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<div class="bvseo-question-answer" data-questionid="4493916">
<h2 class="bvseo-question">
I like this Crockpot but I just washed it in the dishwasher and the little hooks to secure the lid are gone! They were there before I washed it. It was supposed to have dishwasher safe.
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<div class="bvseo-author">Asked by: Maggie2015</div>
<div class="bvseo-answer" data-answerid="3274996">
Hello! We are sorry to hear the lid clips have fallen of the lid. As you have pointed out the lid is designed to be dishwasher safe. Kindly contact us directly, so we can assist you with a warranty claim. Please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2024-06-11</div>
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<div class="bvseo-question-answer" data-questionid="4400026">
<h2 class="bvseo-question">
Do you have the stoneware replacement part for the slow cooker model # CPSCVO60LL-BP? If so, where do I order it from?
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<div class="bvseo-author">Asked by: Geralyn</div>
<div class="bvseo-answer" data-answerid="3219236">
Hello! Thank you very much for your question! Unfortunately we do not have the replacement stoneware at the moment. We would like to have a chance to assist you, that is why we strongly encourage you to reach out to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-05</div>
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<div class="bvseo-question-answer" data-questionid="4355132">
<h2 class="bvseo-question">
Can you place the cook and carry in the refrigerator?
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<div class="bvseo-author">Asked by: Dolemite</div>
<div class="bvseo-answer" data-answerid="3192477">
Hello there Dolemite! Thanks for reaching out to us. We will be more than happy to answer your question! You can put the stoneware insert in the refrigerator, we do not encourage putting the whole unit in the refrigerator. In order for us to properly assist you with this matter, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you, and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-10-18</div>
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<div class="bvseo-question-answer" data-questionid="4306125">
<h2 class="bvseo-question">
My husband lost the clips that lock the lid in place. Where can I get replacements?
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<div class="bvseo-author">Asked by: Pucky</div>
<div class="bvseo-answer" data-answerid="3166467">
Hello! Thanks for reaching out to us! I will be more than happy to answer your question! The clips alone are not available as a replacement part so the whole lid will have to be replaced. For that reason, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat so we can provide you with the best solution to this issue. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot Consumers Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-08-01</div>
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<div class="bvseo-question-answer" data-questionid="4115046">
<h2 class="bvseo-question">
Just opened the box after receiving this unit for our wedding. Plug it in and both power and warm lights blinking. Doesn&rsquo;t respond when I push buttons, unplug and replug and still nothing happens. Reading a lot of negative reviews here.&nbsp;
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<div class="bvseo-author">Asked by: KRam</div>
<div class="bvseo-answer" data-answerid="3044687">
Hello KRam, We are sorry that the buttons on your Crockpot are not working. We want to resolve this for you; contact us at 1-800-323-9519. We're here for you Monday-Friday, 9 am-5 pm EST. You can also contact us through chat and email by visiting our website. Our product specialists will be more than happy to help you. Crockpot consumer care.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="4090722">
<h2 class="bvseo-question">
We are ,ot able to lock the lid down. What sold we do?
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<div class="bvseo-author">Asked by: Arvid</div>
<div class="bvseo-answer" data-answerid="3026645">
Hello, Thanks for reaching out to us. We will be more than happy to answer your question! I am so sorry for this inconvenience, I advise that you contact us directly, please reach out to us via https://www.crock-pot.com/support/contact-usor through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-11-15</div>
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<div class="bvseo-question-answer" data-questionid="3953174">
<h2 class="bvseo-question">
One of the bottom rubber pieces fell off the bottom resulting in the crockpot tilting and sitting uneven. How can this be fixed??
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<div class="bvseo-author">Asked by: hungry123</div>
<div class="bvseo-answer" data-answerid="2938953">
Hey there, hungry123! Thanks for reaching out to us. We are sorry to hear that one of the rubber feet has fallen off. We will be more than happy to fix this for you. For further assistance, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3269568">
<h2 class="bvseo-question">
Replacement Knob needed for lid. How to order?
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<div class="bvseo-author">Asked by: Jmmteach</div>
<div class="bvseo-answer" data-answerid="2596325">
Hi there, Jmmteach! Thank you for your inquiry. The lid knob is not available separately from the lid. We're glad to help you checking the availability for replacement lid. For help in obtaining the replacement lid, please give us a call at 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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