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<div class="bvseo-question-answer" data-questionid="2311383">
<h2 class="bvseo-question">
How can I buy the product.
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<div class="bvseo-author">Asked by: Hener</div>
<div class="bvseo-answer" data-answerid="2006636">
Hey there! Thanks for reaching out to us. We will be more than happy to help you locate this unit. Please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2296655">
<h2 class="bvseo-question">
I have a 3pound pork tenderlion not familar with the module that has low medium and high what is your reccomadation for time on this
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<div class="bvseo-author">Asked by: lambchop</div>
<div class="bvseo-answer" data-answerid="1993687">
Thank you for your question. You can cook the tenderloin for 8 hrs on low and 4 hours on high.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2291425">
<h2 class="bvseo-question">
I've been cooking with the lid locked down. My mother says that's not safe. Should the lid be unlocked when cooking?
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<div class="bvseo-author">Asked by: RainS</div>
<div class="bvseo-answer" data-answerid="1990335">
Thank you for your inquiry. The lid needs to be unlocked down to prevent it from shattering because of too much pressure.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2269108">
<h2 class="bvseo-question">
For some reason, my stoneware is growing mold on the inside, ONLY if I attach the lid. If I position the lid sideways, it doesn't. Can someone help me with this. Thanks!
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<div class="bvseo-author">Asked by: Linda65</div>
<div class="bvseo-answer" data-answerid="1978112">
Thank you for your question. We&rsquo;re sorry to hear about the mold growing inside your Crock-Pot. We recommend making sure that the stoneware and lid is thoroughly dry before storing it in a cool dry place. We also recommend putting a piece of charcoal inside to absorb the moisture in the air inside the Crock-Pot. Have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2247623">
<h2 class="bvseo-question">
Does the manual crock pot shutoff after so long on low high settings
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<div class="bvseo-author">Asked by: ceejay2191</div>
<div class="bvseo-answer" data-answerid="1962846">
Thank you for your question. The manual Crock-Pot Slow Cooker does not shut off automatically.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2235615">
<h2 class="bvseo-question">
At what temperature does the crock pot cook at on each setting?&nbsp;
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<div class="bvseo-author">Asked by: Bolton</div>
<div class="bvseo-answer" data-answerid="1955566">
Both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low: 7-8 hours to reach the simmer point. High: 3-4 hours to reach the simmer point. Warm is 160 - 170&deg;F. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2213084">
<h2 class="bvseo-question">
I need to replace the stoneware
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<div class="bvseo-author">Asked by: Chriscas2</div>
<div class="bvseo-answer" data-answerid="1946374">
For help in obtaining replacement parts, please contact us at 1-800-323-9519. Our Consumer Care Team is open from 9 am to 5 pm EST Monday to Friday. You can also shoot us an email or contract us through chat by visiting our website. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2179180">
<h2 class="bvseo-question">
The stoneware insert broke in a move. Where can I find a replacement for insert?
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<div class="bvseo-author">Asked by: Jbmomma</div>
<div class="bvseo-answer" data-answerid="1921133">
Hello, Jbmomma! Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-Pot products. You can purchase Crock-Pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2059095">
<h2 class="bvseo-question">
I need to buy a replacement stoneware bowl for my silver one because it has cracked. Can I buy it from you? At this time of social distancing, we are not going out shopping.
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<div class="bvseo-author">Asked by: Terri911</div>
<div class="bvseo-answer" data-answerid="1848273">
Hello, Terri911! Thank you for reaching out. For further assistance regarding the availability of the replacement stoneware for this product, kindly give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to assist you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1987606">
<h2 class="bvseo-question">
I manually wash the lid. The odor from whatever I cook still remains. Can smell the odor where I store the crockpot. Has anyone else notice an odor? If I wash it in the dishwasher will the odor go away? Do they make a lid without the rubber gasket?Thanks
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<div class="bvseo-author">Asked by: BarryD</div>
<div class="bvseo-answer" data-answerid="1825940">
Hello, BarryD! Thank you for reaching out. For further assistance regarding your crock-pot, please give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to assist you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1624777">
<h2 class="bvseo-question">
where do i find a replacement stoneware for my sccpvl600-r?
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<div class="bvseo-author">Asked by: stephen s</div>
<div class="bvseo-answer" data-answerid="1789403">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of CrockPot products. You can purchase CrockPot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519 and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1780978">
<h2 class="bvseo-question">
What temperature would I use to heat a precooked spiral ham and for how long?
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<div class="bvseo-author">Asked by: Kendra54</div>
<div class="bvseo-answer" data-answerid="1788031">
Hello! Thank you for your inquiry. In cooking pre-cooked spiral ham, set your slow cooker on LOW setting and cook it for 4-5 hours. If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1965832">
<h2 class="bvseo-question">
Hello, I need a heating element only for my crock pot&nbsp;
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<div class="bvseo-author">Asked by: JenniferVarro</div>
<div class="bvseo-answer" data-answerid="1787688">
Thanks for reaching out! In order to better assist you with your concern, please give us a call at 1-800-323-9519. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1795738">
<h2 class="bvseo-question">
I received this item as a gift and did not open it immediately. I did not register the product and when I opened it, the lid was shattered in a million pieces. Is there anyway I can get a replacement lid.
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<div class="bvseo-author">Asked by: Jerome68</div>
<div class="bvseo-answer" data-answerid="1784683">
Hello! Thank you for your inquiry. You may give us a call at 1-800-323-9519 so we can assist you in looking for a compatible replacement lid. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1751437">
<h2 class="bvseo-question">
The lid of the one we purchased (SCCPVL600-S) has a hole in it. It looks like it is for a thermometer or something. What is the purpose of the hole?
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<div class="bvseo-author">Asked by: Nic B</div>
<div class="bvseo-answer" data-answerid="1783715">
This is for the steam to escape when traveling with the Crock-Pot. Thank you so much for asking.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1762215">
<h2 class="bvseo-question">
Can I order a replacement lid?
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<div class="bvseo-author">Asked by: Rockin Robin</div>
<div class="bvseo-answer" data-answerid="1783433">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-Pot products. You can purchase Crock-Pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1827856">
<h2 class="bvseo-question">
Is there a way I could get a replacement locking lid? The rubber seal on mine ripped which was disappointing considering I use it maybe 6 times a year. Thanks!&nbsp;
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<div class="bvseo-author">Asked by: DMac12</div>
<div class="bvseo-answer" data-answerid="1782558">
Thanks for reaching out! In order to better assist you with your concern, please give us a call at 1-800-323-9519. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1941713">
<h2 class="bvseo-question">
Is cooking done with the lid snapped closed
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<div class="bvseo-author">Asked by: Zeepin</div>
<div class="bvseo-answer" data-answerid="1777439">
Hello, Zeepin. Thank you for reaching out. It&rsquo;s extremely important to never lock the lid during the cooking process. Locking the lid during cooking will keep the steam &ndash; producing pressure -- which could affect the slow cooker&rsquo;s performance.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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</div>
<div class="bvseo-question-answer" data-questionid="1728734">
<h2 class="bvseo-question">
Where can I get a replacement lid for my SCCPVL600-S?
</h2>
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<div class="bvseo-author">Asked by: Tucker69</div>
<div class="bvseo-answer" data-answerid="1774350">
Hello, Tucker69! Thank you for your inquiry. You can purchase the replacement lid and other Crock-Pot products at any of our retail partners. For your reference, the part numbers of the compatible lids are 164524-000-090 &amp; 158479-001-090. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1722551">
<h2 class="bvseo-question">
How do I order on line?
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<div class="bvseo-author">Asked by: Brendajp</div>
<div class="bvseo-answer" data-answerid="1772439">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-pot products. You can purchase Crock-pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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</div>
<div class="bvseo-question-answer" data-questionid="1713930">
<h2 class="bvseo-question">
I have a crock pot Model # SCCPVL600-R, my husband dropped the inside pot, do you have a replacement for it?
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<div class="bvseo-author">Asked by: Tam Tam</div>
<div class="bvseo-answer" data-answerid="1768959">
Hello, Tam Tam! Thank you for reaching out. We are sorry to hear that your stoneware got broken. You can purchase the replacement item and other Crock-Pot products at any of our retail partners. For your reference, the part numbers of the compatible stonewares with SCCPVL600-R are 164524-000-090 &amp; 158479-001-090. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1789082">
<h2 class="bvseo-question">
The rubber seal is stretch out &nbsp;where can I get this piece or new lid &nbsp;also wondering what the little hole in lid is for am I missing a piece or is this for steam? This was a used crockpot given to me with no Manuel&rsquo;s or other parts
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<div class="bvseo-author">Asked by: Edeao</div>
<div class="bvseo-answer" data-answerid="1766437">
Hello. Thank you for your inquiry. For your reference, the part number of the compatible lid for SCCPVL600-MASTER is 1156515-900-090. You can purchase this lid and other Crock-Pot products at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1942937">
<h2 class="bvseo-question">
I need the replacement of the inside crock can I get and how much
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<div class="bvseo-author">Asked by: Lu 1977</div>
<div class="bvseo-answer" data-answerid="1765668">
Hello, Lu 1977! Thank you for reaching out. For assistance regarding the replacement part that you need, please call us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1742922">
<h2 class="bvseo-question">
I broke my lid to my crock pot. Is there away to purchase a new lid only?
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<div class="bvseo-author">Asked by: Dave A</div>
<div class="bvseo-answer" data-answerid="1764683">
Hello, Dave A! Thank you for reaching out. We are sorry to hear what happened. For assistance regarding the replacement part that you need, please call us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1642394">
<h2 class="bvseo-question">
what is the voltage and how watts does it use?
</h2>
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<div class="bvseo-author">Asked by: JulesLC</div>
<div class="bvseo-answer" data-answerid="1763428">
This runs on 110 volts and pulls a maximum of 240 watts. Thank you so much for asking.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1652373">
<h2 class="bvseo-question">
Which stoneware replacement is compatible with this Crockpot?
</h2>
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<div class="bvseo-author">Asked by: Elesablesgrace</div>
<div class="bvseo-answer" data-answerid="1759961">
The part number of the replacement stoneware is 164524-000-090. Please reach out to us at 1-800-323-9519. We are open Monday to Friday from 9am to 6pm EST. You can also contact us through chat or on one of our social media platforms. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1864636">
<h2 class="bvseo-question">
How can I get a replacement lid for the model SCCPVL600SWM1?
</h2>
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<div class="bvseo-author">Asked by: Sign</div>
<div class="bvseo-answer" data-answerid="1757566">
Hello. Thank you for your inquiry. You can purchase the replacement lid that you need and other Crock-Pot products at any of our retail partners. For your reference, the part number of the compatible lid with SCCPVL600SWM1 is 156515-900-090. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
</div>
</div>
<div class="bvseo-question-answer" data-questionid="1803368">
<h2 class="bvseo-question">
NEED NEW STONEWARE FOR A SCCPVL603-R
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<div class="bvseo-author">Asked by: Chilli Willie</div>
<div class="bvseo-answer" data-answerid="1755743">
Hello. Thank you for your inquiry. For your reference, the part numbers of the compatible stoneware for SCCPVL603-R are 164524-000-090 and 158479-001-090. You can purchase this stoneware and other Crock-Pot products at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1834841">
<h2 class="bvseo-question">
I nee to replace the stoneware. How can I go about doing this?
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<div class="bvseo-author">Asked by: Kevandmon</div>
<div class="bvseo-answer" data-answerid="1754837">
Hello, Kevandmon! For assistance regarding the replacement stoneware that you need, please call us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1833880">
<h2 class="bvseo-question">
How can I order a replacement locking lid?
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<div class="bvseo-author">Asked by: Julianne</div>
<div class="bvseo-answer" data-answerid="1754693">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-pot products. You can purchase Crock-pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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