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<div class="bvseo-question-answer" data-questionid="4322504">
<h2 class="bvseo-question">
This was the 3rd or 4th use of the 4.5 qt Crock-Pot and I was cooking a pork roast on high. About two hours into the cook, the handles started to ooze black substance down the side, at first I thought it was a gasket but realized it was the handle melting
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<div class="bvseo-author">Asked by: Marc4est</div>
<div class="bvseo-answer" data-answerid="3175011">
Hello there Marc4est! Thanks for reaching out to us. We will be more than happy to answer your question! We're sorry to hear about your experience with the CrockPot. Our units are well made and this is not typical for our slow cookers, we will pass this on to our product team. We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-08-25</div>
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<div class="bvseo-question-answer" data-questionid="4282797">
<h2 class="bvseo-question">
Can this lay directly on quartz?
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<div class="bvseo-author">Asked by: Moshe Zeech Mich</div>
<div class="bvseo-answer" data-answerid="3149928">
Hello! CrockPots cannot be used directly on quartz surfaces. If you have any more questions, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot&reg; Consumer Care
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-06-13</div>
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<div class="bvseo-question-answer" data-questionid="3957457">
<h2 class="bvseo-question">
Will a Stoneware Model 3350/2 Insert Replacement 5.0QT fit this unit?
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<div class="bvseo-author">Asked by: ldg8691</div>
<div class="bvseo-answer" data-answerid="2942290">
Hey there, ldg8691! Thanks for reaching out to us. We understand that you are looking for replacement stoneware for your slow cooker. For this CrockPot model SCR450-S-BR, the correct replacement stoneware is known under part number 129996000000. For the availability of it, please give us a call at 1-800-323-9519 for immediate assistance. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3956875">
<h2 class="bvseo-question">
How many watts is the 4.5 qt round crock pot?
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<div class="bvseo-author">Asked by: DebJC</div>
<div class="bvseo-answer" data-answerid="2942285">
Hi there, DebJC! Thanks for reaching out to us. We will be more than happy to answer your question. Crock-Pot slow cookers are energy efficient, only using 75 and 150 watts of electricity on LOW and between 150 and 210 watts on HIGH (equal to 2 standard light bulbs). We hope this helps. Thank you very much for your inquiry and please stay safe!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="3917940">
<h2 class="bvseo-question">
My crockpot says it has a 4.5 quart capacity, so why does it actually only hold just over 3.5 quarts? That's a big difference.
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<div class="bvseo-author">Asked by: Momskitchen</div>
<div class="bvseo-answer" data-answerid="2918560">
Hey there, Momskitchen! Our stoneware capacity is based on the industry standard for measuring capacity in slow cookers. The item is hand-molded and then covered in a glaze, which may reduce the overall capacity somewhat. Thank you for your question.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2943379">
<h2 class="bvseo-question">
How hot temp wise does this crockpot get
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<div class="bvseo-author">Asked by: Franh</div>
<div class="bvseo-answer" data-answerid="2383920">
Hey there, Franh! Thanks for reaching out to us. We will be more than happy to answer your question. On your slow cooker, both high and low stabilize at the same temperature (209&deg;F); it is just a matter of how long it takes to reach the simmer point. On high, it takes approximately 3-4 hours, whereas on low, it takes approximately 7-8 hours to reach the simmer point. On the warm setting, your slow cooker will be between 165-175&deg;F. We hope this information helps. Thank you and have a nice day!
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2357703">
<h2 class="bvseo-question">
Costr of a replacement lid?
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<div class="bvseo-author">Asked by: Momkoller</div>
<div class="bvseo-answer" data-answerid="2065243">
Hi there! Thanks for reaching out to us. We will be more than happy to help you find a replacement lid for your slow cooker. For further assistance, please reach out to us at 1-800-323-9519 or email us at
[email protected]. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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<div class="bvseo-question-answer" data-questionid="2336234">
<h2 class="bvseo-question">
i have a manual cooker, is there an automatic shutoff?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2029590">
Hi Anthony! Thanks for reaching out to us. We will be more than happy to answer your question. This manual slow cooker does not have an automatic shutoff feature.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-25</div>
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