The Crock-Pot® brand takes pride in the quality of its products, and wants you to be 100% satisfied. This is why we offer our 100% satisfaction guarantee. If for any reason you are not 100% satisfied with your Crock-Pot® Cuisine meal kits(s), simply call us at 888-397-2855 and we will be happy to credit you for the cost of the Crock-Pot® Cuisine meal kits with which you are unhappy.