Order FAQs


Where do you deliver?

We currently deliver nationally in the continental United States.

What if I am not home when my Crock-Pot® Cuisine meal kits are delivered?

You do not have to be home when your meal kits are delivered the dry ice will evaporate rather than melt into water. Your meal kits are also sealed in a waterproof container to protect them from inclement weather. However, as soon as you get home, you should immediately put your meal kits in the freezer.

Why do you use dry ice packs?

Dry ice is what allows us to deliver your Crock-Pot® Cuisine meal kits frozen directly to you from our culinary center.

What are my delivery options?

Our standard delivery method will get your package delivered within 3-6 business days from the day we receive your order. We currently use UPS for delivery. You don't have to be home to receive your package since UPS can leave your order at your front door.

What if there is a problem with my Crock-Pot® Cuisine meal kits that have been delivered?

If there is a problem with your meal kit, please call our customer service center immediately at 888-397-2855.

How are Crock-Pot® Cuisine meal kits delivered?

Crock-Pot® Cuisine meal kits are delivered to you by UPS. We use plenty of dry ice and a polystyrene insulated cooler, which is a packaging combination that will withstand any kind of weather. Meal kits are delivered during the day frozen. Meal kits should be put in the freezer as soon as you get them.

What do I do if my dry ice packs have melted?

Immediately upon opening your box and discovering that your dry ice has melted, you should check to make sure your meals are still frozen. If they have thawed, or if you are uncertain, please call our customer service center immediately at 888-397-2855.

Is your packaging recyclable?

You can recycle almost all of your shipping materials. The Styrofoam insulation is made of polystyrene #6 plastic bags and can be recycled/re-used. All meal boxes and plastic bags are recyclable.

Can I have my order sent to a post office box?

We cannot deliver to a post office box. We must deliver to a physical address.

How do I handle the dry ice that's included in my meal order?

You should not touch dry ice directly with your bare hands or let it come into contact with your skin. Upon opening and unpacking your meals, please use caution and care. Once the dry ice has melted, approximately 12 hours after your scheduled delivery, you can dispose of the ice packs. If you do handle the dry ice packs, we recommend using thick lined gloves for your protection.