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<div class="bvseo-question-answer" data-questionid="4314351">
<h2 class="bvseo-question">
I have model sccpvl600-s and broke the pot the first time using it. My hands were soapy and it slipped right into the sink. Where can I purchase a replacement pot?
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<div class="bvseo-author">Asked by: yomoma</div>
<div class="bvseo-answer" data-answerid="3168496">
Hello! Thanks for reaching out to us! I will be more than happy to answer your question! Usually, you can find replacement parts on the website of one of our retailers that sell replacement parts over here: https://www.ereplacementparts.com/crockpot-parts-c-638044.html But if you will have trouble finding the correct replacement part for your CrockPot SCCPVL600-S-BR then please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat so we can help you out with this issue. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot Consumers Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-08-08</div>
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<div class="bvseo-question-answer" data-questionid="4204557">
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I have a model SCCPVL600-S crock pot and the little rubber feet on the bottom have come off can you tell me where I can get new ones. Also I have noticed that the las two times I used this after washing the black insert there is a white stain like in it.
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<div class="bvseo-author">Asked by: Jacquline</div>
<div class="bvseo-answer" data-answerid="3101616">
Hello. The correct replacement rubber feet for your unit are parts number SCCPRF4, you can find them in the link below: https://www.ereplacementparts.com/search_result.php?q=SCCPRF4 If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3695997">
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I have this exact one and I'm a bit confused about the high and low options? 4-6 says high and 8-10 is low ! So is that accurate or is the backwards? This may be a crazy question.
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<div class="bvseo-author">Asked by: JazzyJ</div>
<div class="bvseo-answer" data-answerid="2819681">
Hey there, Thanks for reaching out to us. We will be more than happy to answer your question. On your slow cooker, both high and low stabilize at the same temperature (209&deg;F); it is just a matter of how long it takes to reach the simmer point. On high, it takes approximately 3-4 hours, whereas on low, it takes approximately 7-8 hours to reach the simmer point. On the warm setting, your slow cooker will be between 165-175&deg;F. We hope this information helps. Thank you and please stay safe.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3628453">
<h2 class="bvseo-question">
How or where can I purchase the black handle in the middle of this glass lid? Mine broke after using only once.
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<div class="bvseo-author">Asked by: Sagesma</div>
<div class="bvseo-answer" data-answerid="2815521">
Hi, there! Thank you for contacting us. We are very sorry to hear about your experience and truly apologize for any inconvenience caused to you. However, we understand that you are looking for a replacement part for your CrockPot model. For further assistance, please reach out to us at 1-800-323-9519. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3229130">
<h2 class="bvseo-question">
Hi. Can you tell me what the temps are for the 4 settings(4hr, 6hr, 8hr, 10hr) on this crockpot? And how long it takes to warm to those temps. Thanks.
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<div class="bvseo-author">Asked by: DanCook</div>
<div class="bvseo-answer" data-answerid="2573241">
Hi there! Thanks for reaching out to us. We will be more than happy to answer your question. Both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low: 7-8 hours to reach the simmer point. High: 3-4 hours to reach the simmer point. Warm is 160 - 170&deg;F. We hope this information helps. Have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3093326">
<h2 class="bvseo-question">
What's the temperature of the warm and low settings? Thank you
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<div class="bvseo-author">Asked by: karensue</div>
<div class="bvseo-answer" data-answerid="2482494">
Hey there, karensue! Thanks for reaching out to us. We will be more than happy to answer your question. On your slow cooker, both high and low stabilize at the same temperature (209&deg;F); it is just a matter of how long it takes to reach the simmer point. On high, it takes approximately 3-4 hours, whereas on low, it takes approximately 7-8 hours to reach the simmer point. On the warm setting, your slow cooker will be between 165-175&deg;F. We hope this information helps. Thank you and please stay safe.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2854732">
<h2 class="bvseo-question">
Is it possible to turn this crockpot to warm setting at any point that you want to? &nbsp;Like could you just choose 10 hours but when the food is done before 10 hours, switch it to warm? Also can you just turn it on warm from the beginning for serving?&nbsp;
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<div class="bvseo-author">Asked by: Hearth and Hand Cook</div>
<div class="bvseo-answer" data-answerid="2328449">
Hi there! Thank you for your question. If desired, you can manually switch to the warm setting when your recipe has finished cooking. However, We do not recommend using the Warm setting for more than 4 hours. Thank you, have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2812192">
<h2 class="bvseo-question">
Does this slow cooker contain any amount of heavy metals such as lead, cadmium, mercury or arsenic, or were any of these heavy metals used in the manufacturing process? What are the raw ingredients used in the production of the ceramic glaze?
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<div class="bvseo-author">Asked by: bobby95</div>
<div class="bvseo-answer" data-answerid="2299110">
Thank you for your inquiry. We regularly employ rigorous third-party testing to ensure that our slow cookers meet or exceed all applicable laws, regulations and industry standards, including those related to lead content. Consumers should feel confident that our products are safe to use.&nbsp;The glaze of our ceramic pots is a silicate made of quartz, feldspar and clay. The glaze is covered over the pot, fired at high temperature to melt the glaze and then cooled down. The glaze liquid is then turned into coating the same as glass film on the surface of the pot. This does not contain PTFE &amp; PFOA. We hope this information helps. Thank you very much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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