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<div class="bvseo-question-answer" data-questionid="3549698">
<h2 class="bvseo-question">
I&rsquo;m after replacement parts for this product but can&rsquo;t find it on ereplacement parts. Could you advise?&nbsp;
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<div class="bvseo-author">Asked by: JFett</div>
<div class="bvseo-answer" data-answerid="2764623">
Hi, there! Thank you for your inquiry. We understand that you are looking for a replacement part for your CrockPot model. For the availability of it, please reach out to us at 1-800-323-9519. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3433508">
<h2 class="bvseo-question">
I bought this one about 6 years ago. I have lost my instructions and need help How do I get the lid off for cleaning. I also found out on here how long to cook items thank you.
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<div class="bvseo-author">Asked by: Msshorty</div>
<div class="bvseo-answer" data-answerid="2700363">
Hi Pam! Please accept our sincerest apology for the inconvenience this has caused you. Please click the below link to download the digital copy of the manual requested. Link: https://s7d9.scene7.com/is/content/NewellRubbermaid/DASH/S7_int/2020/4-7-Qt-SmartPot-SlowCooker-HingedLid-IB.pdf We will be glad to send you a hard copy of the booklet, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3210569">
<h2 class="bvseo-question">
One of the little rubber feet broke off. Not sure why because this is fairly new and gently used. Love this crock pot, but it is no longer stable on my counter. Is there a replacement foot I can get for this?
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<div class="bvseo-author">Asked by: Lalu</div>
<div class="bvseo-answer" data-answerid="2564524">
Hi there, Lalu! Thank you for your inquiry. We understand that you are looking for a rubber foot for your slow cooker. For the availability of it, please give us a call at 1-800-323-9519 for immediate assistance. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2361031">
<h2 class="bvseo-question">
can the crockpot be on low more them 10 hours ?
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<div class="bvseo-author">Asked by: chilybb</div>
<div class="bvseo-answer" data-answerid="2066028">
Hey there! Thank you for reaching out to us. We will be more than happy to answer your question. We don&rsquo;t recommend using the slow cooker on low for more than 10 hours. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2344747">
<h2 class="bvseo-question">
Can I leave it on slow for more then 10 hours ?
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<div class="bvseo-author">Asked by: chilybb</div>
<div class="bvseo-answer" data-answerid="2041288">
Hey there! Thank you for reaching out to us. We will be more than happy to answer your question. It is possible but you would need to set it again because once the cook time is over it will automatically switch to the warm setting.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2333152">
<h2 class="bvseo-question">
Is it normal for the outside to be hot ?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2024770">
Hi Cindy! Thanks for reaching out to us. Due to the close proximity between the heating element and the exterior of our slow cookers, it is normal for them to get quite hot on the outside. The heating element actually wraps around the sides of the unit. This is why on both the outside of the unit and in the product's instruction manual we recommend using a hot pad if you need to touch the unit during cooking.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2317629">
<h2 class="bvseo-question">
What is is temperature range from the first setting to the last?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2014756">
Hi Jackie! Thanks for reaching out to us. Both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low: 7-8 hours to reach the simmer point. High: 3-4 hours to reach the simmer point. Warm is 160 - 170&deg;F. Thank you very much.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2310367">
<h2 class="bvseo-question">
My crock pot looks like this one except for the lid. I was using it this weekend and when I washed it. I found a crack in it. I need to get a new pot insides. Where can I buy just the pot glassware and not lid.
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<div class="bvseo-author">Asked by: Vonn</div>
<div class="bvseo-answer" data-answerid="2007817">
Hey there! Thanks for reaching out to us. We will be more than happy to help you find a replacement stoneware for your slow cooker. Please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2308943">
<h2 class="bvseo-question">
Does this turn off after programming the time?
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<div class="bvseo-author">Asked by: Ulis</div>
<div class="bvseo-answer" data-answerid="2006313">
Hey there! Thanks for reaching out to us. This will switch to the warm mode after the cook time is over. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2299746">
<h2 class="bvseo-question">
Hello! I'd like to buy 4.5 quart Crock-pot but I don't understand how many lb can I cook into it? For example is it big enough for 4lb pork + 1 beer + 6 potatoes? Thank you
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<div class="bvseo-author">Asked by: annye</div>
<div class="bvseo-answer" data-answerid="1996824">
Hi, Annye! Thank you for reaching out. A 4.5 quart slow-cooker can accommodate a dish good for 4 to 6 persons.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2173525">
<h2 class="bvseo-question">
can you use &nbsp;stoneware on stove top?
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<div class="bvseo-author">Asked by: lindy k</div>
<div class="bvseo-answer" data-answerid="1919607">
We do not recommend using the stoneware on the stove top. Thank you for your question and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2094946">
<h2 class="bvseo-question">
Is this model totally lead free?
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<div class="bvseo-author">Asked by: Fancy james</div>
<div class="bvseo-answer" data-answerid="1883873">
Hello, James! Thank you for your inquiry. Our company tests for lead and other toxic metals on its products to ensure they are safe for consumers. In addition, we periodically use third-party lab testing to reveal that our slow-cooker stoneware is far below the U.S. FDA and California Regulation Prop 65 requirements for extractable lead and cadmium in ceramic wares, thus supporting our results. We hope this information helps.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2088356">
<h2 class="bvseo-question">
My lid to my crock pot broke i don&rsquo;t see a hinged lid unless I&rsquo;m over looking . I have a hinged lid programmable slow cooker 4.5 quart&nbsp;
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<div class="bvseo-author">Asked by: Anto</div>
<div class="bvseo-answer" data-answerid="1866472">
Thanks for reaching out, Anto! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-pot products. You can purchase Crock-pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html Kindly give us a call at 1-800-323-9519 so we can assist you to check the availability of the replacement hinged lid you're looking for. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2080524">
<h2 class="bvseo-question">
Need to get a replacement for the black inside container. Where can I get it?
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<div class="bvseo-author">Asked by: Ribbons</div>
<div class="bvseo-answer" data-answerid="1858717">
Hello, Ribbons! Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Crock-Pot products. You can purchase Crock-Pot products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.crock-pot.com/retailers.html If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2057896">
<h2 class="bvseo-question">
Can I get a replacement lid (or hinge). Mine got between the crock and outside shell and melted.
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<div class="bvseo-author">Asked by: DavidM</div>
<div class="bvseo-answer" data-answerid="1845196">
Thanks for reaching out! In order to better assist you with your concern, please give us a call at 1-800-323-9519. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2052714">
<h2 class="bvseo-question">
How do you set it to high or low or dies it depend on cooking time?
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<div class="bvseo-author">Asked by: vicki55</div>
<div class="bvseo-answer" data-answerid="1840971">
Thanks for reaching out! Please press the SELECT button to choose a programmed time and temperature. Cook time options include 4 or 6 hours on HIGH, or 8 or 10 hours on LOW. The corresponding light illuminates, the slow cooker heats, and the internal timer starts counting down the time. If you need further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2018446">
<h2 class="bvseo-question">
does this automatically shut off after a certain length of time?
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<div class="bvseo-author">Asked by: theresa z 44</div>
<div class="bvseo-answer" data-answerid="1822469">
Hello, Theresa z 44! Thank you for reaching out. For further assistance, please give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to assist you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1983294">
<h2 class="bvseo-question">
What is the wattage usage
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<div class="bvseo-author">Asked by: Michell</div>
<div class="bvseo-answer" data-answerid="1816587">
Hello, Michell! Thank you for reaching out. Our slow-cookers use 120 volts AC which range from 0.6 amps to 2 amps and consume electricity that ranges from 70 watts (low temperature) to 250 watts (high temperature). We hope this information helps.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2001001">
<h2 class="bvseo-question">
I'm looking for a replacement cook for SlowCooker model # SCCPVL500. The old one has a series of hairline cracks and leaks. I didn't see a replacement size on the website. Is it available? Thanks!
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<div class="bvseo-author">Asked by: evelynkr</div>
<div class="bvseo-answer" data-answerid="1810832">
Hello, evelynkr! Thank you for your inquiry. 163418-000-000 replacement insert is compatible with your SCCPVL500. For assistance regarding the replacement part that you need, please call us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1963588">
<h2 class="bvseo-question">
Is the 8 hour temperature setting the same as the 10 hour temperature setting?? Are they the same just different length of times??
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<div class="bvseo-author">Asked by: Alex el duderino</div>
<div class="bvseo-answer" data-answerid="1794205">
Hi! Thank you for your question. Both low and high stabilizes at 209&deg;F. The difference is the time it takes to reach that temperature. Low: 7-8 hours to reach the simmer point. High: 3-4 hours to reach the simmer point. Warm is 160 - 170&deg;F. Thank you very much
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1963746">
<h2 class="bvseo-question">
I love this hinged-lid crock pot but is there a way to set it for 4 hours on the Low setting? It seems low is only available on 8 or 10 hours.
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<div class="bvseo-author">Asked by: Phylfunk</div>
<div class="bvseo-answer" data-answerid="1794190">
Thanks for reaching out! For further assistance regarding this product, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1908365">
<h2 class="bvseo-question">
If I start cooking on a setting such as HIGH 4-hr and then after a while change the setting to a longer time, does the timer restart?
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<div class="bvseo-author">Asked by: MrMack</div>
<div class="bvseo-answer" data-answerid="1790103">
The best way to restart the timer is to turn off the Crock-Pot for a few minutes and then set it on high. Thank you so much for your inquiry.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1828198">
<h2 class="bvseo-question">
What is the weight of this crockpot
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<div class="bvseo-author">Asked by: I I I</div>
<div class="bvseo-answer" data-answerid="1787763">
Thank you for your question. The gross weight of the Crock-Pot&reg; 4.5-Quart Lift &amp; Serve Slow Cooker model SCCPVP450H-B is 9.7 lbs. Have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1772468">
<h2 class="bvseo-question">
How do you select HIGH or LOW cooking?
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<div class="bvseo-author">Asked by: PattyMax</div>
<div class="bvseo-answer" data-answerid="1787197">
You can select HIGH or LOW by selecting the preset cooking time for each setting. 4 and 6 hours for high and 8 and 10 hours for low.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1767266">
<h2 class="bvseo-question">
I just bought the 4.5qt Smart Pot. I want to heat and serve precooked meatballs with gravy without burning them. What setting can i use? I also only have a bit under 3 hours between set up at church and serve!?? What to do? Dont know how to use it.
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<div class="bvseo-author">Asked by: Dawn 74</div>
<div class="bvseo-answer" data-answerid="1784656">
Hi Dawn74! Thank you for reaching out. For further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1761240">
<h2 class="bvseo-question">
How do I put an item in my shopping cart and check out?
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<div class="bvseo-author">Asked by: Pammm</div>
<div class="bvseo-answer" data-answerid="1783772">
Hi! Thank you for reaching out! For further assistance, kindly give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.crock-pot.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1754262">
<h2 class="bvseo-question">
Can you unhinge the lid for better cleaning?
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<div class="bvseo-author">Asked by: LizK</div>
<div class="bvseo-answer" data-answerid="1783357">
Yes, the hinge can be removed. Thank you so much for asking.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1758160">
<h2 class="bvseo-question">
Is this auto volt or 110V only
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<div class="bvseo-author">Asked by: Anabelle</div>
<div class="bvseo-answer" data-answerid="1782574">
This is 110 volts only. Thanks a lot for asking.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1790177">
<h2 class="bvseo-question">
Does this model work at 220 Volt?
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<div class="bvseo-author">Asked by: Ximena</div>
<div class="bvseo-answer" data-answerid="1780799">
This unit runs on 110 volts. It will not work on 220 volts. Thanks a lot for asking.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="1711226">
<h2 class="bvseo-question">
I have a crockpot pot slow cooker that has a similar timer and hinged lid.&nbsp; I can&rsquo;t figure out how to remove the lid so I can remove the stoneware to wash it well. Any help or advise?
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<div class="bvseo-author">Asked by: Mmf40</div>
<div class="bvseo-answer" data-answerid="1777323">
Just lift the lid gently and it will be removed. Thank you so much for asking.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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