Product FAQs

Express Crock Multi-Cooker FAQs

Does the Express Crock have a manual function setting?

The Express Crock does not have a manual function setting. However, we recommend using the Beans/Chili function when using a recipe that calls for “manual” adjustments. This function allows you to adjust the pressure to LOW or HIGH and set cook times from 5 minutes to 2 hours.

How do I use the Express Crock?

 

How do I know the lid is locked or unlocked?

 

 

What does the Pressure Adjust button on the Express Crock do?

The PRESSURE ADJUST button is used to select desired cooking pressure (HIGH or LOW). Each pre-set cooking setting automatically selects the optimum pressure for that selection, but it can be manually adjusted with this button.

What does the Temp Adjust button on the Express Crock do?

The TEMP ADJUST button is used to select desired temperature (HIGH or LOW). The temperature may only be adjusted on the SLOW COOK, YOGURT, and BROWN/SAUTÉ functions.

What is the Time Selection Button used for on the Express Crock?

The Time Selection Buttons (+ and -) are used to set the cooking time. To advance slowly, simply press the + or - button and release. To advance quickly, press and hold the + or - button. If you have passed the desired time, simply press the opposite arrow button to return to the desired time.

How does the Delay Timer work on the Express Crock?

  • Press the START/STOP button to begin the delay feature.
  • The timer and DELAY TIMER button will stop flashing, while the START/STOP button will continue flashing.
  • This will indicate that the Multi-Cooker has been set on the DELAY TIMER setting. T
  • he Display Screen will count down the delay time until 0:00 is reached. When 0:00 is reached, the DELAY TIMER light will turn off and the START/STOP light will stop flashing to show that time delay has finished.
  • If using a pressure function, the word “HEAT” will appear on the display screen until the Multi-Cooker is fully pressurized. When the selected pressure has been reached, the timer will start counting down.

What does the Keep Warm setting on the Express Crock do?

When cooking time is completed, the Multi-Cooker automatically switches to the KEEP WARM function to prevent overcooking and to keep your cooked food warm until serving - perfect for busy families, those on the run and those who need flexible meal times. This setting is not hot enough to cook and should only be used to keep warm, cooked food for serving.

What is the Natural pressure Release Method on the Express Crock?

  • After cooking cycle is complete, let Multi-Cooker naturally release pressure through the Bobber Valve.
  • Unit will gradually cool down on its own. Wait at least 10 minutes after cooking has completed, and then, using a kitchen utensil, flick the tab on the Steam Release Valve to the “Release” position
  • Do not place any part of your hand or body over the steam outlet on top of the valve, as steam is very hot and can scald skin.
  • The pressure has been released when steam is no longer escaping from the valve and the Lid opens freely with minimal force. Only then is it safe to remove the Lid and serve food.

What is the Quick Pressure Release Method on the Express Crock?

  • Using a kitchen utensil, flick the tab on the Steam Release Valve to the “Release” setting .
  • Steam will release rapidly from the Steam Release Valve. Do not place any part of your hand or body over the steam outlet on the top of the valve, as steam is very hot and can scald skin.
  • Never use this method when cooking liquid ingredients such as casseroles, stocks and soups.
  • Never use this method when cooking rice, as rice tends to be very delicate.
  • The pressure has been released when steam is no longer escaping from the valve and the Lid opens freely with minimal force. Only then is it safe to remove the Lid and serve food.

 

CAUTION:

  1. Do not force the Lid to open. If it does not open easily this means that the Multi-Cooker is still under pressure.
  2. During cooking, steam will build up in the Multi-Cooker, so when lifting the Lid use a kitchen glove or mitt to protect your hand.

What are Cook Functions on the Express Crock?

 

How can I change a setting during cooking?

It’s easy to switch functions during cooking:

  • Press the START/STOP button and then select the new desired cooking function.
  • A new timer will flash on the Display Screen, and the selected function will also flash.
  • Select the desired time, pressure, and/or temperature.
  • Press the START/STOP button and the new function will begin preheating.

 

To Change the Cooking Time:

  • You can change the cooking time before cooking begins by pressing the + and - buttons before pressing START/STOP.
  • Press and release to change slowly. Press and hold to change time quickly.
  • If you pass the desired temperature or time, press the opposite button.

 

To Change the Pressure:

  • You can change the pressure on certain pre-set functions before cooking begins by pressing the PRESSURE ADJUST button before pressing START/STOP.

 

To Change the Temperature:

  • You can change the temperature on certain functions before cooking begins by pressing the TEMP ADJUST button before pressing START/STOP.

Is there a minimum or maximum content level?

  • Yes. When using a pressure cooking function, there should be at least 8oz of liquid inside the Cooking Pot.
  • When slow cooking, the Cooking Pot should be 1/3-2/3 full for optimum cooking results.
  • Never fill above the “MAX” line.”

What does the E6 error mean on the Express Crock?

  • The Multi-Cooker will stop the cooking cycle. Unplug Multi-Cooker and allow to cool.
  • Once it is cooled down, remove the Lid and check the Cooking Pot.
  • Throughout the cooking process, there should always be at minimum 8oz of liquid inside the removable Cooking Pot. So, add liquid as necessary to attain this consistent liquid level.
  • If using a pressure cooking function, ensure that the Steam Release Valve is in the “Seal” (closed) position.

What does the E5 error mean on the Express Crock?

  • The Multi-Cooker will stop the cooking cycle.
  • Unplug Multi-Cooker and allow to cool.
  • Once it is cooled down, remove the Lid and check the Cooking Pot.
  • Do not use the Lid when using the BROWN/SAUTÉ function.
  • When using the SLOW COOK function, make sure that the Steam Release Valve is in the “Release” (open) position before starting the cooking cycle.

What does the E4 error mean on the Express Crock?

 

What are some tips to get the best use of the Express Crock?

  • When pressure cooking, ensure there is a minimum of 8oz of liquid in the Cooking Pot.
  • Never fill the Cooking Pot past the MAX line.
  • Do not leave Multi-Cooker plugged in when not in use.
  • Make sure Multi-Cooker is kept away from cabinets and walls when in use.
  • The Cooking Pot is designed to be used only in this Multi-Cooker. Do not use on stovetop, in microwave, or in oven.
  • The provided Steaming Rack is designed to be used in this Multi-Cooker. It should not damage the surface of the Cooking Pot.
  • When removing the Lid, use a pot holder to grasp the Lid Handle and lift away from your body to allow steam to escape.
  • Always place a trivet or pot holder under the Cooking Pot if it is removed from the Heating Base.