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<div class="bvseo-question-answer" data-questionid="3919870">
<h2 class="bvseo-question">
Do you have a replacement lid that is not hinged......I would rather a simple take off lid.
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<div class="bvseo-author">Asked by: Lena0519</div>
<div class="bvseo-answer" data-answerid="2918614">
Hi there, Lena0519! We understand that you are looking for a replacement lid without hinges for your slow cooker. In order for us to properly assist you with this matter, please contact us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you find a compatible lid for your slow cooker.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-01-04</div>
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<div class="bvseo-question-answer" data-questionid="3868240">
<h2 class="bvseo-question">
Can this electric crock pot be on high cooking mode for 24 hours?
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<div class="bvseo-author">Asked by: Jim Jones</div>
<div class="bvseo-answer" data-answerid="2913347">
Hey there, Jim! Thanks for reaching out to us. We will be more than happy to answer your question. No, this slow cooker cannot be set on HIGH for 24 hours. With one-touch control, this model offers 4 preprogrammed settings with 4 or 6-hour selections on HIGH and 8 or 10-hour selections on LOW. After cook time is complete, the temperature automatically switches to WARM setting to keep food from overcooking and keep your food at serving temperature. We hope this information helps. Thank you and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-12-22</div>
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<div class="bvseo-question-answer" data-questionid="3549698">
<h2 class="bvseo-question">
I&rsquo;m after replacement parts for this product but can&rsquo;t find it on ereplacement parts. Could you advise?&nbsp;
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<div class="bvseo-author">Asked by: JFett</div>
<div class="bvseo-answer" data-answerid="2764623">
Hi, there! Thank you for your inquiry. We understand that you are looking for a replacement part for your CrockPot model. For the availability of it, please reach out to us at 1-800-323-9519. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-11-19</div>
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<div class="bvseo-question-answer" data-questionid="3433508">
<h2 class="bvseo-question">
I bought this one about 6 years ago. I have lost my instructions and need help How do I get the lid off for cleaning. I also found out on here how long to cook items thank you.
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<div class="bvseo-author">Asked by: Msshorty</div>
<div class="bvseo-answer" data-answerid="2700363">
Hi Pam! Please accept our sincerest apology for the inconvenience this has caused you. Please click the below link to download the digital copy of the manual requested. Link: https://s7d9.scene7.com/is/content/NewellRubbermaid/DASH/S7_int/2020/4-7-Qt-SmartPot-SlowCooker-HingedLid-IB.pdf We will be glad to send you a hard copy of the booklet, please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-11-01</div>
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<div class="bvseo-question-answer" data-questionid="3210569">
<h2 class="bvseo-question">
One of the little rubber feet broke off. Not sure why because this is fairly new and gently used. Love this crock pot, but it is no longer stable on my counter. Is there a replacement foot I can get for this?
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<div class="bvseo-author">Asked by: Lalu</div>
<div class="bvseo-answer" data-answerid="2564524">
Hi there, Lalu! Thank you for your inquiry. We understand that you are looking for a rubber foot for your slow cooker. For the availability of it, please give us a call at 1-800-323-9519 for immediate assistance. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-09-14</div>
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<div class="bvseo-question-answer" data-questionid="2361031">
<h2 class="bvseo-question">
can the crockpot be on low more them 10 hours ?
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<div class="bvseo-author">Asked by: chilybb</div>
<div class="bvseo-answer" data-answerid="2066028">
Hey there! Thank you for reaching out to us. We will be more than happy to answer your question. We don&rsquo;t recommend using the slow cooker on low for more than 10 hours. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-01-12</div>
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<div class="bvseo-question-answer" data-questionid="2344747">
<h2 class="bvseo-question">
Can I leave it on slow for more then 10 hours ?
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<div class="bvseo-author">Asked by: chilybb</div>
<div class="bvseo-answer" data-answerid="2041288">
Hey there! Thank you for reaching out to us. We will be more than happy to answer your question. It is possible but you would need to set it again because once the cook time is over it will automatically switch to the warm setting.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-01-12</div>
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<div class="bvseo-question-answer" data-questionid="2333152">
<h2 class="bvseo-question">
Is it normal for the outside to be hot ?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2024770">
Hi Cindy! Thanks for reaching out to us. Due to the close proximity between the heating element and the exterior of our slow cookers, it is normal for them to get quite hot on the outside. The heating element actually wraps around the sides of the unit. This is why on both the outside of the unit and in the product's instruction manual we recommend using a hot pad if you need to touch the unit during cooking.
<div class="bvseo-author">Answered by: CrockPot Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-28</div>
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