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<div class="bvseo-question-answer" data-questionid="4889249">
<h2 class="bvseo-question">
Am I able to get a replacement knob? It melted off SCCPVL600-RS-BR
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<div class="bvseo-author">Asked by: NeekaJ3447</div>
<div class="bvseo-answer" data-answerid="3722561">
Hello. Thank you for reaching out to us. We are very sorry to hear that the knob on your SCCPVL600-RS-BR slow cooker melted off, that is not the experience we want for you at all. We have sent an email to the email address you provided us with. Please reply to the email directly so we can assist you further. If you have any questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-06-12</div>
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<div class="bvseo-question-answer" data-questionid="4776663">
<h2 class="bvseo-question">
I purchased the 6q cook and carry at Kroger. It's my second one because i gave my first one to someone who loved it so much. This one sadly, came with a broken handle on the glass lid. It wasn't in the box or anywhere. Can I get a new one?
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<div class="bvseo-author">Asked by: Lela</div>
<div class="bvseo-answer" data-answerid="3590430">
Hello. Thank you for sharing your experience. We&rsquo;re very sorry to hear that your Crock-Pot&reg; Manual 6-Quart Cook &amp; Carry&reg; Slow Cooker arrived with a damaged lid. We completely understand how frustrating it is to receive a product that isn&rsquo;t in perfect condition. While we don&rsquo;t handle Kroger's shipping directly, your feedback is important and we will be sharing it with the appropriate department. We truly appreciate you taking the time to share your experience, and we hope your future Crock-Pot purchases arrive safely and meet your expectations. In this case, we kindly ask that you return the Crockpot to the retailer directly and they will be able to offer you further support. If you require further assistance, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-12-01</div>
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<div class="bvseo-question-answer" data-questionid="4677416">
<h2 class="bvseo-question">
HOW DO I GET A NEW LID FOR THE SCCPVL600-R. THE PRONGS ON THE SIDE TO LOCK IT CAME OUT OF THE PLASTIC LID AND IT DOES NOT STAY LOCKED.
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<div class="bvseo-author">Asked by: CGAMBLE</div>
<div class="bvseo-answer" data-answerid="3481018">
Hello, Thank you for reaching out and for your inquiry. The replacement lid can be purchased from ereplacementparts.com. Please visit our official website and navigate to the Replacement Parts tab to purchase the replacement lid. If you need further assistance, please reach out to us directly via the 'Contact Us' form on our official website. We&rsquo;re available Monday- Friday 9am - 5pm Eastern Time. We looked forward to assisting you! Thank you! Crockpot&reg; Consumer Care.
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2025-06-05</div>
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<div class="bvseo-question-answer" data-questionid="4675432">
<h2 class="bvseo-question">
Can I put just the stoneware in oven at 350?
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<div class="bvseo-author">Asked by: Stoneware oven safe</div>
<div class="bvseo-answer" data-answerid="3478208">
Hello. Thank you for reaching out to us. Yes, you can put the removable stoneware insert of the Crock-Pot&reg; Manual 6-Quart Cook &amp; Carry&reg; Slow Cooker in the oven at 350&deg;F (190&deg;C), as it is oven-safe up to 400&deg;F (204&deg;C) If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Crockpot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Team</div>
<div class="bvseo-pubdate">Date published: 2025-05-30</div>
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<div class="bvseo-question-answer" data-questionid="4392657">
<h2 class="bvseo-question">
How hot should the crockpot get on high and on low setting
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<div class="bvseo-author">Asked by: LisaCjm</div>
<div class="bvseo-answer" data-answerid="3212997">
Hello! Both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low: 7-8 hours to reach the simmer point. High: 3-4 hours to reach the simmer point. If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-12-14</div>
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<div class="bvseo-question-answer" data-questionid="4372223">
<h2 class="bvseo-question">
I need the locking hook for the lid how do I get one that fell off
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<div class="bvseo-author">Asked by: Taftman</div>
<div class="bvseo-answer" data-answerid="3203636">
Hello there! Thanks for reaching out to us. We will be more than happy to answer your question! I am afraid, we do not have the hook mechanism as a replacement. However, we can replace the whole lid. For further information, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you, and please stay safe!
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-11-15</div>
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<div class="bvseo-question-answer" data-questionid="3968540">
<h2 class="bvseo-question">
Does the hole in the lid affect the cooking time. Seems like it would cause heat loss.
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<div class="bvseo-author">Asked by: Beulah</div>
<div class="bvseo-answer" data-answerid="2949687">
Hey there, Beulah! Thanks for reaching out to us. We will be more than happy to answer your question. The vent in the lid does not affect the cooking time. The reason the lid includes a vent hole is to allow a gradual release of steam during the cooking process. Without this hole, the food would likely overcook due to excess pressure within the product. We hope this helps. Should you have any further inquiries, don't hesitate to reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you and please stay safe!
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3932267">
<h2 class="bvseo-question">
Does the locking lid move around when locked? My other one locks tight this one doesn't.
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<div class="bvseo-author">Asked by: GingerS</div>
<div class="bvseo-answer" data-answerid="2926110">
Hey there, GingerS! Thanks for reaching out to us. We will be more than happy to answer your question. The lid should fit loose enough to allow some steam to escape. There should be no concern if you see a small gap between your lid and the crock itself. Please note that the lid should not be locked while you are cooking. The locking lid is only for traveling with the slow cooker. If you feel your lid is sitting excessively loose, please don't hesitate to contact us at 1-800-323-9519 or email us at
[email protected]. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Crockpot® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-05-13</div>
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