmmaSue</div>
<div class="bvseo-answer" data-answerid="3324419">
Hello Emma! Thank you for reaching out to us. You can check our products on our website: https://www.crock-pot.com/specialty-products/express-pressure-cookers/crock-pot-express-6-qt-pressure-cooker-black-stainless-steel/SAP_2100468.html select the one you want and press on the red button that says &quot;Where to buy&quot; there you will see all the stores that have our products in stock and are near you. It is a pleasure to help you. CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-11-30</div>
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<div class="bvseo-question-answer" data-questionid="4556602">
<h2 class="bvseo-question">
I bought this last night. Put a roast in before work and came home to a cold dinner. I used the meat probe&hellip; what did I do wrong? It was a very disappointing first experience and I did read the instructions.
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<div class="bvseo-author">Asked by: Diana75</div>
<div class="bvseo-answer" data-answerid="3314983">
Hello! We are very sorry to hear about this situation! To better understand the problem, we would like to kindly ask you to reach out to us directly via our official &quot;Contact Us&quot; page. Thank you! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-10-28</div>
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<div class="bvseo-question-answer" data-questionid="4555944">
<h2 class="bvseo-question">
Where can I purchase a replacement temperature probe for this particular crockpot - I have misplaced the meat temperature probe for my 6-Quart Slow Cooker with Sous Vide, Programmable, in Oat Milk - Model #: CPSCRTO60-OM
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<div class="bvseo-author">Asked by: SED1949</div>
<div class="bvseo-answer" data-answerid="3312501">
Hello! Thank you for reaching out to us. We will be more than happy to answer your question! In order to check the availability of the requested replacement part, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Monday&ndash;Friday, 9 a.m.&ndash;5 p.m. Eastern Time. Thank you and take care! CrockPot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-10-17</div>
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<div class="bvseo-question-answer" data-questionid="4524450">
<h2 class="bvseo-question">
What is the temperature range for holding at?
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<div class="bvseo-author">Asked by: TaTa</div>
<div class="bvseo-answer" data-answerid="3293300">
Hello! The cooker will constantly adjust the heating to keep the temperature within 2 degrees of the selected temperature. The available settings are (at 5&deg;F increments): Slow Cook: High or Low heat, 2-12 hours Slow Cook + Probe: High or Low heat, 110&deg;F to 190&deg;F internal temp Sous Vide: 110&deg;F to 190&deg;F, 5 min to 30 hours If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-08-12</div>
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